At a Glance
- Tasks: Be the first point of contact for clients and assess housing disrepair claims.
- Company: Fast-growing law firm with a focus on client care and career progression.
- Benefits: Part-time hours, competitive salary, and opportunities for growth in the legal sector.
- Other info: Flexible working hours with occasional evening and weekend shifts.
- Why this job: Kickstart your legal career while making a real difference for clients.
- Qualifications: No prior experience needed; just a passion for helping others and strong communication skills.
The predicted salary is between 25000 - 25000 £ per year.
Part Time work - 35 hours per week. Salary up to 25k. Occasional evening and weekend work. Suitable for anyone looking to start a career in the legal sector, graduates or someone looking for good career progression in a fast growing law firm!
ROLE PURPOSE
To act as the first point of contact for prospective clients making enquiries regarding housing disrepair matters. The role involves assessing new enquiries, gathering relevant information, identifying potentially viable claims, explaining the claims process, completing compliance requirements, and ensuring suitable cases are onboarded efficiently and professionally. The successful candidate will play a key role in converting enquiries into retained clients whilst maintaining high standards of client care and regulatory compliance.
KEY RESPONSIBILITIES
- Handle inbound telephone, website and email enquiries from prospective clients.
- Conduct detailed fact-finding interviews with potential clients.
- Identify and assess housing disrepair issues including:
- Damp and mould
- Water ingress
- Leaks
- Structural defects
- Heating and hot water failures
- Electrical issues
- Pest infestations
- Other repair-related issues
- Establish tenancy status and landlord details.
- Obtain details regarding notification of defects and repair history.
Claims Handler employer: Prestige Talent Partners Ltd
Join a dynamic and fast-growing law firm that prioritises employee development and offers a supportive work culture. With flexible part-time hours and opportunities for career progression, this role as a Claims Handler allows you to make a meaningful impact while enjoying a collaborative environment. Located in a vibrant area, the firm provides a unique chance to start your legal career with comprehensive training and mentorship.
Contact Details:
Prestige Talent Partners Ltd Recruitment Team
