At a Glance
- Tasks: Manage customer accounts and resolve queries via phone, email, and online.
- Company: Prestigious company in Wilmslow with a friendly and active workplace.
- Benefits: Competitive salary, team incentives, subsidised parking, and career growth opportunities.
- Other info: Positive environment with opportunities for progression and personal development.
- Why this job: Join a fun team and make a real difference in customer support.
- Qualifications: Experience in telephone-based customer service and strong communication skills.
The predicted salary is between 24000 - 33600 £ per year.
An opportunity has arisen for a team player with resilience, empathy, and a knack for multitasking and problem-solving to join the customer services team in this prestigious Wilmslow office. As a Customer Service Executive, you will be dealing with customer account queries by phone, email, and online. Daily queries range from online account access help to questions about payroll and wages.
Experience wise we are looking for candidates who have worked in a telephone based role before, dealing with queries and issues over telephone and email. You will need to have experience of providing excellent customer support and be looking for a fantastic, positive and fun place to work that can offer fantastic opportunities to progress.
You will also be responsible for:
- Account Managing all the customers dealing with email, phone and web queries
- Problem-solving and dealing with issues within a strict timeframe
- Developing and maintaining relationships with other departments within the company
- Inputting customer updates and changes onto the system
- Working with the Manager with escalated issues
The ideal personal characteristics we look for will be:
- A positive team player, who can help others when needed
- Able to multitask and work towards deadlines and timescales
- Able to remain calm under pressure
- Able to identify and prioritise tasks
- Good telephone manner
In return, we will offer you:
- Competitive salary
- Team and individual incentives
- Diverse, friendly and active workplace
- Subsidised onsite parking
We offer competitive pay, benefits, and opportunities for career growth. If you are a motivated individual with excellent communication skills and a passion for providing exceptional customer support, we would love to hear from you. Please note that only qualified candidates will be contacted for further consideration.
Customer Account Manager in Wilmslow employer: Prestige Recruitment Group
Join our dynamic customer services team in the heart of Wilmslow, where we prioritise a positive and supportive work culture. As a Customer Account Manager, you'll benefit from competitive pay, diverse incentives, and ample opportunities for career progression in a friendly environment that values teamwork and resilience. With comprehensive training and a focus on employee growth, we are committed to making your experience both meaningful and rewarding.
Contact Details:
Prestige Recruitment Group Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Account Manager in Wilmslow
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Prestige Recruitment Group. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Prestige Recruitment Group before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Account Manager in Wilmslow
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Prestige Recruitment Group:Your cover letter is your chance to shine! Tell us why you want to work at Prestige Recruitment Group specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Prestige Recruitment Group!
How to prepare for a job interview at Prestige Recruitment Group
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
