Registered Branch Manager in Livingston

Job title: Registered Branch Manager

Location: Livingston, Scotland
Salary: Up to £42,000 per annum, depending on experience
Hours: 40 hours per week, Monday to Friday, 9:00am-5:00pm
Additional: Participation in an agreed on-call rota

At Prestige Nursing & Care we pride ourselves on our ability to provide specialist Homecare Services for individuals of all ages living within their own homes. We are committed to ensuring each individual receives a person centred, professional service through our local teams of professional carers and registered nurses.

Prestige Nursing & Care has provided home care for nearly 80 years, and we have 30 local offices in England and Scotland. Our aim is to lead the care industry by providing high quality, personalised and specialist services to our clients.

We want to make life better for more people. If you are as passionate about quality as we are and you want a role where your skills will make a real difference, this is a great opportunity. You can help us to grow and develop in an exciting business that puts people front and centre of everything we do.

We offer a supportive working environment with lots of potential for learning and development and a friendly, agile and flexible working culture.

The Registered Branch Manager will manage a registered domiciliary care service at the specified location. They will play a pivotal and key role in managing and optimising the delivery of high-quality care, compliance with internal policy and procedure and regulatory requirements and overall operational excellence.

The Registered Branch Manager will foster a person-centred approach, promoting dignity, respect, and care; as well as ensuring that all business targets, including business growth, are met with full compliance in line with quality and legislative standards.

This position requires a high level of understanding of the Homecare and Complex care market within the Scottish adult and children’s social care landscape.

Main Responsibilities:

• Achieve and maintain Care Inspectorate Scotland Registered Manager registration for the branch location.
• Overall responsibility and accountability for the safe delivery of care at the registered location, including the development and implementation of accurate care plans and risk assessments for all clients, ensuring they are kept up to date.
• Effectively manage day-to-day operations within the branch, including branch resources, care provision and performance management to optimise operational delivery.
• Ensure and maintain accurate and up-to-date records for clients and colleagues in line with GDPR and data protection requirements.
• Directly line manage and supervise branch team colleagues, including registered nurses.
• Lead, motivate and manage a team of care professionals, fostering a positive and collaborative work environment and ensuring the safe delivery of client-centred, high-quality care services.
• Utilise branch data to identify trends and themes, monitor performance and cascade learning where appropriate.
• Oversee the coordination of professional carers’ shift allocations and ensure hours worked are in line with the Working Time Regulations 1998.
• Ensure that service delivery is person-centred, accessible, flexible and reliable, ensuring the office is appropriately resourced during working hours and that an effective out-of-hours on-call service is maintained. Undertake on-call duties on a rota basis.
• Conduct regular supervision, training and performance evaluations to enhance colleague competencies and ensure the highest standards of care.
• Ensure comprehensive assessments, considering physical, spiritual, emotional and social aspects, are completed for all clients and care plans are adapted to address evolving needs.
• Where required, ensure the safe completion of Medication Administration Records (MAR charts) and the safe administration of medication to clients in line with policy and professional standards.
• Ensure care is delivered in accordance with relevant Scottish legislation, including the Adults with Incapacity (Scotland) Act 2000, and where there are concerns regarding a client’s capacity, appropriate assessments are undertaken, documented and reviewed.
• Where a client is assessed as lacking capacity, ensure that decisions relating to care delivery are made in accordance with legal requirements, adhere to the principles of least restriction and benefit to the individual, and are appropriately documented.
• Ensure strict adherence to all company policies, procedures and regulatory requirements.
• Conduct regular audits and quality assurance assessments to maintain and continuously improve service quality.
• Build strong relationships with clients and their families, actively involving them in the care planning process and responding appropriately to concerns, feedback and preferences.
• Establish effective communication channels with clients, their representatives, external healthcare professionals, local authorities and community organisations to enhance care coordination and outcomes.
• Ensure all allegations or concerns regarding abuse, neglect or harm are acted upon appropriately and reported to the relevant local authority safeguarding teams and, where required, the Care Inspectorate Scotland.
• Act appropriately in emergency situations, reporting incidents whilst respecting client sensitivity, privacy and confidentiality, and respond effectively to crisis situations by summoning appropriate assistance, such as the client’s GP, community nursing teams, NHS services or emergency services.
• Ensure the health, safety and welfare of clients, yourself and colleagues, in accordance with relevant health and safety legislation and organisational policies.
• Promote a healthy and safe working environment, reporting, investigating and addressing any health and safety concerns promptly.
• Ensure incident management, adult protection, safeguarding and complaints processes are adhered to and managed appropriately, supporting branch colleagues to identify lessons learned and drive continuous improvement.
• Monitor and control costs, ensuring financial sustainability without compromising the quality, safety or effectiveness of care delivery.
• Oversee and approve payroll processing for professional carers, ensuring pay rate changes are communicated accurately and implemented in a timely manner.
• Ensure the growth and development of the service by increasing delivered care hours and maximising referral, networking and marketing opportunities.
• Identify recruitment needs and ensure the service is appropriately resourced to meet current demand and support sustainable growth.
• Ensure all colleagues are recruited in line with the Recruitment Procedure and safer recruitment requirements.
• Participate in relevant Scottish health and social care networks, professional forums and partnership groups to remain informed of sector developments and promote collaborative working.
• Stay informed about developments in health and social care legislation, regulations, guidance and best practice in Scotland, implementing any required changes to policies and working practices.
• Act as an ambassador for Prestige Nursing & Care, promoting the organisation positively and professionally at all times.
• Support the organisation’s Environmental, Social and Governance (ESG) strategy by promoting sustainable working practices, including recycling, reducing energy consumption and improving operational efficiency.
• Carry out any other reasonable duties commensurate with the role and responsibilities of a Registered Manager.

Accountabilities:

• Maintain and improve the quality and care within the branch, evidenced through the internal quality assurance
• framework.
• Develop outcomes through evidenced improvements, which are visible through internal audits and external
• inspections.
• Development of successful team within the branch team.
• Successful conversion of new enquiries for packages of care.
• Sustainable revenue growth in line with branch budgets.

Person Specification:

Essential:

• Registered Manager with the Care Inspectorate, or eligible to register as a Registered Manager for a Care at Home Service in Scotland.
• Hold, or be willing to work towards, a management qualification that meets Scottish Social Services Council (SSSC) registration requirements, such as:
• SVQ Level 4 in Social Services and Healthcare at SCQF Level 9 (or equivalent)
• PDA Leadership and Management in Care Services at SCQF Level 9
• Other qualifications recognised by the SSSC for registration as a manager of a Care at Home Service
• Proven experience in a management role within domiciliary/home care services, with a track record of delivering high-quality, person-centred care.
• Experience of coordinating audits, inspections, service reviews and quality improvement plans.
• Strong influencing, negotiation and stakeholder management skills.
• Proven track record of leading, empowering, supporting and motivating teams to achieve high performance.
• Sound understanding of Scottish social care regulatory frameworks, Care Inspectorate requirements and SSSC Codes of Practice.
• Strong understanding and knowledge of legislation, regulations and guidance relevant to health and social care services in Scotland, including but not limited to:
• Public Services Reform (Scotland) Act 2010
• Regulation of Care (Scotland) Act 2001
• Adults with Incapacity (Scotland) Act 2000
• Adult Support and Protection (Scotland) Act 2007
• Health and Safety at Work etc. Act 1974
• Management of Health and Safety at Work Regulations 1999
• Fire (Scotland) Act 2005
• Fire Safety (Scotland) Regulations 2006
• Equality Act 2010
• Human Rights Act 1998
• Data Protection Act 2018 and UK GDPR

• Familiarity with health and safety requirements, risk management principles, medication management processes and quality assurance systems.
• Excellent communication and customer service skills, with the ability to build positive relationships with clients, families, colleagues and external professionals.
• Ability to organise and prioritise workload effectively, meeting deadlines and responding flexibly to changing service demands.
• Adaptable and resilient, with the ability to manage competing priorities in a fast-paced environment.
• Exceptional leadership, communication and interpersonal skills.
• Demonstrable commitment to equality, diversity, inclusion and person-centred practice.
• Proven ability to take initiative, work autonomously and make sound decisions within professional and organisational boundaries.
• Experience of leading service improvement initiatives and managing organisational change effectively.
• High level of accuracy and attention to detail, with the ability to manage sensitive and confidential information appropriately.
• Strong analytical skills, with the ability to interpret performance, quality and financial data and implement improvements.
• Ability to think strategically while maintaining operational oversight of service delivery.
• Experience of budget management and financial oversight, including interpretation of profit and loss accounts and other financial reporting information.
• Competent in the use of Microsoft 365 applications and electronic care management systems.
• Full UK driving licence and access to a vehicle for business use.
• Satisfactory membership of the Protecting Vulnerable Groups (PVG) Scheme.

Desirable:

• Previous experience as a Registered Manager of a Care at Home Service in Scotland.
• Experience of managing Care Inspectorate inspections and implementing improvement actions.
• Registered with, or eligible for registration with, the Scottish Social Services Council (SSSC).
• Knowledge of Self-directed Support (Scotland) Act 2013 and commissioning arrangements within Scottish local authorities and Health and Social Care Partnerships (HSCPs).

What We Offer:

• Up to £42,000 per annum, depending on experience.
• 40 hours per week, Monday to Friday, 9:00am-5:00pm.
• 28 days’ annual leave, including public holidays, increasing annually up to 33 days after five years’ service.
• Family-friendly policies.
• Reward and recognition programmes.
• Blue Light Card and Health Service Discounts.
• Employee Assistance Programme and wellbeing support.
• Ongoing training and professional development.
• Support from the local Franchise Director and leadership team.
• Access to the wider Prestige Nursing & Care network, systems and resources.
• The opportunity to play a key leadership role in developing and growing our Livingston care service.

What Success Looks Like:

In this role, you will have the opportunity to make a measurable difference to the lives of clients, families and colleagues across West Lothian and the surrounding areas.

Success will include:

• Consistently high standards of care and positive client outcomes.
• Strong Care Inspectorate performance and regulatory compliance.
• Effective leadership, governance and quality assurance.
• A well-led, engaged and stable workforce.
• Positive relationships with clients, families, Health and Social Care Partnerships (HSCPs), local authorities and healthcare professionals.
• Continuous quality improvement and positive inspection outcomes.
• Efficient, compliant and sustainable branch operations.
• Responsible growth of the Livingston service through the development of new care packages and referral partnerships.

Why Join Prestige Nursing & Care Livingston?

This is an opportunity to take a genuine leadership role within a growing care service while benefiting from the systems, resources and support of an established national care provider.

You will have the opportunity to shape the culture of the Livingston branch, develop a high-performing team, influence the future direction of the service and make a meaningful difference to the lives of clients and their families throughout the local community.

Working closely with the Franchise Director and wider leadership team, you will play a key role in ensuring the service delivers safe, high-quality, person-centred care in line with Care Inspectorate standards and Scottish social care legislation.

We are looking for someone who is values-driven, commercially aware and passionate about delivering outstanding care and support.

If you are an experienced Registered Manager, or an aspiring manager ready for your next challenge, and are looking for the opportunity to lead, develop and grow a high-quality care-at-home service in Scotland, we would be delighted to hear from you.

Safer Recruitment:

At Prestige Nursing & Care, we are committed to safer recruitment practices and the protection of our clients, colleagues and the communities we serve.

All appointments are subject to satisfactory pre-employment checks, which may include:

• Membership of the Protecting Vulnerable Groups (PVG) Scheme.
• Right to work in the UK verification.
• Verification of employment history and qualifications.
• Satisfactory references.
• Registration checks with the Scottish Social Services Council (SSSC), where applicable.
• Any additional checks required in accordance with Care Inspectorate requirements and company policies.

We are committed to equality, diversity and inclusion and welcome applications from candidates from all backgrounds and experiences.

We reserve the right to close this vacancy early should a suitable candidate be identified and appointed.