Field Care Manager in Norfolk

Location – Norwich – Office Based

Hours – Full Time Mon‑Fri -plus on call duties

Salary – £25,625 per annum

At Prestige Nursing, supporting the Registered Branch Manager to ensure that all business targets, including business growth, are met with full compliance in line with quality and legislative standards. This position requires a dynamic and independent care professional with solid quality and standards experience and a flexible, can‑do attitude.

Main Responsibilities

• To ensure the safe delivery of care at the registered location, including the development and implementation of accurate care plans and risk assessments for all clients, ensuring they are kept up to date.
• Ensure and maintain accurate and up to date records for clients and colleagues, in line with GDPR and data protection requirements.
• Lead, motivate and manage a team of Professional Carers and Field Care Supervisors, fostering a positive and collaborative work environment and ensuring the safe delivery of client‑centred, high quality care services.
• Meet Professional Carers formally on a one‑to‑one basis for the purposes of direct supervision at least quarterly and keep written records on the content and outcome of each meeting.
• With the consent of a service user, at least one of these meetings should incorporate direct observation of the care worker providing care to the service user with whom they regularly work.
• Meet Professional Carers annually to conduct an overall appraisal of their standard of performance, identifying training and development needs and keeping written records of the content and outcome of each appraisal.
• Facilitate at least quarterly team meetings for Professional Carers and prepare an agenda and maintain minutes from the meetings.
• Assist the Care Planner and Registered Branch Manager with the delivery of Professional Carers development and training programme to ensure members are able to fulfil and meet the changing needs of clients and service users.
• Assist the Care Planner and Registered Branch Manager with recruitment to build capacity and ensure contingency within the service.
• Utilise branch data to identify trends and themes, monitor performance and cascade learning where appropriate.
• Ensure that service delivery is people‑centred, accessible, flexible and reliable and undertake on‑call duties on a rota basis.
• Undertake comprehensive assessments, considering physical, spiritual, emotional and social aspects completed for all clients and adapt care plans to meet evolving needs.
• Ensure care is delivered in line with the Mental Capacity Act (2005) in England and, where there are concerns regarding a client’s capacity, undertake an MCA assessment and document it by the branch.
• Where the branch has assessed that a client lacks capacity, ensure that any decisions relating to the care delivery follow the best‑interest process, are the least restrictive and are documented.
• Ensure the safe completion of MAR charts and the safe administration of medication to clients, in line with policy.
• Ensure strict adherence to all policies and procedures.
• Maintain an effective system in consultation with the Care Planner and Registered Branch Manager for quality assurance management based on the outcomes for clients, wherein standards and indicators to be achieved are clearly defined and monitored on a continuous basis, ensuring that all service users and their carers are consulted about the care service, including: Regular quality telephone monitoring and regular spot checks on Professional Carers.
• Attend and contribute to client reviews, including in‑house and external meetings, i.e. social services reviews.
• Build strong relationships with clients and their families, actively involving them in the care planning process and addressing any concerns or preferences.
• Establish effective communication channels with clients, their representatives, external healthcare providers, social services and community organisations to enhance overall care coordination.
• Act appropriately in emergency situations, reporting incidents whilst respecting client sensitivity, privacy and confidentiality and respond to crisis situations effectively by summoning appropriate assistance e.g. GP/District Nurse/Emergency Services.
• Ensure the health, safety and welfare of clients, self and other colleagues in line with Health support branch colleagues to identify lessons learnt and drive continuous improvement.
• In the absence of the Registered Branch Manager, ensure all allegations of abuse are acted upon appropriately and reported to the local authority and where required the regulator (CQC /CI Scotland).
• Act as an ambassador for Prestige Nursing focusing on end results, not duties or activities.
• Maintain and improve the quality and care within the branch, evidenced through the internal quality assurance framework.
• Develop outcomes through evidenced improvements, which are visible through internal audits and external inspections.
• Successful conversion of new enquiries for packages of care.

Person Specification

Essential Relevant qualification in health and social care (e.g., QCF Level 3 or 4 in Health)