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- Tasks: Provide first-line IT support and resolve user issues in a dynamic environment.
- Company: Established organisation in Hull and East Yorkshire with a focus on ITIL practices.
- Benefits: Opportunities for skill development and a collaborative team atmosphere.
- Why this job: Enhance user experiences while growing your IT support skills.
- Qualifications: Strong communication skills and customer service experience in IT support.
- Other info: Join a motivated team and kickstart your IT career!
The predicted salary is between 24000 - 36000 £ per year.
A well-established organization in Hull and East Yorkshire is seeking a Junior IT Support Technician to provide first-line IT support within an ITIL-aligned service desk environment. This role is ideal for a motivated individual with strong communication skills and experience in customer service focused IT support. You will handle IT issues while working closely with users to enhance their experience. Opportunities for skill development in a collaborative team are available. Apply by sending your CV to the provided email.
Junior IT Support Pro - Helpdesk & ITIL-Driven employer: Prestige Recruitment Specialists
Contact Detail:
Prestige Recruitment Specialists Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Junior IT Support Pro - Helpdesk & ITIL-Driven
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend local meetups or online webinars. You never know who might have the inside scoop on job openings or can refer you directly.
✨Tip Number 2
Practice your interview skills! Mock interviews with friends or using online platforms can help you feel more confident. Focus on showcasing your communication skills and how you handle IT issues.
✨Tip Number 3
Tailor your approach! When applying for the Junior IT Support Pro role, highlight your customer service experience and any relevant ITIL knowledge. Make sure your passion for helping users shines through!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace Junior IT Support Pro - Helpdesk & ITIL-Driven
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your relevant experience in IT support and customer service. We want to see how your skills align with the Junior IT Support Technician role, so don’t be shy about showcasing your strengths!
Show Off Your Communication Skills: Since this role involves a lot of interaction with users, it’s crucial to demonstrate your strong communication skills. Use clear and concise language in your application to reflect how you’d communicate with users on the helpdesk.
Highlight ITIL Knowledge: If you have any knowledge or experience with ITIL practices, make sure to mention it! We’re looking for someone who can thrive in an ITIL-aligned environment, so showing that you understand these principles will give you an edge.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of applications better and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Prestige Recruitment Specialists
✨Know Your ITIL Basics
Make sure you brush up on your ITIL knowledge before the interview. Understanding the core principles of ITIL will show that you're serious about providing structured and efficient support, which is key for this role.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you've successfully resolved customer issues. Highlighting your communication skills and ability to empathise with users will demonstrate that you can enhance their experience effectively.
✨Familiarise Yourself with Common IT Issues
Research common IT problems that users face and think about how you would approach solving them. Being able to discuss these scenarios during the interview will show your proactive attitude and readiness for the role.
✨Ask Insightful Questions
Prepare a few thoughtful questions about the team dynamics or the tools they use. This not only shows your interest in the position but also helps you gauge if the company culture aligns with your values.
