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- Tasks: Support our Eastbourne branch by taking calls and managing staff bookings.
- Company: Join Prestige Nursing & Care, a leader in personalised home care for over 80 years.
- Benefits: Earn £23 per evening, enjoy 28 days annual leave, and receive birthday leave.
- Why this job: Make a difference in people's lives while gaining valuable experience in healthcare.
- Qualifications: Good communication skills and a proactive attitude are essential.
- Other info: Flexible hours with opportunities for career development and wellbeing support.
The predicted salary is between 13 - 16 £ per hour.
Type of Role: 3 month Fixed Term contract
Location: Remote – Supporting Eastbourne Branch
Salary: £23.00 per evening (17:00-09:00) £260.00 for a full weekend (Fri 17:00 – Mon 09:00)
Hours: ‘0-Hour contract. Evening & Weekend work – minimum of 2 evenings per week and 2 weekends per month but could increase to meet the needs of the business.
Prestige Nursing & Care has provided home care for more than 80 years. Our aim is to lead the care industry by providing high quality, personalised and specialist home care services to our clients and our communities.
The role of On Call Assistant is to promote Prestige Nursing & Care, ensuring full compliance with quality, regulatory and legislative standards. The role requires a proactive response to building key internal and external relationships. An eye for detail is essential as is knowledge of current social care sector conditions and trends.
The main duties of the role will include:
- Taking calls out of hours and prioritising client/member requests
- Check availability of staff when shifts are requested and ensure a suitable match
- Contact our member to book in shifts
- Ensure members have full and accurate information about our client
- Record the booking on our booking system, prior to the shift commencing
- To replace members in the event of short notice absence
- Maintain a written log of all calls
- If a new client enquiry is made out of hours, to check with the branch manager before placing staff
- Familiarise yourself with the client details i.e., location, transport links, type of establishment or individuals’ circumstances
- Build rapport with members
- First line contact for complaints and to discuss/refer to Branch Manager at the earliest opportunity
- To understand the policies and requirements regarding Safeguarding issues, so they are dealt with swiftly and appropriately
- To attend occasional meetings, as required in branch with branch team
- To always represent Prestige Nursing & Care in a professional and helpful manner
Key skills and attributes that we are looking for:
- Good telephone manner and communication skills
- Committed to providing a high-quality service to Branch and Clients
- Always keeping rosters up to date
- Protecting the confidentiality of client and member information
- Being supportive to members
- Managing members so they always check in and out and keep you updated of any changes
- Good knowledge/or experience of healthcare/homecare services and of the local area
- Computer literate in Microsoft Word and Outlook
- Ability to work on own initiative
- Ability to prioritise tasks
- Calm under pressure and ability to solve problems
- Professional, friendly, and willing disposition
Your benefits will include: (Based on a full time position)
- Competitive salary
- 28 days annual leave (including bank holidays) increasing every year by 1 to the maximum of 33 days over 5 years’ service
- An additional paid day off for your birthday
- Family friendly policies designed to offer you more support, flexibility, and additional time off when you most need it
- Reward and recognition programmes to acknowledge value, loyalty and going the extra mile
- Annual leave purchase (ALP) scheme to provide more time off during the year
- Cycle benefit scheme to support healthier more sustainable travel choices
- Blue Light Card & Health Service Discounts to help save money on your spending
- Wellbeing support via the Employee Assistance Programme (EAP) confidential phone line and online support and resources available to you and your loved ones 24/7
- Career development and training to help you achieve your potential
In line with CQC & Care Inspectorate regulations, we require and will undertake enhanced DBS/PVG, right to work, reference and employment history checks in line with Government guidelines for this role and safer recruitment best practice.
As a private provider of home care in the UK, Prestige Nursing & Care is not affiliated to the NHS, as such we are unable to sponsor or take over sponsorship of any employment visa at this time. All our clients are equally entitled to have their needs met in a safe, fair and balanced way. Prestige Nursing & Care colleagues are responsible for promoting equal opportunities for all and for challenging any behaviour or practice which discriminates against any client or colleague on the grounds of race, religion, disability, age, gender, sexual orientation, identity or any other perceived difference.
We reserve the right to close this position early.
On Call Assistant in Eastbourne employer: Prestige Nursing
Contact Detail:
Prestige Nursing Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land On Call Assistant in Eastbourne
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Prestige Nursing & Care. Understand their values and what they stand for in the home care industry. This will help you tailor your responses and show that you're genuinely interested.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. Focus on how your skills match the role of On Call Assistant, especially your communication skills and ability to handle pressure.
✨Tip Number 3
Be ready to showcase your problem-solving skills. Think of examples from your past experiences where you had to think on your feet or manage a tricky situation. This is key for the On Call Assistant role!
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a nice touch and keeps you fresh in their minds. And remember, apply through our website for the best chance!
We think you need these skills to ace On Call Assistant in Eastbourne
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight how your skills and experiences align with the On Call Assistant role. We want to see how you can bring value to our team at Prestige Nursing & Care!
Show Off Your Communication Skills: Since this role involves a lot of phone interaction, it’s crucial to demonstrate your excellent communication skills in your written application. Use clear and concise language to show us you can convey information effectively.
Highlight Relevant Experience: If you've got experience in healthcare or home care services, make sure to mention it! We love seeing candidates who understand the industry and can hit the ground running.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at Prestige Nursing
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the On Call Assistant role. Familiarise yourself with the key responsibilities and skills mentioned in the job description. This will help you demonstrate your knowledge and show that you're genuinely interested in the position.
✨Showcase Your Communication Skills
Since this role requires a good telephone manner and strong communication skills, practice articulating your thoughts clearly. You might even want to do a mock interview with a friend or family member to get comfortable speaking about your experiences and how they relate to the job.
✨Prepare for Scenario Questions
Expect questions that assess your problem-solving abilities and how you handle pressure. Think of examples from your past experiences where you've successfully managed difficult situations, especially in a healthcare or homecare context. This will help you illustrate your capability to stay calm and effective under pressure.
✨Demonstrate Your Commitment to Quality Care
Prestige Nursing & Care values high-quality service, so be ready to discuss your dedication to providing excellent care. Share any relevant experiences that highlight your commitment to client satisfaction and how you ensure compliance with quality standards in your previous roles.
