At a Glance
- Tasks: Manage key customer accounts and build strong client relationships across various industries.
- Company: Dynamic company focused on exceptional customer service and business growth.
- Benefits: Competitive salary, career development opportunities, and a collaborative work environment.
- Other info: Opportunity to work on sustainability projects and engage with major brands.
- Why this job: Join a fast-paced team and make a real impact in diverse sectors like healthcare and fashion.
- Qualifications: 3-7 years in account management or B2B sales with strong communication skills.
The predicted salary is between 35000 - 40000 £ per year.
Location: Hull
Department: Sales / Business Development
Reporting To: Office Manager
Salary: £35,000 - £40,000 per year
About the Role
Our Client is seeking a confident, professional, and highly organised Key Customer Account Manager to lead and manage a portfolio of key customer accounts across the UK and Europe. This is an exciting opportunity for an experienced account management professional who thrives on building strong client relationships, delivering exceptional customer service, and driving business growth. You will play a key role in managing customer expectations, coordinating project delivery, and ensuring excellent communication between clients, internal teams, and external partners. Working across a diverse range of industries including cosmetics, healthcare, food, and fashion, you will support projects ranging from waste collection schemes and recycling initiatives to large-scale off-site operations. The successful candidate will be environmentally conscious, customer-focused, commercially aware, and comfortable working in a fast-paced environment.
Key Responsibilities
- Key Account Management
- Act as the primary point of contact for key customers, from SME businesses to large UK and European brands.
- Build and maintain strong, long-term client relationships.
- Understand customer requirements and provide tailored service solutions.
- Manage customer expectations while ensuring project delivery aligns with agreed objectives.
- Client Communication & Relationship Building
- Maintain daily and weekly communication with clients and brand leads.
- Conduct remote meetings, business reviews, and regular engagement sessions.
- Travel to meetings, site visits, audits, and industry conferences where required.
- Ensure excellent client satisfaction through proactive communication and issue resolution.
- Sales & Business Development
- Identify opportunities to grow existing accounts and generate additional revenue.
- Provide quotations and present the full range of available services.
- Develop account plans to achieve sales targets and KPIs.
- Establish and nurture new leads and client relationships.
- Negotiate contracts, pricing, and delivery terms.
- Project & Contract Management
- Explore and define client requirements with internal stakeholders.
- Build project briefs and oversee delivery from concept through to completion.
- Manage client contracts, terms, and ongoing account support.
- Ensure projects are delivered on time and to a high standard.
- Collaboration & Operations
- Work closely with internal teams including Sales, Operations, Logistics, Finance, and wider UK and European teams.
- Support courier and shipping requirements where necessary.
- Ensure effective communication across departments to meet customer requirements.
- Market Research & Insights
- Conduct research into clients, brands, and industry sectors.
- Monitor customer trends, competitor activity, and market developments.
- Provide feedback to management to support business improvements and strategic planning.
- Reporting & Administration
- Produce reports for clients and internal management teams.
- Maintain accurate records of sales activity, pipelines, and forecasts.
- Ensure CRM systems are consistently updated with customer interactions and project progress.
- Support company social media activity where required.
Skills & Experience Required
- Bachelor's degree in Business Administration, Sales, Marketing, or a related field (preferred).
- 3-7 years' experience in Key Account Management or B2B Sales.
- Strong communication, presentation, and negotiation skills.
- Excellent relationship-building and stakeholder management abilities.
- Experience using CRM platforms such as Salesforce, HubSpot, Zoho, or similar.
- Strong organisational, analytical, and problem-solving skills.
- Proficiency in Microsoft Office.
Preferred Experience & Competencies
- Experience managing multiple high-value customer accounts simultaneously.
- A strong customer-centric mindset with excellent attention to detail.
- Commercial awareness and strategic thinking capabilities.
- Results-driven, proactive, and adaptable approach to work.
- Sustainability or waste sector knowledge would be advantageous.
- Understanding of large consumer brands, particularly within cosmetics, healthcare, food, and fashion industries, would be beneficial.
What We're Looking For
The ideal candidate will be enthusiastic, organised, and passionate about delivering outstanding customer service. You will be comfortable managing customer expectations, maintaining professional relationships across departments, and supporting the successful delivery of projects from start to finish. If you are commercially minded, highly organised, and enjoy building long-term client relationships, we would love to hear from you.
Key Customer Account Manager in Kingston upon Hull employer: Prestige Recruitment Specialists
Our company is an exceptional employer located in Hull, offering a dynamic work environment that fosters collaboration and innovation. We prioritise employee growth through ongoing training and development opportunities, while our commitment to sustainability and diverse industry engagement ensures that you will be part of meaningful projects that make a difference. Join us to build strong client relationships and thrive in a supportive culture that values your contributions and encourages professional advancement.
Contact Details:
Prestige Recruitment Specialists Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Key Customer Account Manager in Kingston upon Hull
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join online forums, and don’t be shy to reach out on LinkedIn. Building relationships can open doors that a CV just can't.
✨Tip Number 2
Prepare for interviews by researching the company and its clients. Understand their values and recent projects. This will help you tailor your responses and show that you're genuinely interested in the role and the company.
✨Tip Number 3
Practice your pitch! You need to be able to sell yourself just like you would sell a product. Highlight your experience in account management and how you can bring value to their key customer accounts.
✨Tip Number 4
Don’t forget to follow up after interviews! A quick thank-you email can leave a lasting impression. It shows your enthusiasm for the role and keeps you fresh in their minds.
We think you need these skills to ace Key Customer Account Manager in Kingston upon Hull
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Key Customer Account Manager role. Highlight your experience in account management and any relevant industries you've worked in, like cosmetics or healthcare. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how you can contribute to our team. Be sure to mention your customer-centric mindset and any specific achievements that demonstrate your ability to build strong client relationships.
Showcase Your Communication Skills:As a Key Customer Account Manager, communication is key! In your application, highlight examples of how you've effectively communicated with clients and internal teams. This will show us that you're ready to maintain those strong relationships we value so much.
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It helps us keep track of applications and ensures you get all the updates directly from us. Plus, it shows you're keen on joining our team at StudySmarter!
How to prepare for a job interview at Prestige Recruitment Specialists
✨Know Your Clients
Before the interview, research the key customers and industries the company works with. Understanding their needs and challenges will help you demonstrate your ability to build strong client relationships and tailor service solutions.
✨Showcase Your Communication Skills
Prepare examples of how you've effectively communicated with clients in the past. Highlight your experience in conducting meetings, resolving issues, and maintaining client satisfaction, as these are crucial for the Key Customer Account Manager role.
✨Demonstrate Your Project Management Experience
Be ready to discuss specific projects you've managed from start to finish. Emphasise your organisational skills and how you've ensured timely delivery while meeting client expectations, which is vital for this position.
✨Highlight Your Commercial Awareness
Discuss your understanding of market trends and how you've identified growth opportunities in previous roles. This will show that you're not just focused on account management but also on driving business growth and revenue.
