At a Glance
- Tasks: Be the go-to person for customer enquiries and manage post-sales queries.
- Company: Join a well-known company with a focus on service excellence.
- Benefits: Competitive salary, career progression, and a supportive team environment.
- Other info: Fast-paced office environment with opportunities for mentoring and training.
- Why this job: Take your career to the next level with potential to become a Customer Service Supervisor.
- Qualifications: Two years in a similar role with strong communication and multitasking skills.
The predicted salary is between 28000 - 28000 £ per year.
Are you a customer sales administrator with experience in a fast‑paced environment and excellent multitasking skills? This is an exciting opportunity to join a well‑known company where you will play a key role in setting standards and improving the service levels. We are seeking a talented Customer Sales Administrator to join the team. The ideal candidate will be someone who wants to take a step up in their career as this position has the potential to develop into a Customer Service Supervisor.
Key Responsibilities
- Act as the first and main point of contact for new and existing customer enquiries
- Manage a varied caseload of post‑sales enquiries and complaints from start to finish
- Use the CRM system to accurately log, track, and resolve cases
- Handle complex and technical aftercare queries, ensuring fair and balanced outcomes
- Work closely with suppliers and internal departments to investigate issues
- Arrange replacements, parts, and product claims where necessary
- Accurately place replacement orders and update internal systems (Sage / Magento)
- Identify recurring issues and feed insight back to management and other departments
- Contribute to improving processes, communication, and the overall customer experience
- As the team grows, support and mentor new starters
- Assist with onboarding and training
- Potential involvement in the recruitment process, including interviewing and selection
- Progress into supervising the customer service function and setting service standards
Skills & Experience
- Minimum two years’ experience in a similar role
- Excellent communication and customer service skills
- Multi‑tasking skills
- Experience working on a CRM system
- Comfortable working in a fast‑paced environment
If you have the skills required for this role and are ready to take the next move in your career, apply today for this fantastic opportunity.
Cheshire (Office based) Full time permanent Salary: £28,000
Customer Sales Administrator in Macclesfield employer: Prestige Recruitment Group
As a Quality and Logistics Coordinator, you will join a dynamic team in a supportive work environment that values attention to detail and proactive problem-solving. Our company offers excellent career progression opportunities, a Monday to Friday schedule, and a competitive salary, all while fostering a culture of collaboration and continuous improvement. Located in a thriving area, we provide the perfect setting for ambitious individuals eager to develop their skills and contribute to our success.
Contact Details:
Prestige Recruitment Group Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Sales Administrator in Macclesfield
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry and let them know you're on the hunt for a Customer Sales Administrator role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews! Research the company and its values, and think about how your experience aligns with their needs. Practise common interview questions, especially around customer service scenarios, so you can showcase your skills confidently.
✨Tip Number 3
Follow up after interviews! A quick thank-you email can go a long way in making you memorable. It shows your enthusiasm for the role and gives you another chance to highlight why you're the perfect fit for the team.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities waiting for you, and applying directly can sometimes give you an edge. Plus, it’s super easy to keep track of your applications that way!
We think you need these skills to ace Customer Sales Administrator in Macclesfield
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your customer service skills and any experience with CRM systems, as these are key for us.
Craft a Compelling Cover Letter:Use your cover letter to tell us why you're the perfect fit for the Customer Sales Administrator role. Share specific examples of how you've handled customer enquiries or complaints in the past.
Show Off Your Multitasking Skills:In your application, give us a glimpse of how you manage multiple tasks in a fast-paced environment. We want to see that you can juggle various responsibilities while keeping a cool head!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team.
How to prepare for a job interview at Prestige Recruitment Group
✨Know Your Stuff
Before the interview, make sure you’re familiar with the company and its products. Research their customer service approach and think about how your experience aligns with their values. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your Multitasking Skills
Since this role requires excellent multitasking abilities, prepare examples from your past experiences where you successfully managed multiple tasks or handled complex queries. Use the STAR method (Situation, Task, Action, Result) to structure your answers and highlight your problem-solving skills.
✨Familiarise Yourself with CRM Systems
As a Customer Sales Administrator, you'll be using a CRM system daily. Brush up on your knowledge of CRM tools, especially if you have experience with Sage or Magento. Be ready to discuss how you've used these systems to track and resolve customer issues in previous roles.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the team dynamics, training opportunities, and how success is measured in the role. This shows that you’re not only interested in the position but also in how you can contribute to the company's growth.
