Field Care Supervisor in Norwich

Location – Norwich – Office Based

Hours – Full Time Mon-Fri -plus on call duties

Salary – £25,625 per annum

At Prestige Nursing & Care we pride ourselves on our ability to provide specialist Homecare Services for individuals of all ages living within their own homes. We are committed to ensuring each individual receives a person centred, professional service through our local teams of professional carers and registered nurses. Prestige Nursing & Care has provided home care for nearly 80 years, and we have 30 local offices in England and Scotland. Our aim is to lead the care industry by providing high quality, personalised and specialist services to our clients. We want to make life better for more people. If you are as passionate about quality as we are and you want a role where your skills will make a real difference, this is a great opportunity.

The Field Care Supervisor is an integral part of the branch team. They will support the Registered Manager in managing and optimising the delivery of high-quality care, compliance with internal policy and procedure and regulatory requirements and overall operational excellence. The Field Care Supervisor will foster a person-centred approach, promoting dignity, respect, and care; supporting the Registered Branch Manager to ensure that all business targets, including business growth, are met with full compliance in line with quality and legislative standards. This position requires a dynamic and independent care professional with solid quality and standards experience and a flexible, can-do attitude.

Main Responsibilities

• To ensure the safe delivery of care at the registered location, including the development and implementation of accurate care plans and risk assessments for all clients, ensuring they are kept up to date.
• Ensure and maintain accurate and up to date records for clients and colleagues, in line with GDPR and data protection requirements.
• Lead, motivate, and manage a team of Professional Carers, fostering a positive and collaborative work environment and ensuring the safe delivery of client‑centred, high quality care services.
• To meet Professional Carers formally on a one-to-one basis for direct supervision at least quarterly and keep written records on the content and outcome of each meeting.
• With the consent of a service user, at least one of these meetings to incorporate direct observation of the care worker providing care to the service user with whom they regularly work.
• To meet Professional Carers annually to conduct an overall appraisal of their standard of performance, identifying training and development needs and keeping written records of the content and outcome of each appraisal.
• To facilitate at least quarterly team meetings for Professional Carers and to prepare an agenda and maintain minutes from the meetings.
• To assist the Care Planner, Field Care Manager (where applicable) and Registered Branch Manager with the delivery of Professional Carers development and training programme to ensure members are able to fulfil and meet the changing needs of clients and service users.
• To assist the Care Planner, Field Care Manager (where applicable) and Registered Branch Manager with recruitment to build capacity and ensure contingency within the service.
• Utilise branch data to identify trends and themes, monitor performance and cascade learning, where appropriate.
• Ensure that service delivery is people centred, accessible, flexible and reliable and undertake on call duties on a rota basis.
• Undertake comprehensive assessments, considering physical, spiritual, emotional and social aspects are completed for all clients and care plans are adapted to address evolving needs.
• Ensure that care is delivered in line with the Mental Capacity Act (2005) in England and where there are concerns regarding a client’s capacity, an MCA assessment is undertaken and documented by the branch.
• Where the branch has assessed that a client lacks capacity, ensure that any decisions relating to the care delivery follow the best‑interest process, are the least restrictive and documented.
• Where required, ensure the safe completion of MAR charts and the safe administration of medication to clients, in line with policy.
• Ensure strict adherence to all policies, and procedures.
• Maintain an effective system in consultation with the Care Planner, Field Care Manager (where applicable) and Registered Branch Manager for quality assurance management based on the outcomes for clients, in which standards and indicators to be achieved are clearly defined and monitored on a continuous basis, ensuring that all service users and their carers are consulted about the care service including: Regular quality telephone monitoring and regular spot checks on Professional Carers.
• Attend and contribute to client reviews, including in‑house and external meetings, i.e. social services reviews.
• Build strong relationships with clients and their families, actively involving them in the care planning process and addressing any concerns or preferences.
• Establish effective communication channels with clients, their representatives, external healthcare providers, social services, and community organisations to enhance overall care coordination.
• Act appropriately in emergency situations, reporting incidents whilst respecting client sensitivity, privacy and confidentiality and respond to crisis situations effectively by summoning appropriate assistance e.g. GP/District Nurse/Emergency Services.
• Ensure the health, safety and welfare of clients, and yourself and other colleagues, in line with Health & Safety legislation.
• Promote a healthy and safe working environment, reporting any health & safety concerns to the Registered Branch Manager / Field Care Manager immediately.
• Ensure incident management, safeguarding and complaints processes are adhered to and managed appropriately.
• In the absence of the Registered Branch Manager, ensure all allegations of abuse are acted upon appropriately and reported to the local authority and where required the regulator (CQC /CI Scotland).
• Act as an ambassador for Prestige Nursing & Care and always promote the business in a positive manner.
• Support the business Environmental, Social and Governance strategy by promoting recycling, reducing energy consumption and efficiency.
• To carry out any other reasonable duties that may be required.

Essential

• Relevant qualification in health and social care (e.g., QCF Level 2 or 3 in Health & Social Care).
• Good understanding of regulatory frameworks and compliance requirements.
• Familiarity with health and safety protocols, risk management, and quality assurance processes.
• Excellent customer service and communication skills, a friendly and professional manner.
• Able to meet deadlines and sudden changes in an organised manner.
• Exceptional leadership, communication, and interpersonal skills.
• A commitment to and an understanding of equality, inclusion and diversity.
• Ability to work on own initiative – self‑starter, able to prioritise tasks and manage time effectively.
• Good team player.
• Willingness to embrace change.
• Ability to handle sensitive and confidential information.
• Fully conversant in Office 365 applications.
• Full GB driving licence.
• Satisfactory Disclosure and Barring Check (DBS /PVG).
• Ability to work unsocial hours when required, including covering care shifts when required.

Desirable

• Experience in a supervisory role within domiciliary care.
• Experience of assessing clients’ needs and writing care plans.
• Commitment to improve and identify areas of opportunity for self‑development.
• Commercial awareness.
• Access to own vehicle.

Your benefits will include:

• Competitive salary.
• 28 days annual leave (including bank holidays) increasing every year by 1 to the maximum of 33 days over 5 years’ service.
• An additional paid day off for your birthday.
• Family friendly policies designed to offer you more support, flexibility, and additional time off when you most need it.
• Reward and recognition programmes to acknowledge value, loyalty and going the extra mile.
• Annual leave purchase (ALP) scheme to provide more time off during the year.
• Cycle benefit scheme to support healthier more sustainable travel choices.
• Blue Light Card & Health Service Discounts to help save money on your spending.
• Wellbeing support via the Employee Assistance Programme (EAP) confidential phone line and online support and resources available to you and your loved ones 24/7.
• Career development and training to help you achieve your potential.

In line with CQC & Care Inspectorate regulations, we require and will undertake enhanced DBS/PVG, right to work, reference and employment history checks in line with Government guidelines for this role and safer recruitment best practice. You may be asked to provide your employment details through HMRC. Whilst we endeavour to keep the recruitment process as short as possible, due to the nature of these important checks there may be extension to timelines. As a private provider of home care in the UK, Prestige Nursing & Care is not affiliated to the NHS, as such we are unable to sponsor or take over sponsorship of any employment visa at this time. All our clients are equally entitled to have their needs met in a safe, fair and balanced way. Prestige Nursing & Care colleagues are responsible for promoting equal opportunities for all and for challenging any behaviour or practice which discriminates against any client or colleague on the grounds of race, religion, disability, age, gender, sexual orientation, identity or any other perceived difference. We reserve the right to close this position early.