Pension Operations Administrator
Location: Liverpool, Merseyside
Salary: £26,000 plus and Benefits
Are you an experienced pensions or financial services administrator looking for your next challenge?
We're recruiting on behalf of a well-established specialist pensions provider in Liverpool who is looking to add a Pension Operations Administrator to their growing team. This is an excellent opportunity to join a respected organisation where you'll play a key role in delivering outstanding service to pension scheme members, financial advisers and investment partners.
The Role
You'll be responsible for managing a varied workload, ensuring cases are processed accurately and within agreed service levels while maintaining excellent customer service and regulatory standards.
Key responsibilities include:
- Processing pensions administration and customer requests via phone, email and correspondence.
- Supporting the onboarding and ongoing review of financial advisers and investment providers.
- Managing adviser changes, invoices and information requests.
- Investigating and resolving customer complaints and handling Data Subject Access Requests.
- Identifying vulnerable customers and escalating cases where appropriate.
- Ensuring all work complies with internal procedures, SLAs, KPIs and regulatory requirements.
- Building positive relationships with customers and external stakeholders.
We're looking for someone who has:
- Previous experience within the pensions industry or financial services.
- Excellent attention to detail and organisational ability.
- Confident communication skills, both written and verbal.
- Good working knowledge of Microsoft Office.
- The ability to prioritise workloads in a fast-paced environment.
- A proactive approach with strong problem-solving skills.
What's on Offer?
- Salary of £26,000, plusdepending on experience.
- A supportive and collaborative working environment.
- Genuine opportunities for career development within the pensions sector.
- Comprehensive benefits package.
- Liverpool-based office with a well-established and growing business.
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Operations Liaison Pensions Administrator in Liverpool employer: Prestige Recruitment Group
Prestige Recruitment Group is an exceptional employer located in the vibrant city of Liverpool, offering a dynamic work culture that fosters collaboration and innovation. Employees benefit from continuous professional development opportunities, allowing for personal growth while contributing to meaningful financial education initiatives. With a focus on creativity and impactful content creation, this role provides a unique chance to blend financial expertise with engaging storytelling in a supportive environment.
Contact Details:
Prestige Recruitment Group Recruitment Team
