At a Glance
- Tasks: Handle client enquiries and assess housing disrepair claims professionally.
- Company: Fast-growing law firm with great career progression opportunities.
- Benefits: Part-time hours, competitive salary, and a chance to kickstart your legal career.
- Other info: Flexible working hours with occasional evening and weekend shifts.
- Why this job: Be the first point of contact for clients and make a real difference in their lives.
- Qualifications: No prior experience needed; just a passion for helping others and strong communication skills.
The predicted salary is between 25000 - 25000 £ per year.
Part Time work - 35 hours per week
Salary up to £25k
Occasional evening and weekend work
Suitable for anyone looking to start a career in the legal sector / graduates or someone looking for good career progression in a fast growing law firm!
ROLE PURPOSE
To act as the first point of contact for prospective clients making enquiries regarding housing disrepair matters. The role involves assessing new enquiries, gathering relevant information, identifying potentially viable claims, explaining the claims process, completing compliance requirements, and ensuring suitable cases are onboarded efficiently and professionally. The successful candidate will play a key role in converting enquiries into retained clients whilst maintaining high standards of client care and regulatory compliance.
KEY RESPONSIBILITIES
- New Enquiry Handling
- Handle inbound telephone, website and email enquiries from prospective clients.
- Conduct detailed fact-finding interviews with potential clients.
- Identify and assess housing disrepair issues including:
- Damp and mould
- Water ingress
- Leaks
- Structural defects
- Heating and hot water failures
- Electrical issues
- Pest infestations
- Other repair-related issues
- Establish tenancy status and landlord details.
- Obtain details regarding notification of defects and repair history.
- Assess whether a claim appears suitable for further investigation.
- Client Onboarding
- Explain the claims process in a clear and professional manner.
- Obtain relevant documentation including:
- Tenancy agreements
- Photographs
- Correspondence with landlords
- Notices and inspection reports
- Complete client onboarding documentation.
- Undertake anti-money laundering and identification checks where required.
- Ensure all authorities and client care documentation are completed accurately.
- Compliance & Risk Assessment
- Complete fraud prevention checks in accordance with firm policies.
- Complete vulnerable customer assessments.
- Identify any safeguarding concerns.
- Escalate unusual or high-risk matters to management.
- Ensure compliance with SRA requirements and internal procedures.
Claims Handler employer: Prestige Talent Partners
As a privately owned commercial landlord, we pride ourselves on fostering a collaborative and supportive work environment that values employee growth and development. With flexible working arrangements and a focus on high-quality service delivery across our diverse portfolio, we offer Facilities Managers the opportunity to build meaningful relationships with tenants while enhancing their professional skills in a dynamic setting. Join us in NW1 and be part of a team that prioritises excellence and innovation in property management.
