At a Glance
- Tasks: Lead and develop a dynamic Service Department in a growing SME.
- Company: Join a thriving company focused on service excellence and innovation.
- Benefits: Competitive salary of £45,500 plus an excellent benefits package.
- Other info: Monday to Friday role with opportunities for personal growth.
- Why this job: Make a real impact by driving service quality and team development.
- Qualifications: Experience in managing service teams and strong technical skills required.
The predicted salary is between 45500 - 45500 € per year.
Seeking an experienced and proactive Service Manager to lead and develop an in‑house and field‑based Service Department within a growing SME environment. This is an excellent opportunity for a hands‑on individual with strong technical, organisational and leadership skills to play a key role in driving service excellence and supporting the continued growth of our Installation and Service operations.
Key responsibilities include:
- Managing the activities of a small service team, including:
- Maintaining and improving Service Department standards, protocols, work instructions and risk assessments
- Further developing our newly introduced Installation service, including carrying out installation surveys and installations until fully established
- Handling customer and distributor service-related queries and issues
- Liaising with customers and attending meetings both on‑site and in‑house as required
- Developing Service staff through training, mentoring and performance management
- Conducting staff performance reviews and managing disciplinary matters where required
- Managing departmental Health & Safety, including PPE, COSHH, staff wellbeing and Risk Assessments
- Field Service Engineers
- Service operatives
- Stock control
The Ideal Candidate:
- Proven experience managing and developing an in‑house and on‑site Service Department within an SME environment
- Hands‑on experience servicing, maintaining and installing electromechanical products
- 18th Edition Electrical Certification
- Strong understanding of workplace Health & Safety procedures
- IOSH or NEBOSH qualification would be advantageous
- Excellent communication and organisational skills
- Ability to lead, motivate, and develop a small technical team
- Full UK Driving Licence (any points must be declared at the application stage)
Monday – Friday
Salary £45,500
Excellent benefits package
If you have the skills and experience required, and can demonstrate running a Service department before, then please apply with your CV!
Service Manager in Irlam employer: Prestige Recruitment Group
Join a dynamic and growing SME as a Service Manager in Irlam, where you will have the opportunity to lead a dedicated team and drive service excellence. Our supportive work culture prioritises employee development through training and mentoring, ensuring that you can grow your skills while contributing to our success. With a competitive salary and an excellent benefits package, this role offers a meaningful career path in a collaborative environment focused on innovation and customer satisfaction.
StudySmarter Expert Advice🤫
We think this is how you could land Service Manager in Irlam
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry and let them know you're on the hunt for a Service Manager role. You never know who might have the inside scoop on an opportunity that’s not even advertised yet.
✨Tip Number 2
Prepare for those interviews by researching the company and its service operations. Show them you’re not just another candidate; you’re genuinely interested in how you can contribute to their growth and service excellence.
✨Tip Number 3
Practice your leadership stories! Be ready to share specific examples of how you've developed teams and improved service standards in your previous roles. This will help you stand out as a hands-on leader they’re looking for.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Service Manager in Irlam
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your hands-on experience with electromechanical products and any relevant certifications like the 18th Edition Electrical Certification.
Showcase Leadership Skills:Since the role involves managing a small service team, emphasise your leadership and mentoring experience. Share specific examples of how you've developed staff or improved team performance in previous roles.
Be Clear and Concise:When writing your application, keep it clear and to the point. Use bullet points for key achievements and responsibilities to make it easy for us to see your qualifications at a glance.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity!
How to prepare for a job interview at Prestige Recruitment Group
✨Know Your Stuff
Make sure you brush up on your technical knowledge, especially around electromechanical products. Be ready to discuss your hands-on experience and how it relates to the role of Service Manager. This will show that you’re not just a manager but someone who understands the nitty-gritty of the job.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully led and developed a service team in the past. Think about specific situations where you motivated your team or improved service standards. This will help demonstrate your ability to lead effectively in a growing SME environment.
✨Health & Safety Matters
Since managing Health & Safety is a key responsibility, be ready to discuss your understanding of workplace procedures. If you have any relevant qualifications like IOSH or NEBOSH, make sure to highlight them. This shows you take safety seriously and are prepared to manage it within your team.
✨Customer Focus is Key
Think about how you’ve handled customer queries and issues in the past. Prepare to share examples of how you’ve turned a negative situation into a positive outcome. This will illustrate your commitment to service excellence and your ability to liaise effectively with customers.
