At a Glance
- Tasks: Support debt recovery and administration for various council debts.
- Company: Join a reputable organisation with a commitment to community service.
- Benefits: Competitive hourly rate, supportive work environment, and career development opportunities.
- Other info: Dynamic team atmosphere with a focus on service improvement.
- Why this job: Make a difference in your community while gaining valuable administrative experience.
- Qualifications: Previous admin or customer service experience; strong communication skills.
The predicted salary is between 28000 - 29000 £ per year.
Hours: 37 hours per week, Monday to Friday
Rate: £13.60 per hour
Role Purpose
To support the recovery and administration of Corporate Sundry Debts, Hull Culture & Leisure Debts, residual Council Mortgages, and Parking/Bus Lane Enforcement debts within agreed timescales. The role involves delivering accurate, customer-focused services in line with legislation and Council policy.
Key Responsibilities
- Support the day-to-day operation of the Debtors Team and recovery of outstanding debts.
- Make decisions on debt recovery and assist with write-off recommendations in line with procedures.
- Negotiate repayment arrangements based on customers' financial circumstances.
- Assist customers with Statement of Means forms and provide advice on priority debts.
- Investigate and resolve payment allocation issues, refunds, and account queries.
- Carry out daily administration duties including reminders, diaries, and write-off case preparation.
- Input and maintain accurate data on systems including Workday, CYGNUS, and Chipside.
- Maintain knowledge of relevant legislation, policies, and best practice.
- Work collaboratively with colleagues to support service improvements and new working practices.
- Ensure compliance with Health & Safety responsibilities and undertake additional duties as required.
Skills and Experience
- Previous administration or customer service experience.
- Strong communication and organisational skills.
- Ability to manage workloads and meet deadlines.
- Good IT and data entry skills.
- Ability to deal professionally with customers and resolve issues effectively.
- Experience in debt recovery or local government services is desirable.
Administration Officer in Kingston upon Hull employer: Prestige Recruitment Specialists
As an Administration Officer with us, you will join a supportive and dynamic team dedicated to delivering exceptional customer-focused services within the local government framework. Our work culture prioritises collaboration and continuous improvement, offering you opportunities for professional growth and development in a meaningful role that directly impacts the community. Located in Hull, we provide a stable and rewarding environment where your contributions are valued and recognised.
Contact Details:
Prestige Recruitment Specialists Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Administration Officer in Kingston upon Hull
✨Tip Number 1
Network like a pro! Reach out to people in your field, especially those who work in local government or debt recovery. A friendly chat can lead to insider info about job openings that aren't even advertised yet.
✨Tip Number 2
Prepare for interviews by practising common questions related to administration and customer service. We recommend role-playing with a friend or using online resources to boost your confidence and refine your answers.
✨Tip Number 3
Showcase your skills! Bring examples of how you've handled customer queries or resolved issues in previous roles. This will help you stand out as someone who can deliver accurate, customer-focused services.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Administration Officer in Kingston upon Hull
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Administration Officer role. Highlight your previous administration or customer service experience, and don’t forget to mention any relevant skills like communication and IT proficiency.
Showcase Your Skills:In your application, emphasise your strong organisational skills and ability to manage workloads. We want to see how you can handle deadlines and support the Debtors Team effectively.
Be Customer-Focused:Since this role involves dealing with customers, make sure to include examples of how you've provided excellent customer service in the past. Show us how you can resolve issues professionally and empathetically.
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and get you on board with the team!
How to prepare for a job interview at Prestige Recruitment Specialists
✨Know Your Stuff
Familiarise yourself with the key responsibilities of the Administration Officer role. Understand the processes involved in debt recovery and the importance of customer service. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your Skills
Prepare examples from your previous experience that highlight your communication, organisational, and IT skills. Think about times when you've successfully managed workloads or resolved customer issues, as these are crucial for this role.
✨Be Ready to Discuss Legislation
Brush up on relevant legislation and policies related to debt recovery and local government services. Being able to discuss these topics will demonstrate your commitment to compliance and best practices, which is essential for the role.
✨Ask Thoughtful Questions
Prepare a few insightful questions to ask at the end of your interview. This could be about the team dynamics, ongoing projects, or how the council measures success in debt recovery. It shows that you're engaged and thinking about how you can contribute.
