Complex Care Nurse in Norfolk

Location – Norwich

Hours – Zero-hour contract – Hours to meet the needs of the business

Salary – £22 per hour

Office Based

The Complex Care Nurse is an office‑based role that is an integral part of the excellent care delivery. Responsibilities include:

• Evaluate care provision, risk assess and support/train unregistered carers.
• Overall responsibility for a group of clients including a specialist caseload, with the ability to lead the team in areas related to complex care provision.
• Develop and maintain skills required to risk assess referrals and lead in planning client‑focused complex care packages.
• Provide specific branches with professional advice, direction and support relating to the allocation and suitability of non‑registered members to provide safe care to clients.
• Provide direct care and support to clients in exceptional circumstances when required to support continuity of care.
• Provide safeguarding expertise and advice for branches; promptly raise concerns and work with relevant agencies as required.
• Ensure that both verbal and written client reports meet the NMC standards and policies regarding record keeping and confidentiality.
• Ensure that national and local safeguarding requirements and standards (e.g. NICE guidelines, RCN recommendations) are adhered to.
• Escalate concerns and/or unresolved issues to line manager.
• Use technology to improve communication, collaboration and delivery of care.
• Identify and support the development of new business streams.
• Adhere to the NMC’s and RCN’s professional guidance at all times and demonstrate the skills, knowledge attributes to enable working within your professional scope.

Education and Training:

• Deliver classroom training to develop the knowledge and skills of professional carers in routine care delivery, long‑term conditions, specific disabilities and complex healthcare tasks.
• Provide competency assessments and maintain competencies for professional carers providing delegated healthcare tasks (e.g. PEG feeding, use of buccal midazolam).
• Support the ongoing development of professional carers by highlighting examples of good practice and responding to areas where improvements are required.
• Contribute to creating a learning environment which ensures carers develop and maintain the knowledge and skills required to provide safe high‑quality care.
• Develop and maintain clinical competency frameworks in line with best practice recommendations.
• Work in line with the most up‑to‑date knowledge and skills, as well as educational resources, to deliver clinical training to staff members; where any deficit exists, put in place remedial actions and escalate concerns to the regional clinical lead and head of clinical services.

Leadership and Management:

• Work in partnership, maintain good relationships and communicate effectively with all branch staff members.
• Collaborate with other agencies to ensure a seamless delivery of care to families.
• Maintain professional registration and ensure continuous professional development identified through appraisal/clinical supervisions.
• Adapt and multitask to manage competing priorities and workloads safely and with quality.
• Ensure that ‘best practices’ are continuously maintained in delivering client care.
• Develop audit skills and contribute to auditing of complex care clients; ensure audit results lead to appropriate action by all branch staff and members to improve care.
• Contribute to the evaluation of changes introduced to clinical care.
• Report, record and escalate clinical incidents, adverse events and complaints in a timely manner.
• Investigate and respond to adverse events/complaints; ensure actions are implemented, lessons learned are shared and improvements to practice and services are implemented.
• Promote compliance with Prestige Nursing.