At a Glance
- Tasks: Support debt recovery and administration for various council debts.
- Company: Join a forward-thinking council committed to community service.
- Benefits: Earn £13.60 per hour with a supportive work environment.
- Other info: Collaborative team atmosphere with opportunities for growth.
- Why this job: Make a difference in your community while developing valuable skills.
- Qualifications: Experience in administration or customer service is a plus.
The predicted salary is between 30000 - 40000 £ per year.
Hours: 37 hours per week, Monday to Friday
Rate: £13.60 per hour
Role Purpose
To support the recovery and administration of Corporate Sundry Debts, Hull Culture & Leisure Debts, residual Council Mortgages, and Parking/Bus Lane Enforcement debts within agreed timescales. The role involves delivering accurate, customer‑focused services in line with legislation and Council policy.
Key Responsibilities
- Support the day‑to‑day operation of the Debtors Team and recovery of outstanding debts.
- Make decisions on debt recovery and assist with write‑off recommendations in line with procedures.
- Negotiate repayment arrangements based on customers' financial circumstances.
- Assist customers with Statement of Means forms and provide advice on priority debts.
- Investigate and resolve payment allocation issues, refunds, and account queries.
- Carry out daily administration duties including reminders, diaries, and write‑off case preparation.
- Input and maintain accurate data on systems including Workday, CYGNUS, and Chipside.
- Maintain knowledge of relevant legislation, policies, and best practice.
- Work collaboratively with colleagues to support service improvements and new working practices.
- Ensure compliance with Health & Safety responsibilities and undertake additional duties as required.
Skills and Experience
- Previous administration or customer service experience.
- Strong communication and organisational skills.
- Ability to manage workloads and meet deadlines.
- Good IT and data entry skills.
- Ability to deal professionally with customers and resolve issues effectively.
- Experience in debt recovery or local government services is desirable.
Equal Opportunity Statement: Prestige Recruitment is an equal opportunity employer.
Administration Officer in Hessle employer: Prestige Recruitment Specialists
As an Administration Officer with us, you will be part of a supportive and dynamic team dedicated to delivering essential services to the community. We pride ourselves on fostering a collaborative work culture that values employee growth, offering training and development opportunities to enhance your skills. Located in Hull, we provide a stable work environment with competitive pay and a commitment to work-life balance, making us an excellent employer for those seeking meaningful and rewarding employment.
Contact Details:
Prestige Recruitment Specialists Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Administration Officer in Hessle
✨Tip Number 1
Get to know the company! Research Hull Culture & Leisure and understand their values and mission. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since the role involves dealing with customers and resolving issues, make sure you can clearly articulate your thoughts. Role-play common scenarios with a friend to boost your confidence.
✨Tip Number 3
Network like a pro! Connect with current or former employees on LinkedIn. They can provide insider tips about the interview process and what it’s really like to work in the Debtors Team.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us.
We think you need these skills to ace Administration Officer in Hessle
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your previous administration or customer service experience. We want to see how your skills match the role of Administration Officer, so don’t be shy about showcasing your relevant experience!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the role and how your background in debt recovery or local government services can benefit us. Keep it concise but impactful!
Show Off Your IT Skills:Since the role involves maintaining accurate data on systems like Workday and CYGNUS, make sure to mention any relevant IT skills you have. We love candidates who are tech-savvy and can hit the ground running!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at Prestige Recruitment Specialists
✨Know Your Stuff
Familiarise yourself with the key responsibilities of the Administration Officer role. Understand the processes involved in debt recovery and the importance of customer service. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your Skills
Prepare examples from your previous experience that highlight your communication, organisational, and IT skills. Think about times when you've successfully managed workloads or resolved customer issues. Specific anecdotes can really make you stand out!
✨Understand the Legislation
Brush up on relevant legislation and policies related to debt recovery and local government services. Being able to discuss these topics during your interview will demonstrate your commitment to compliance and best practices, which is crucial for this role.
✨Ask Thoughtful Questions
Prepare a few insightful questions to ask at the end of your interview. This could be about the team dynamics, ongoing projects, or how success is measured in the role. It shows that you're engaged and thinking about how you can contribute to the organisation.
