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For Companies At a Glance
- Tasks: Provide first-line IT support and resolve technical issues for users.
- Company: Join a forward-thinking organisation with a supportive IT team.
- Benefits: Competitive salary, exposure to diverse technologies, and career development opportunities.
- Why this job: Make an immediate impact while developing your IT skills in a collaborative environment.
- Qualifications: Customer service experience and a genuine interest in IT support.
- Other info: Flexible working hours and a chance to contribute to strategic IT projects.
The predicted salary is between 29000 - 36000 £ per year.
Prestige Recruitment Specialists are working in partnership with our client, a well-established and forward-thinking organisation with a large internal customer base. Due to continued business requirements, our client is looking to appoint a Junior IT Support Technician to join their IT team based at Brandesburton, reporting directly to the Service Desk Manager.
This role offers an excellent opportunity for a customer-focused IT support professional to make an immediate impact while developing their technical skills within a structured, ITIL-aligned service desk environment.
The Role
The Junior IT Support Technician will be responsible for providing first-line IT support to users across the business, ensuring a high level of customer service is delivered at all times. Working in line with ITIL principles, you will support the maintenance of IT policies, procedures, and service standards, while managing user expectations and supporting the organisation's current and future IT requirements.
Key Responsibilities
- Acting as the first point of contact for all IT-related issues prior to escalation
- Providing support to users in person, over the phone, and via chat or email
- Capturing, recording, and resolving technical issues in a timely and professional manner
- Maintaining accurate records of issues, actions taken, and resolutions
- Taking ownership of user issues and seeing them through to completion where possible
- Adhering to agreed Service Level Agreements (SLAs)
- Maintaining the IT asset database, ensuring accurate records, cost control, and asset availability
- Supporting flexibility with varying day-shift patterns
- Assisting with and contributing to strategic IT projects as directed by the Service Desk Manager
- Identifying and reporting recurring issues or trends to support continuous improvement
- Completing additional ad hoc tasks as required
About You
Our client is seeking a highly motivated, customer-focused individual with a proactive approach and a genuine interest in IT support. You will ideally demonstrate:
- Excellent interpersonal and communication skills with a strong customer service focus
- A hands-on, flexible, and proactive attitude with a willingness to learn
- Strong problem-solving skills and a methodical approach to issue diagnosis
- The ability to work well independently and as part of a team
- Strong organisational and time management skills
- Good working knowledge of Microsoft Windows (client devices)
- Understanding of Microsoft Exchange and Active Directory (Users and Computers)
- Experience supporting mobile devices and applications across Microsoft, Apple, and Android platforms (desirable)
- A full UK driving licence and access to your own transport
- 1-3 years' experience in a customer-facing support role, ideally within a technology environment
- A people-oriented approach with the ability to build strong working relationships
Why Apply?
This is a great opportunity to join a supportive IT team within a stable and growing organisation. Our client offers exposure to a broad range of technologies, structured processes aligned to ITIL best practice, and the opportunity to develop both technical and customer service skills within a collaborative environment.
Junior IT Support Technician employer: Prestige Recruitment Specialists
Contact Detail:
Prestige Recruitment Specialists Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Junior IT Support Technician
✨Tip Number 1
Network like a pro! Reach out to friends, family, or even former colleagues who might know someone in the IT field. A personal connection can often get your foot in the door faster than any application.
✨Tip Number 2
Don’t just apply and wait! Follow up on your applications with a quick email or call. It shows you're genuinely interested and can help you stand out from the crowd.
✨Tip Number 3
Prepare for interviews by practising common IT support scenarios. Think about how you'd handle specific issues and be ready to demonstrate your problem-solving skills. We want to see that proactive attitude!
✨Tip Number 4
Make sure to showcase your customer service skills during interviews. Remember, it’s not just about tech knowledge; it’s about how you interact with users. Show us you can keep a cool head under pressure!
We think you need these skills to ace Junior IT Support Technician
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Junior IT Support Technician role. Highlight any customer service experience and technical skills, especially with Microsoft products, as these are key for us.
Craft a Catchy Cover Letter: Your cover letter is your chance to shine! Use it to express your enthusiasm for the role and how your proactive attitude aligns with our customer-focused approach at StudySmarter. Keep it concise but impactful!
Show Off Your Problem-Solving Skills: In your application, give examples of how you've tackled IT issues in the past. We love seeing candidates who can demonstrate their methodical approach to diagnosing problems and providing solutions.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity with our team!
How to prepare for a job interview at Prestige Recruitment Specialists
✨Know Your Tech Basics
Brush up on your knowledge of Microsoft Windows, Exchange, and Active Directory. Be ready to discuss how you've used these tools in past roles or projects, as this will show your technical competence and readiness for the Junior IT Support Technician position.
✨Show Off Your Customer Service Skills
Prepare examples of how you've provided excellent customer service in previous roles. Think about specific situations where you resolved issues or helped users effectively, as this role is all about delivering top-notch support.
✨Practice Problem-Solving Scenarios
Anticipate common IT issues that might come up in the role and think through how you would approach solving them. This could include troubleshooting a network issue or assisting a user with software problems. Being able to articulate your thought process will impress the interviewers.
✨Ask Insightful Questions
Prepare thoughtful questions about the team dynamics, IT projects, and the company's approach to ITIL principles. This shows your genuine interest in the role and helps you gauge if the company is the right fit for you.
