Care Planner / Administrator in Bromley

Location: Bromley

Salary: £25,000 per annum (Pro - Rata)

Hours: Monday – Friday Part time – onsite working plus on call duties & field work.

People are at the very heart of Prestige Nursing & Care, and we want to make life better for them. Prestige Nursing & Care has provided home care for more than 80 years. Our aim is to lead the care industry by providing high quality, personalised and specialist home care services to our clients and our communities.

Your role at Prestige Nursing & Care:

We are looking for a dynamic Care Planner with solid planning and rostering experience that is matched to a flexible, enthusiastic and can-do attitude to join our Bromley team. You will be assisting and supporting your Branch Manager in ensuring that key business and compliance targets are met. Also supporting with recruitment to aid branch growth. As a leading strategic focus is around sustainable growth, this is an exciting role with plenty of scope to contribute to the success of the business. We offer a supportive working environment with lots of potential for learning and development and a friendly, agile and flexible working culture.

The role of Care Planner is always to promote Prestige Nursing & Care as well as ensuring that the utilisation of nursing and care resources is both maximised and aligned with client requirements within defined quality, compliance and safety standards.

Responsibilities:

• Ensuring that all client visits are covered on a daily basis.
• Organise Quality Visits for the Field Care Supervisors & Field Care Managers.
• Liaise with Branch Nurses to support the assessments, training, and competencies of Complex Packages.
• Provide excellent customer service levels to internal and external users of the business.
• Ability to liaise with a variety of healthcare professionals, social workers, and case managers.
• Ensure compliance with all office systems and procedures.
• Take ownership of area and work in collaboration with the other care planners to ensure care is covered.
• Communicate with our frontline colleagues regarding changes relating to client’s needs.
• Maintaining great relationships with existing clients and colleagues.
• Identify new business opportunities to support growth with the Branch Manager.
• Work in cooperation with members of multi-disciplinary health teams so as to maximise opportunities for clients care needs.
• Ensure the effective placement of frontline colleagues to meet client needs.
• Prepare ad hoc reports as and when required.
• The role is branch based but may require some travel to other branches/sites to meet the needs of the business.

General Responsibilities:

• Support with the day-to-day responsibilities of the team when required.
• Be confident in using initiative when lone working.
• Lead and coordinate the recruitment, selection, and onboarding of care staff for the Liverpool branch.
• Ensure staffing levels support safe and effective care delivery, while maintaining compliance with all relevant regulatory and quality standards.
• Build relationships with the local community and ensuring timely and efficient recruitment and onboarding.
• Be responsible for coordination of training delivery to ensure all new care staff are fully prepared to begin work safely and competently.
• Be a champion for internal customer service.
• Do any other reasonable things your manager needs you to do.

Skills and qualifications we’re looking for:

• Confident in promoting the branch.
• Self-motivated.
• Computer literate.
• A passion for managing and driving excellence.
• Excellent organisational skills.
• Understands target setting and performance.
• The role requires a pro-active response to building key relationships.
• An eye for detail is essential as is knowledge of current market conditions and trends.
• Ability to manage change.
• A commitment to equal opportunities and diversity.
• Symmetry between personal and organisational values.
• Demonstrates the behaviours associated with Prestige Nursing & Care values.

What we offer:

• Competitive salary.
• 28 days annual leave (including bank holidays) increasing every year by 1 to the maximum of 33 days over 5 years’ service.
• An additional paid day off for your birthday.
• Family friendly policies designed to offer you more support, flexibility, and additional time off when you most need it.
• Reward and recognition programmes to acknowledge value, loyalty and going the extra mile.
• Annual leave purchase (ALP) scheme to provide more time off during the year.
• Cycle Benefit Scheme to support healthier more sustainable travel choices.
• Blue Light Card & Health Service Discounts to help save money on your spending.
• Wellbeing support via the Employee Assistance Programme (EAP) confidential phone line and online support and resources available to you and your loved ones 24/7.
• Career development and training to help you achieve your potential.

In line with CQC & Care Inspectorate regulations, we require and will undertake enhanced DBS/PVG, right to work, reference and employment history checks in line with Government guidelines for this role and safer recruitment best practice. You may be asked to provide your employment details through HMRC. Whilst we endeavour to keep the recruitment process as short as possible, due to the nature of these important checks there may be extension to timelines.

As a private provider of home care in the UK, Prestige Nursing & Care is not affiliated to the NHS, as such we are unable to sponsor or take over sponsorship of any employment visa at this time. All our clients are equally entitled to have their needs met in a safe, fair and balanced way. Prestige Nursing & Care colleagues are responsible for promoting equal opportunities for all and for challenging any behaviour or practice which discriminates against any client or colleague on the grounds of race, religion, disability, age, gender, sexual orientation, identity or any other perceived difference.

We reserve the right to close this position early.