At a Glance
- Tasks: Manage client accounts, build relationships, and drive business growth.
- Company: Join a supportive team at Prestige Recruitment Specialists.
- Benefits: Competitive salary, career progression, training, and generous holiday entitlement.
- Other info: Enjoy a dynamic role with travel opportunities and a collaborative environment.
- Why this job: Make a real impact on client relationships and business success.
- Qualifications: Strong client management skills and a customer-focused approach.
Location: South Bank, Lincolnshire
Salary: £29,000 - £32,000 DOE
Job Type: Full-Time, Permanent
Working Hours: Monday to Friday, 07:30am - 4:30pm, Hybrid option
About the Role
As our business continues to grow, we are looking to appoint a proactive and customer-focused Account Services Manager to become a key member of our South Bank Sales Team in Lincolnshire. Reporting directly to the Sales Director, this is an exciting opportunity for an ambitious individual who enjoys building long-term client relationships, driving account growth, and delivering exceptional service. You will play a key role in developing existing customer partnerships while supporting business development initiatives and ensuring operational excellence across your accounts. This is a highly client-facing role that requires regular travel to customer sites across the region. The successful candidate will be commercially aware, highly organised, and confident in managing multiple priorities within a fast-paced environment.
Key Responsibilities
- Act as the primary point of contact for a portfolio of clients.
- Build, develop, and maintain strong long-term client relationships.
- Conduct regular client visits, service reviews, and business development meetings.
- Identify opportunities to increase revenue and expand existing service offerings.
- Support new business opportunities through relationship building and account development.
- Ensure client requirements are fully understood and delivered effectively.
- Manage the onboarding process for new clients and workforce mobilisation.
- Coordinate with internal teams to ensure service levels and KPIs are consistently achieved.
- Handle client queries, concerns, and escalations in a professional and timely manner.
- Produce accurate reports and maintain up-to-date client records.
- Monitor account performance and identify areas for continuous improvement.
- Support recruitment, induction, and workforce planning activities where required.
- Maintain excellent communication with clients, candidates, and colleagues at all times.
About You
Essential Skills & Experience
- Strong client relationship management and account development skills.
- A customer-focused approach with the ability to build trust, credibility, and long-term partnerships.
- Strong business development and commercial awareness.
- Experience identifying growth opportunities within existing accounts.
- Excellent organisational and time management skills.
- Strong administration and reporting abilities.
- Professional communication skills, both written and verbal.
- Ability to manage multiple priorities within a fast-paced environment.
- A flexible approach to working hours to support client onboarding and operational requirements when necessary.
- Full UK Driving Licence.
- Access to your own vehicle.
Desirable Skills & Experience
- Experience within account management, business development, customer service, or client services roles.
- Previous experience within recruitment, staffing, logistics, industrial services, or workforce management environments.
- Experience managing multiple customer accounts simultaneously.
- Familiarity with KPI reporting, service reviews, and performance management.
- CRM or recruitment database experience.
Personal Attributes
- Professional and presentable.
- Self-motivated and proactive.
- Commercially driven and results-focused.
- Solution-focused with a positive attitude.
- Reliable and dependable.
- Able to work independently and as part of a team.
- Committed to delivering outstanding customer service.
What We Offer
- Competitive salary of £29,000 - £32,000 depending on experience.
- Career progression opportunities within a growing business.
- Ongoing training and professional development.
- Generous holiday entitlement.
- Company pension scheme.
- Mileage reimbursement for business travel.
- Company mobile phone and laptop.
- Supportive and collaborative working environment.
- Employee Assistance Programme (EAP).
- Company events and team activities.
- Varied and rewarding role with autonomy and responsibility.
- Opportunity to build long-term client relationships and make a genuine impact on business growth.
Additional Information
This role involves extensive travel to client sites across the region, and mileage expenses will be reimbursed. The successful candidate must hold a full UK Driving Licence and have access to their own vehicle. Success in this role will be measured through client retention, customer satisfaction, service delivery standards, account growth, workforce fulfilment, and the development of long-term client partnerships.
Why Join Prestige Recruitment Specialists?
At Prestige, we don't just offer a role - we offer a career. You'll be trusted, supported, and empowered to make a real impact while being part of a collaborative team that genuinely values its people.
If you are interested in the above role, please send your CV and covering letter to (url removed).
Account Services Manager employer: Prestige Recruitment Specialists
Prestige Recruitment Specialists is an exceptional employer located in South Bank, Lincolnshire, offering a competitive salary and a supportive work culture that prioritises employee growth and development. With a focus on building long-term client relationships, employees enjoy autonomy in their roles, ongoing training opportunities, and a collaborative environment that fosters professional success and personal satisfaction.
Contact Details:
Prestige Recruitment Specialists Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Account Services Manager
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Prestige Recruitment Specialists. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Prestige Recruitment Specialists before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Account Services Manager
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Prestige Recruitment Specialists:Your cover letter is your chance to shine! Tell us why you want to work at Prestige Recruitment Specialists specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Prestige Recruitment Specialists!
How to prepare for a job interview at Prestige Recruitment Specialists
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
