At a Glance
- Tasks: Manage pensions administration and deliver outstanding service to clients and partners.
- Company: Respected pensions provider in Liverpool with a collaborative culture.
- Benefits: Salary between £26,000 - £32,000, comprehensive benefits, and career development opportunities.
- Other info: Dynamic work environment with genuine opportunities for career growth.
- Why this job: Join a growing team and make a real impact in the pensions sector.
- Qualifications: Experience in pensions or financial services, strong communication, and problem-solving skills.
The predicted salary is between 26000 - 32000 £ per year.
Location: Liverpool, Merseyside
Salary: £26,000 - £32,000 + Benefits
Are you an experienced pensions or financial services administrator looking for your next challenge? We're recruiting on behalf of a well-established specialist pensions provider in Liverpool who is looking to add a Pension Operations Administrator to their growing team. This is an excellent opportunity to join a respected organisation where you'll play a key role in delivering outstanding service to pension scheme members, financial advisers and investment partners.
The Role
You’ll be responsible for managing a varied workload, ensuring cases are processed accurately and within agreed service levels while maintaining excellent customer service and regulatory standards. Key responsibilities include:
- Processing pensions administration and customer requests via phone, email and correspondence.
- Supporting the onboarding and ongoing review of financial advisers and investment providers.
- Managing adviser changes, invoices and information requests.
- Investigating and resolving customer complaints and handling Data Subject Access Requests.
- Identifying vulnerable customers and escalating cases where appropriate.
- Ensuring all work complies with internal procedures, SLAs, KPIs and regulatory requirements.
- Building positive relationships with customers and external stakeholders.
About You
We’re looking for someone who has:
- Previous experience within the pensions industry or financial services.
- Excellent attention to detail and organisational ability.
- Confident communication skills, both written and verbal.
- Good working knowledge of Microsoft Office.
- The ability to prioritise workloads in a fast‑paced environment.
- A proactive approach with strong problem‑solving skills.
What's on Offer?
Salary of £26,000 - £32,000 depending on experience. A supportive and collaborative working environment. Genuine opportunities for career development within the pensions sector. Comprehensive benefits package. Liverpool-based office with a well-established and growing business.
If you’re looking to build a long-term career within pensions and financial services, we’d love to hear from you. Apply today for a confidential discussion.
Pension Operations Administrator in Liverpool employer: Prestige Recruitment Group
As a Quality and Logistics Coordinator, you will join a dynamic team in a supportive work environment that values attention to detail and proactive problem-solving. Our company offers excellent career progression opportunities, a Monday to Friday schedule, and a competitive salary, all while fostering a culture of collaboration and continuous improvement. Located in a thriving area, we provide the perfect setting for ambitious individuals eager to develop their skills and contribute to our success.
Contact Details:
Prestige Recruitment Group Recruitment Team
