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- Tasks: Plan and organise care for clients, ensuring their needs are met daily.
- Company: Prestige Nursing & Care, a leader in personalised home care services.
- Benefits: Competitive salary, 28 days leave, birthday off, and wellbeing support.
- Why this job: Make a real difference in people's lives while developing your career.
- Qualifications: Strong organisational skills and a passion for excellent customer service.
- Other info: Join a supportive team with opportunities for growth and development.
The predicted salary is between 24600 - 27480 £ per year.
Location: Norwich
Salary: £24,600 per annum
Hours: Monday – Friday Full time – plus on call duties
People are at the very heart of Prestige Nursing & Care, and we want to make life better for them. Prestige Nursing & Care has provided home care for more than 80 years. Our aim is to lead the care industry by providing high quality, personalised and specialist home care services to our clients and our communities.
Responsibilities
- Ensuring that all client visits are covered on a daily basis.
- Organise Quality Visits for the Field Care Supervisors & Field Care Managers.
- Liaise with Branch Nurses to support the assessments, training, and competencies of Complex Packages.
- Provide excellent customer service levels to internal and external users of the business.
- Ability to liaise with a variety of healthcare professionals, social workers, and case managers.
- Ensure compliance with all office systems and procedures.
- Take ownership of area and work in collaboration with the other care planners to ensure care is covered.
- Communicate with our frontline colleagues regarding changes relating to client’s needs.
- Maintaining great relationships with existing clients and colleagues.
- Identify new business opportunities to support growth with the Branch Manager.
- Work in cooperation with members of multi-disciplinary health teams so as to maximise opportunities for clients' care needs.
- Ensure the effective placement of frontline colleagues to meet client needs.
- Prepare ad hoc reports as and when required.
- The role is branch based but may require some travel to other branches/sites to meet the needs of the business.
General Responsibilities
- Support with the day-to-day responsibilities of the team when required.
- Be confident in using initiative when lone working.
- Be a champion for internal customer service.
- Do any other reasonable things your manager needs you to do.
Skills and qualifications we’re looking for
- Confident in promoting the branch.
- Self-motivated.
- Computer literate.
- A passion for managing and driving excellence.
- Excellent organisational skills.
- Understands target setting and performance.
- The role requires a pro-active response to building key relationships.
- An eye for detail is essential as is knowledge of current market conditions and trends.
- Ability to manage change.
- A commitment to equal opportunities and diversity.
- Symmetry between personal and organisational values.
- Demonstrates the behaviours associated with Prestige Nursing & Care values.
What we offer
- Competitive salary.
- 28 days annual leave (including bank holidays) increasing every year by 1 to the maximum of 33 days over 5 years’ service.
- An additional paid day off for your birthday.
- Family friendly policies designed to offer you more support, flexibility, and additional time off when you most need it.
- Reward and recognition programmes to acknowledge value, loyalty and going the extra mile.
- Annual leave purchase (ALP) scheme to provide more time off during the year.
- Cycle Benefit Scheme to support healthier more sustainable travel choices.
- Blue Light Card & Health Service Discounts to help save money on your spending.
- Wellbeing support via the Employee Assistance Programme (EAP) confidential phone line and online support and resources available to you and your loved ones 24/7.
- Career development and training to help you achieve your potential.
In line with CQC & Care Inspectorate regulations, we require and will undertake enhanced DBS/PVG, right to work, reference and employment history checks in line with Government guidelines for this role and safer recruitment best practice. You may be asked to provide your employment details through HMRC. Whilst we endeavour to keep the recruitment process as short as possible, due to the nature of these important checks there may be extension to timelines. As a private provider of home care in the UK, Prestige Nursing & Care is not affiliated to the NHS, as such we are unable to sponsor or take over sponsorship of any employment visa at this time. All our clients are equally entitled to have their needs met in a safe, fair and balanced way. Prestige Nursing & Care colleagues are responsible for promoting equal opportunities for all and for challenging any behaviour or practice which discriminates against any client or colleague on the grounds of race, religion, disability, age, gender, sexual orientation, identity or any other perceived difference. We reserve the right to close this position early.
Care Planner in Norwich employer: Prestige Nursing
Contact Detail:
Prestige Nursing Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Care Planner in Norwich
✨Tip Number 1
Network like a pro! Reach out to your connections in the care industry, attend local events, and join online forums. The more people you know, the better your chances of hearing about job openings before they even hit the market.
✨Tip Number 2
Be proactive! Don’t just wait for job postings to appear. Research companies like Prestige Nursing & Care and reach out directly. A friendly email or call can make a huge difference and show your enthusiasm for the role.
✨Tip Number 3
Prepare for interviews by practising common questions and scenarios related to care planning. Think about how you would handle specific situations and be ready to share your experiences. Confidence is key!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining our team at Prestige Nursing & Care. Let’s get you that dream job!
We think you need these skills to ace Care Planner in Norwich
Some tips for your application 🫡
Show Your Passion for Care: When writing your application, let your passion for care shine through! We want to see how much you care about making a difference in people's lives, so share any relevant experiences or motivations that drive you.
Tailor Your Application: Make sure to tailor your application to the Care Planner role. Highlight your organisational skills and ability to manage relationships with healthcare professionals, as these are key aspects of the job we’re looking for.
Be Clear and Concise: Keep your application clear and to the point. Use straightforward language and avoid jargon. We appreciate a well-structured application that makes it easy for us to see your qualifications and fit for the role.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about what we do at Prestige Nursing & Care.
How to prepare for a job interview at Prestige Nursing
✨Know Your Care Basics
Make sure you brush up on the fundamentals of care planning and home care services. Understand the key responsibilities of a Care Planner at Prestige Nursing & Care, like liaising with healthcare professionals and ensuring client visits are covered. This knowledge will help you answer questions confidently and show your genuine interest in the role.
✨Showcase Your Organisational Skills
As a Care Planner, excellent organisational skills are crucial. Prepare examples from your past experiences where you've successfully managed multiple tasks or projects. Be ready to discuss how you prioritise tasks and ensure compliance with office systems, as this will demonstrate your ability to handle the demands of the job.
✨Emphasise Relationship Building
Highlight your ability to build and maintain relationships with clients and colleagues. Think of specific instances where you've worked collaboratively with others, especially in a healthcare setting. This will show that you understand the importance of teamwork and communication in providing high-quality care.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills and ability to manage change. Practice responding to hypothetical situations related to client needs or team dynamics. This preparation will help you think on your feet and demonstrate your proactive approach to challenges in the care sector.