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- Tasks: Provide first-line IT support and maintain high customer service standards.
- Company: Reputable recruitment agency in the UK with a focus on IT services.
- Benefits: Opportunities for professional growth in a structured, ITIL-aligned environment.
- Why this job: Kickstart your IT career while making a real difference in customer support.
- Qualifications: Strong interpersonal skills and experience in a customer-facing role.
- Other info: Join a dynamic team in East Riding of Yorkshire.
The predicted salary is between 24000 - 36000 £ per year.
A reputable recruitment agency in the United Kingdom is seeking a Junior IT Support Technician to join an IT team in East Riding of Yorkshire. This role involves providing first-line IT support, ensuring high customer service standards, and maintaining IT policies.
The ideal candidate will have strong interpersonal skills, a problem-solving mindset, and experience in a customer-facing role. Opportunities for professional growth are offered within a structured, ITIL-aligned environment.
Junior IT Support Technician | ITIL-Driven Service Desk employer: Prestige Recruitment Specialists
Contact Detail:
Prestige Recruitment Specialists Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Junior IT Support Technician | ITIL-Driven Service Desk
✨Tip Number 1
Network like a pro! Reach out to people in the IT industry, especially those working in support roles. You never know who might have a lead on a job or can give you insider tips on landing that Junior IT Support Technician position.
✨Tip Number 2
Prepare for interviews by practising common IT support scenarios. Think about how you'd handle customer queries or technical issues. We recommend role-playing with a friend to boost your confidence and refine your problem-solving skills.
✨Tip Number 3
Show off your personality! When you get the chance to meet potential employers, let your interpersonal skills shine. Remember, they’re looking for someone who fits into their team, so be yourself and demonstrate your passion for IT support.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we’ve got loads of resources to help you prepare for interviews and ace that first-line IT support role.
We think you need these skills to ace Junior IT Support Technician | ITIL-Driven Service Desk
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience and skills that match the Junior IT Support Technician role. We want to see how your background aligns with our needs, so don’t be shy about showcasing your customer service experience!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re excited about joining our team and how your problem-solving mindset can contribute to our ITIL-driven service desk. Keep it friendly and professional!
Show Off Your Interpersonal Skills: Since this role involves a lot of customer interaction, make sure to highlight your strong interpersonal skills in your application. We love candidates who can communicate effectively and provide top-notch support!
Apply Through Our Website: We encourage you to apply directly through our website for a smoother process. It’s the best way for us to receive your application and get to know you better. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Prestige Recruitment Specialists
✨Know Your ITIL Basics
Make sure you brush up on your ITIL knowledge before the interview. Understand the key principles and how they apply to service desk operations. This will show that you're not just familiar with the terminology but can also apply it in a practical setting.
✨Show Off Your Customer Service Skills
Since this role is all about providing first-line support, be ready to share examples of how you've handled customer queries or issues in the past. Highlight your interpersonal skills and problem-solving mindset by discussing specific situations where you turned a frustrated customer into a satisfied one.
✨Prepare for Technical Questions
Expect some technical questions related to common IT issues and troubleshooting steps. Brush up on your knowledge of hardware and software problems, and be prepared to explain how you would approach resolving them. Practising with mock scenarios can really help here!
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, the tools they use, or how they measure success in the role. This shows your genuine interest in the position and helps you determine if it's the right fit for you.
