Key Customer Account Manager

Location: Hull

Department: Sales / Business Development

Reporting To: Office Manager

Salary: £35,000 – £40,000 per year

About the Role

Our Client is seeking a confident, professional, and highly organised Key Customer Account Manager to lead and manage a portfolio of key customer accounts across the UK and Europe. This is an exciting opportunity for an experienced account management professional who thrives on building strong client relationships, delivering exceptional customer service, and driving business growth. You will play a key role in managing customer expectations, coordinating project delivery, and ensuring excellent communication between clients, internal teams, and external partners. Working across a diverse range of industries including cosmetics, healthcare, food, and fashion, you will support projects ranging from waste collection schemes and recycling initiatives to large-scale off-site operations. The successful candidate will be environmentally conscious, customer-focused, commercially aware, and comfortable working in a fast-paced environment.

Key Responsibilities

• Key Account Management
  • Act as the primary point of contact for key customers, from SME businesses to large UK and European brands.
  • Build and maintain strong, long-term client relationships.
  • Understand customer requirements and provide tailored service solutions.
  • Manage customer expectations while ensuring project delivery aligns with agreed objectives.
• Client Communication & Relationship Building
  • Maintain daily and weekly communication with clients and brand leads.
  • Conduct remote meetings, business reviews, and regular engagement sessions.
  • Travel to meetings, site visits, audits, and industry conferences where required.
  • Ensure excellent client satisfaction through proactive communication and issue resolution.
• Sales & Business Development
  • Identify opportunities to grow existing accounts and generate additional revenue.
  • Provide quotations and present the full range of available services.
  • Develop account plans to achieve sales targets and KPIs.
  • Establish and nurture new leads and client relationships.
  • Negotiate contracts, pricing, and delivery terms.
• Project & Contract Management
  • Explore and define client requirements with internal stakeholders.
  • Build project briefs and oversee delivery from concept through to completion.
  • Manage client contracts, terms, and ongoing account support.
  • Ensure projects are delivered on time and to a high standard.
• Collaboration & Operations
  • Work closely with internal teams including Sales, Operations, Logistics, Finance, and wider UK and European teams.
  • Support courier and shipping requirements where necessary.
  • Ensure effective communication across departments to meet customer requirements.
• Market Research & Insights
  • Conduct research into clients, brands, and industry sectors.
  • Monitor customer trends, competitor activity, and market developments.
  • Provide feedback to management to support business improvements and strategic planning.
• Reporting & Administration
  • Produce reports for clients and internal management teams.
  • Maintain accurate records of sales activity, pipelines, and forecasts.
  • Ensure CRM systems are consistently updated with customer interactions and project progress.
  • Support company social media activity where required.

Skills & Experience Required

• Bachelor’s degree in Business Administration, Sales, Marketing, or a related field (preferred).
• 3–7 years’ experience in Key Account Management or B2B Sales.
• Strong communication, presentation, and negotiation skills.
• Excellent relationship-building and stakeholder management abilities.
• Experience using CRM platforms such as Salesforce, HubSpot, Zoho, or similar.
• Strong organisational, analytical, and problem-solving skills.
• Proficiency in Microsoft Office.

Preferred Experience & Competencies

• Experience managing multiple high-value customer accounts simultaneously.
• A strong customer-centric mindset with excellent attention to detail.
• Commercial awareness and strategic thinking capabilities.
• Results-driven, proactive, and adaptable approach to work.
• Sustainability or waste sector knowledge would be advantageous.
• Understanding of large consumer brands, particularly within cosmetics, healthcare, food, and fashion industries, would be beneficial.

What We’re Looking For

The ideal candidate will be enthusiastic, organised, and passionate about delivering outstanding customer service. You will be comfortable managing customer expectations, maintaining professional relationships across departments, and supporting the successful delivery of projects from start to finish. If you are commercially minded, highly organised, and enjoy building long-term client relationships, we would love to hear from you.