At a Glance
- Tasks: Support debt recovery and administration for various council debts while delivering customer-focused services.
- Company: Join a dynamic team within local government, making a difference in your community.
- Benefits: Competitive hourly rate, supportive work environment, and opportunities for professional growth.
- Other info: Collaborative culture with a focus on service improvement and compliance.
- Why this job: Make an impact by helping customers manage their debts and improve financial wellbeing.
- Qualifications: Previous admin or customer service experience; strong communication and organisational skills.
The predicted salary is between 28000 - 30000 £ per year.
Hours: 37 hours per week, Monday to Friday
Rate: 13.60 per hour
Role Purpose
To support the recovery and administration of Corporate Sundry Debts, Hull Culture & Leisure Debts, residual Council Mortgages, and Parking/Bus Lane Enforcement debts within agreed timescales. The role involves delivering accurate, customer-focused services in line with legislation and Council policy.
Key Responsibilities
- Support the day-to-day operation of the Debtors Team and recovery of outstanding debts.
- Make decisions on debt recovery and assist with write-off recommendations in line with procedures.
- Negotiate repayment arrangements based on customers' financial circumstances.
- Assist customers with Statement of Means forms and provide advice on priority debts.
- Investigate and resolve payment allocation issues, refunds, and account queries.
- Carry out daily administration duties including reminders, diaries, and write-off case preparation.
- Input and maintain accurate data on systems including Workday, CYGNUS, and Chipside.
- Maintain knowledge of relevant legislation, policies, and best practice.
- Work collaboratively with colleagues to support service improvements and new working practices.
- Ensure compliance with Health & Safety responsibilities and undertake additional duties as required.
Skills and Experience
- Previous administration or customer service experience.
- Strong communication and organisational skills.
- Ability to manage workloads and meet deadlines.
- Good IT and data entry skills.
- Ability to deal professionally with customers and resolve issues effectively.
- Experience in debt recovery or local government services is desirable.
Administration Officer employer: Prestige Recruitment Specialists
As an Administration Officer with us, you will be part of a supportive and dynamic team dedicated to delivering exceptional customer-focused services within the local government sector. We pride ourselves on fostering a collaborative work culture that values employee growth, offering training and development opportunities to enhance your skills while ensuring a healthy work-life balance in a vibrant community setting. Join us in making a meaningful impact while enjoying competitive pay and the satisfaction of serving your local area.
Contact Details:
Prestige Recruitment Specialists Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Administration Officer
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend local events, and join online forums. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and role thoroughly. Understand their values and how they align with your skills. This will help you tailor your responses and show them you're genuinely interested in the position.
✨Tip Number 3
Practice makes perfect! Conduct mock interviews with friends or family to build your confidence. Focus on common questions related to administration and debt recovery, so you’re ready to impress when it counts.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities that might be just what you’re looking for. Plus, applying directly shows your enthusiasm and commitment to joining our team.
We think you need these skills to ace Administration Officer
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Administration Officer role. Highlight your previous administration or customer service experience, and don’t forget to mention any relevant skills like communication and IT proficiency.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the role. Mention your understanding of debt recovery processes and how you can contribute to the team’s success.
Showcase Your Skills:In your application, be sure to showcase your organisational skills and ability to manage workloads. Give examples of how you've met deadlines in the past, as this will demonstrate your capability to handle the responsibilities of the role.
Apply Through Our Website:We encourage you to apply through our website for a smoother application process. It’s the best way to ensure your application gets the attention it deserves, so don’t hesitate!
How to prepare for a job interview at Prestige Recruitment Specialists
✨Know Your Stuff
Make sure you understand the role of an Administration Officer, especially in relation to debt recovery and customer service. Familiarise yourself with relevant legislation and council policies so you can speak confidently about how you would handle various scenarios.
✨Showcase Your Skills
Prepare examples from your previous experience that highlight your communication, organisational, and IT skills. Think of specific situations where you successfully managed workloads or resolved customer issues, as these will demonstrate your capability for the role.
✨Practice Makes Perfect
Conduct mock interviews with a friend or family member. Focus on common interview questions related to administration and customer service. This will help you articulate your thoughts clearly and reduce any nerves on the day.
✨Ask Smart Questions
At the end of the interview, have a few thoughtful questions ready to ask the interviewer. Inquire about the team dynamics, challenges they face in debt recovery, or opportunities for professional development. This shows your genuine interest in the role and the organisation.
