At a Glance
- Tasks: Handle client enquiries and assess housing disrepair claims professionally.
- Company: Fast-growing law firm with a focus on career progression.
- Benefits: Part-time hours, competitive salary, and opportunities for growth.
- Other info: Flexible working hours with occasional evenings and weekends.
- Why this job: Kickstart your legal career while making a real difference for clients.
- Qualifications: No prior experience needed; just a passion for helping others.
The predicted salary is between 14 - 14 £ per hour.
Part Time work - 35 hours per week. Salary up to £25k. Occasional evening and weekend work. Suitable for anyone looking to start a career in the legal sector, graduates or someone looking for good career progression in a fast growing law firm!
ROLE PURPOSE
To act as the first point of contact for prospective clients making enquiries regarding housing disrepair matters. The role involves assessing new enquiries, gathering relevant information, identifying potentially viable claims, explaining the claims process, completing compliance requirements, and ensuring suitable cases are onboarded efficiently and professionally. The successful candidate will play a key role in converting enquiries into retained clients whilst maintaining high standards of client care and regulatory compliance.
KEY RESPONSIBILITIES
- New Enquiry Handling
- Handle inbound telephone, website and email enquiries from prospective clients.
- Conduct detailed fact-finding interviews with potential clients.
- Identify and assess housing disrepair issues including:
- Damp and mould
- Water ingress
- Leaks
- Structural defects
- Heating and hot water failures
- Electrical issues
- Pest infestations
- Other repair-related issues
- Establish tenancy status and landlord details.
- Obtain details regarding notification of defects and repair history.
- Assess whether a claim appears suitable for further investigation.
- Client Onboarding
- Explain the claims process in a clear and professional manner.
- Obtain relevant documentation including:
- Tenancy agreements
- Photographs
- Correspondence with landlords
- Notices and inspection reports
- Complete client onboarding documentation.
- Undertake anti-money laundering and identification checks where required.
- Ensure all authorities and client care documentation are completed accurately.
- Compliance & Risk Assessment
- Complete fraud prevention checks in accordance with firm policies.
- Complete vulnerable customer assessments.
- Identify any safeguarding concerns.
- Escalate unusual or high-risk matters to management.
- Ensure compliance with SRA requirements and internal procedures.
Claims Handler in Whitefield employer: Prestige Talent Partners Ltd
Prestige Talent Partners Ltd is an exceptional employer that fosters a dynamic and supportive work culture, ideal for sales professionals eager to make a significant impact in the UK vape distribution sector. With a focus on employee growth, we offer comprehensive training and development opportunities, alongside a competitive salary and performance-based benefits, ensuring that our team members thrive both personally and professionally in this vibrant industry.
Contact Details:
Prestige Talent Partners Ltd Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Claims Handler in Whitefield
✨Hit Up Local Insurance Events
Get yourself to local insurance meetups or networking events! These are goldmines for part-time positions, plus you get to connect with industry professionals who might just know about openings at places like Prestige Talent Partners Ltd. Don’t forget to chat up everyone – you never know who might have the inside track!
✨Join Insurance Communities
Dive into insurance forums or online communities. Places like LinkedIn groups or even specialty sites related to insurance are perfect for finding part-time gigs. Ask questions, share your goals, and let folks know you’re on the lookout – community members often share job leads that aren’t advertised widely.
✨Consider Remote Opportunities
Part-time roles can sometimes be remote, which opens up even more doors. Check out remote job boards specifically for insurance roles or on company websites like Prestige Talent Partners Ltd. You’d be surprised at how flexible some insurers are with part-time work!
✨Polish Your Cover Letter and Apply Directly
When you find a gig that’s a good fit, don’t just submit a standard application – tailor your cover letter to highlight your relevant skills and enthusiasm for the insurance industry. And hey, be sure to apply through our website! We love seeing strong candidates taking that extra step.
We think you need these skills to ace Claims Handler in Whitefield
Some tips for your application 🫡
Highlight Your Insurance Knowledge:When applying for a part-time role in insurance, make sure to showcase any relevant knowledge or experience you have. This could include coursework, internships, or even personal projects related to risk assessment. The more you can emphasise your understanding of insurance products and principles, the better!
Tailor Your CV to Stand Out:Your CV should reflect not only your work history but also any certifications or courses you’ve completed in the insurance field. If you have any industry-specific qualifications such as CII (Chartered Insurance Institute), be sure to include them. Customise your CV for the role at Prestige Talent Partners Ltd by focusing on skills like communication and analytical thinking.
Express Your Availability and Flexibility:As you’re applying for a part-time position, it’s important to be clear about when you can work. Mention your availability in your cover letter to ensure Prestige Talent Partners Ltd knows you’re ready to jump in and assist their team. Flexibility can be a big plus in this industry!
Show Your Willingness to Learn:In your application, don’t hesitate to express your eagerness to grow within the insurance field. Highlight any ways you've actively sought to learn more about the industry, whether through courses, workshops, or reading up on the latest trends. This shows your commitment and can make your application pop!
How to prepare for a job interview at Prestige Talent Partners Ltd
✨Understand the Technical Basics
Make sure you're up to speed with the basic concepts of insurance, like risk assessment, policy types, and claims processing. We can’t stress enough how important it is to demonstrate that you grasp these fundamentals, as they often come up in interviews for roles like Claims Handler at Prestige Talent Partners Ltd.
✨Showcase Your Customer Service Skills
In the insurance industry, interaction with clients is key. Be prepared to share examples of how you’ve handled customer queries or complaints, especially in a part-time capacity. We want to see that you can build rapport and deliver clear explanations—this can make or break your chances at Prestige Talent Partners Ltd.
✨Prepare for Scenario-Based Questions
You might face questions that put you in specific situations, e.g., 'How would you handle a dissatisfied customer?' Practice thinking through these scenarios so you can showcase your problem-solving skills and customer service knowledge fluidly when asked during the interview.
✨Flexibility and Availability is Key
As a part-time candidate, it's crucial to be clear about your availability during the interview. We should highlight that we're eager to fit into the team’s schedule while adapting to peak times or unusual circumstances in the insurance sector—show that you're committed to working alongside them effectively.
