At a Glance
- Tasks: Be the go-to person for residents during a major refurbishment project.
- Company: Join a well-established national contractor with a supportive team.
- Benefits: Competitive pay, full-time hours, and a chance to work on exciting projects.
- Other info: Great opportunity for career growth in a dynamic environment.
- Why this job: Make a real difference in residents' lives while enhancing your customer service skills.
- Qualifications: Experience in social housing or customer-facing roles is essential.
Location: Hull, East Yorkshire
Job Type: Full Time | 6-Month Fixed Term Contract
Hours: Monday to Friday | 40 hours per week | 8:30am - 5:00pm | £13.50-£14.50
Prestige Recruitment Specialists are delighted to be recruiting on behalf of a well-established national contractor for an experienced Residential Liaison Officer to support a major refurbishment programme based in Hull. This is an excellent opportunity to join a busy project team, acting as the key point of contact between residents, site teams and the client. You'll play an essential role in ensuring residents are kept fully informed throughout the programme, helping to deliver an excellent customer experience while minimising disruption.
If you have previous experience within social housing, planned maintenance or refurbishment projects and enjoy working with people, we’d love to hear from you.
Key Responsibilities- Act as the main point of contact for residents before, during and after planned works.
- Conduct pre-start visits to explain the programme of works, timescales and access requirements.
- Produce and distribute resident communications, including letters, newsletters and project updates.
- Respond to resident enquiries, complaints and concerns in a professional and timely manner.
- Coordinate appointments between residents and site teams to ensure smooth project delivery.
- Maintain accurate records of all resident interactions and outcomes.
- Identify vulnerable residents and work alongside housing providers and support services where additional assistance is required.
- Attend resident meetings and community engagement events where necessary.
- Liaise closely with Site Managers and Contracts Managers to resolve access issues and minimise disruption.
- Support customer satisfaction initiatives and ensure GDPR and safeguarding procedures are followed at all times.
The successful candidate will be an excellent communicator with strong organisational skills and a genuine passion for delivering outstanding customer service.
Essential Skills & Experience- Previous experience as a Residential Liaison Officer, Resident Liaison Officer or within a customer-facing role in construction, social housing, property maintenance or planned works.
- Excellent communication and relationship-building skills.
- Strong organisational skills with the ability to manage multiple priorities.
- Experience working alongside Housing Associations, Local Authorities or public sector clients.
- Good IT skills, including Microsoft Office and customer management systems.
- Understanding of safeguarding principles and supporting vulnerable residents.
- Full UK Driving Licence.
- Experience working on refurbishment, retrofit, roofing or decarbonisation projects.
- NVQ or recognised qualification in Customer Service or Resident Liaison.
- Current DBS certificate or willingness to undergo a DBS check.
- 6-month fixed term contract.
- £13.50-£14.50 DOE
- Full-time, Monday to Friday working hours.
- Opportunity to work on a high-profile refurbishment project.
- Supportive project team and professional working environment.
- Competitive salary, dependent on experience.
If you’re an experienced Residential Liaison Officer looking for your next contract opportunity in Hull, we’d love to hear from you. To apply, please submit your CV to or contact Prestige Recruitment Specialists for more information.
Residential Liaison Officer in Kingston upon Hull employer: Prestige Recruitment Specialists
Prestige Recruitment Specialists is an exceptional employer, offering a vibrant work culture that prioritises employee development and well-being. With generous benefits such as 42 days of annual leave and private healthcare, along with the opportunity to shape the future of skilled engineers in Hull, this role promises a rewarding and meaningful career path for those passionate about teaching and training.
Contact Details:
Prestige Recruitment Specialists Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Residential Liaison Officer in Kingston upon Hull
✨Join Construction Networks
Get yourself involved in local construction networks or industry events. They often have job boards, and networking can lead to unadvertised positions. Plus, it’s a great way to meet potential future colleagues!
✨Show Off Your Skills on Site
If you’ve done any hands-on work, whether it's through internships or personal projects, make sure you can showcase it. Consider volunteering for local construction projects or getting involved in community build days; it’s a solid way to demonstrate your skills and build connections.
✨Utilise Construction Job Sites
Don't just rely on the big job boards. Look at niche construction job sites—many companies prioritise these for full-time roles. Apply through these sites, but don’t forget to reach out directly to companies you admire, like Prestige Recruitment Specialists, to express your interest!
✨Tailor Your Application for Full-Time Roles
Make your application stand out by tailoring it specifically for full-time positions. Highlight how your previous projects align with the company's work. At StudySmarter, we encourage you to demonstrate your commitment and long-term interest in the industry when applying for roles like Residential Liaison Officer at Prestige Recruitment Specialists.
We think you need these skills to ace Residential Liaison Officer in Kingston upon Hull
Some tips for your application 🫡
Showcase Your Relevant Experience:In the construction industry, it's essential to highlight any hands-on experience you have. Whether it’s past projects you've worked on or specific roles you've held, make sure your CV emphasises your practical skills and contributions to construction sites.
Include Certifications and Qualifications:Don’t forget to list any certifications relevant to construction, like CSCS cards or other safety qualifications. These can really set you apart from other candidates and show that you’re serious about health and safety on-site.
Tailor Your Cover Letter to Construction:When writing your cover letter for a construction role, focus on your problem-solving capabilities and teamwork. Construction relies heavily on collaboration, so mention how you’ve worked successfully with others to complete projects on time and within budget.
Adapt Your CV Format to the Field:Ensure your CV is clear and easy to read, with sections dedicated to skills such as project management, technical abilities, and site supervision. Construction roles often require a blend of technical know-how and soft skills, so make sure both are highlighted effectively.
How to prepare for a job interview at Prestige Recruitment Specialists
✨Brush Up on Technical Knowledge
For a construction role, it's crucial we have a solid grasp of industry standards, safety protocols, and specific tools used on-site. Make sure you're familiar with relevant regulations and can talk confidently about them, as these often come up in interviews.
✨Showcase Your Projects
Since this is a full-time position, be ready to discuss any previous construction projects you've worked on. Bring a portfolio or have detailed descriptions that highlight your role, the challenges you faced, and how you overcame them—this’ll show you’re not just book-smart but also practically savvy.
✨Understand the Team Dynamics
Construction is all about teamwork, so prepare to discuss how you interact with different stakeholders like architects, engineers, and contractors. Maybe think of examples from past experiences to illustrate your ability to communicate and collaborate effectively.
✨Prepare for On-the-Spot Problem Solving
Be ready for some practical questions or scenarios where you'll need to demonstrate your problem-solving skills. Interviewers might present you with a hypothetical construction issue to solve, so practice articulating your thought process clearly and logically—this could really set you apart!
