At a Glance
- Tasks: Lead a dedicated team to ensure top-notch care services and compliance.
- Company: Join Prestige Nursing & Care, a trusted name in the care industry for 80 years.
- Benefits: Enjoy a competitive salary, generous leave, and wellness support.
- Other info: Flexible working culture with opportunities for personal and professional growth.
- Why this job: Make a real difference in people's lives while growing your career.
- Qualifications: Experience in care management and a passion for quality service.
The predicted salary is between 35000 - 40000 £ per year.
- Title: CQC Registered Manager
- Time: 9-5pm
Are you an ambitious, quality-driven care leader looking to drive real operational excellence within a growing, specialist home care provider? Find out more……
We want to make life better for more people.
If you are as passionate about quality as we are and you want a role where your skills will make a real difference, this is a great opportunity.
You can help us to grow and develop in an exciting business that puts people front and centre of everything we do.
Prestige Nursing & Care Gateshead is entering an exciting strategic phase focused on Conscious, Sustainable Growth.
Our aim is to lead the care industry across Gateshead by providing the absolute gold standard of personalised, private domiciliary, live-in, and complex care services.
As our Registered Branch Manager, you will hold CQC Registration and be the operational heartbeat of our office.
You will lead, support, and develop a dedicated staff team to ensure our day-to-day delivery remains flawlessly compliant, our care compliance frameworks are meticulously executed, and our carer capacity scales hand-in-hand with our growing private client base.
We offer a supportive working environment with lots of potential for learning and development and a friendly, agile and flexible working culture.
Core Performance Areas
The role of Branch Manager is always to promote Prestige Nursing & Care Nursing & Care as well as ensuring that all business targets are met with full compliance in line with quality and legislative standards.
- Compliance & Governance
Leadership: Maintain Registered Manager status with the CQC.
Oversee full branch compliance with CQC, ISO, and legislative standards, ensuring all care records, risk assessments, and MAR charts are always audit-ready.
- Commercial & Revenue
Growth: Drive sustainable branch revenue growth and meet core business KPIs.
Proactively respond to and build key internal and external relationships, presenting professionally to prospective new clients to secure premium new packages.
- Workforce Capacity & Culture
Management: Lead, develop, and inspire your office and field-based teams.
Collaborate closely on recruitment pipelines to optimise workforce capacity, drive carer retention, and ensure robust, compliant onboarding and training systems are maintained.
- Operational Control & Efficiency: Manage the daily operations to ensure a highly responsive, cost-effective, and safe service delivery.
Monitor branch KPIs and performance against weekly/monthly targets, including accurate oversight of rostering and digital timesheet management.
- Relationship & Account
Management: Nurture excellent, long‑term relationships of trust with private clients, families, and key professional multi‑disciplinary stakeholders (such as Case Managers and Local Authorities).
Present professionally to prospective new clients to represent the brand’s premium capabilities.
- Quality Assurance & Resolution: Promptly and professionally manage any branch‑level complaints or feedback, using them as a mechanism to drive continuous quality improvement across the territory.
Key Responsibilities & Tasks
The role of Branch Manager is always to promote Prestige Nursing & Care as well as ensuring that all business targets are met with full compliance in line with quality and legislative standards.
Your daily responsibilities include
- Achieving full branch compliance
- Branch revenue growth
- Business KPI’s met
- Be CQC registered for the branch by maintaining Registered Manager status
- Manage the daily operation within the branch to ensure a cost effective and efficient service delivery
- To assess branch performance against weekly and monthly targets
- Ensure compliance with ISO and all legislative requirements
- Maintain accurate records
- Manage all branch level complaints
- Manage a team of Field Care Supervisors
- Provide reports to Senior Management as and when required
- Identify training and development needs for all branch staff
- Presenting to prospective new clients
- Maintaining great relationships with existing clients
- Key account management
- Advising on pay rate changes
- Ensure the effective placement of staff to meet client needs
- Manage the accurate processing of weekly timesheets via our Rostering system
- On call duties as arranged locally
- Occasionally support with the day‑to‑day responsibilities of the team when required
- Be a champion for internal customer service Do any other reasonable things your manager needs you to do
The role requires a proactive response to building key internal and external relationships.
An eye for detail is essential as is knowledge of current care sector conditions and trends.
To be a successful as Registered Branch Manager, you will have
- Confidence in promoting the branch
- A self‑motivated attitude
- A passion for managing and driving excellence
- Excellent organisational skills
- Excellent leadership qualities
- A commitment to equal opportunities and diversity
- Symmetry between personal and organisational values
- Demonstrates the behaviours associated with Prestige Nursing & Care Nursing & Care values
What we offer
- Competitive salary.
- 28 days annual leave (including bank holidays) increasing every year by 1 to the maximum of 33 days over 5 years’ service.
- An additional paid day off for your birthday.
- Family friendly policies designed to offer you more support, flexibility, and additional time off when you most need it.
- Reward and recognition programmes to acknowledge value, loyalty and going the extra mile.
- Annual leave purchase (ALP) scheme to provide more time off during the year.
- Cycle Benefit Scheme to support healthier more sustainable travel choices.
- Blue Light Card & Health Service Discounts to help save money on your spending.
- Wellbeing support via the Employee Assistance Programme (EAP) confidential phone line and online support and resources available to you and your loved ones 24/7.
- Career development and training to help you achieve your potential.
About your employer
You will be working with Prestige Nursing & Care Nursing & Care, an established and growing brand, currently celebrating its 80th year.
Prestige Nursing & Care Nursing & Care follows safer recruitment best practice for all appointments, and in line with CQC regulations, we require and will undertake enhanced DBS, right to work, reference and employment history checks.
Whilst we endeavour to keep the recruitment process as short as possible, due to the nature of these important checks there may be extension to timelines.
All our clients are equally entitled to have their needs met in a safe, fair and balanced way.
Prestige Nursing & Care Nursing & Care colleagues are responsible for promoting equal opportunities for all and for challenging any behaviour or practice which discriminates against any client or colleague on the grounds of race, religion, disability, age, gender, sexual orientation, identity, or any other perceived difference.
We reserve the right to close this position early.
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CQC Registered Manager in Gateshead employer: Prestige-Nursing-
Prestige Nursing & Care Blackpool is an exceptional employer, offering a supportive work environment where you can make a meaningful impact in the lives of those with mental health challenges. With access to extensive free training programs and flexible working hours, employees are encouraged to grow professionally while enjoying the benefits of weekly pay and accrued holiday pay. Located in the heart of Blackpool, this role allows you to work close to home, fostering a strong sense of community and connection with your service users.
StudySmarter Expert Advice🤫
We think this is how you could land CQC Registered Manager in Gateshead
✨Tap into Local Healthcare Networks
Getting involved with local healthcare communities is a game-changer for nursing roles. Join nursing associations or attend local events and workshops where you can meet fellow professionals and potential employers. It’s all about building those connections – your next full-time gig could be just a chat away!
✨Showcase Your Skills in Real-Life Settings
Consider volunteering at clinics or hospitals if you can squeeze in some time. Not only does this help you gain practical experience, but it also shows your commitment to patient care. Plus, it’s a fantastic way to network and potentially land a full-time role at a facility you enjoy!
✨Use LinkedIn like a Pro
Make your LinkedIn profile pop by highlighting your nursing skills prominently. Share articles, insights, or case studies that demonstrate your knowledge in patient care. Engaging with content in nursing forums can also put you on the radar of recruiters looking for full-time talent like you!
✨Direct Applications are Key!
When you spot a role that excites you, don't hold back – apply directly through our website! Tailor your application to show off how your specific experiences align with the needs at Prestige-Nursing- for the CQC Registered Manager role. Companies appreciate candidates who take initiative and show genuine interest!
We think you need these skills to ace CQC Registered Manager in Gateshead
Some tips for your application 🫡
Show Off Your Qualifications:When applying for a full-time nursing role with Prestige-Nursing-, it's crucial to highlight your nursing qualifications. Make sure to include any relevant certifications, such as your NMC registration and any specialisations. List them front and centre on your CV so we can see your expertise at a glance!
Craft a Compassionate Cover Letter:Your cover letter is the perfect place to express your passion for patient care. Talk about your experiences, how you handle challenging situations, and your approach to teamwork. This gives us insight not just into your skills but also into your caring nature, which is essential in nursing.
Emphasise Soft Skills:In nursing, technical skills are important, but we're also keen on soft skills. Make sure to highlight your communication abilities, empathy, and problem-solving skills. These attributes are often just as critical in delivering exceptional patient care and will help differentiate you from other candidates.
Tailor Your Experience to Patient Care:When detailing your experience, be specific about your direct patient care roles. Focus on the impact you’ve made on your patients’ lives—mention specific tasks, challenges you've overcame, or improvements you’ve contributed to. This helps us visualise you in action at Prestige-Nursing-, and how you can make a difference!
How to prepare for a job interview at Prestige-Nursing-
✨Brush Up on Clinical Scenarios
In nursing, you might face questions around patient scenarios, so sharpen your clinical judgment skills. Think through common cases—like managing a patient with specific needs or handling emergencies—and be ready to articulate your approach confidently.
✨Showcase Your Soft Skills
Beyond technical skills, nursing is all about communication and empathy. Prepare to share examples from your experiences that highlight your ability to connect with patients and work effectively in a team, as this is crucial for a full-time role at Prestige-Nursing-.
✨Familiarise Yourself with Healthcare Regulations
Make sure you're up to speed with the latest healthcare regulations and policies relevant to your role. This knowledge not only shows your commitment to patient safety but also signals that you're proactive and engaged—qualities that full-time employers like Prestige-Nursing- appreciate.
✨Ask AboutCareer Development Opportunities
Since this is a full-time position, show your ambition by asking how Prestige-Nursing- supports growth and development. Inquire about ongoing training, mentorship programmes, or opportunities to specialise in particular areas, as this illustrates your long-term interest in nursing.
