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- Tasks: Manage client accounts, handle queries, and book interpreters in a dynamic environment.
- Company: Join a vibrant interpreting department at our Head Office in Newbury.
- Benefits: Enjoy competitive pay, bonuses, health schemes, and generous holiday allowances.
- Why this job: Be part of a supportive team that values communication and problem-solving skills.
- Qualifications: Organised, detail-oriented, and a team player with excellent interpersonal skills required.
- Other info: Must be able to commute or relocate to Newbury and have the Right to Work in the UK.
The predicted salary is between 28800 - 42000 £ per year.
An opportunity has arisen for a focused and ambitious Account Executive/Bookings Account Coordinator to join the busy and energetic Interpreting Department at our Head Office in Newbury.
This is a diverse role that would suit someone who enjoys variety and a challenge. The role involves managing key client accounts, handling daily client queries and booking requests, supporting the recruitment of new interpreters, and managing our existing interpreter pool.
As the standout candidate, you will be a team player with excellent communication skills, committed to providing a high level of customer service to our clients and interpreters. You will enjoy working in a fast-paced environment as part of a busy team, and you will be an excellent problem solver, able to think on your feet.
Key Responsibilities:
Client Account Management
- Building client relationships to ensure client satisfaction and repeat business.
- Identification of potential client dissatisfaction and escalation to Senior Management.
- Handling Supplier queries and dealing with any issues in a timely manner.
- Ensuring processes and procedures are adhered to, including GDPR and information security.
Booking Coordination
- Booking interpreters (via the phone, email, online portal).
- Liaising with linguists and clients.
- Careful selection of interpreters and negotiation of fees.
Interpreter Recruitment
This is not a core part of the role; however, in supporting the Interpreter Recruiter, you are expected to occasionally be involved in:
- Sourcing and assessment of new interpreters, ensuring continued growth of the supplier pool.
- Involvement in strategic and sourcing initiatives for specialist language skills.
- Placing adverts on relevant job boards, vetting applications, and managing responses.
- Maintaining positive relationships with interpreter communities.
Person Specification & Behaviour
- Organised and detail-oriented.
- The ability to prioritise and organise own workload.
- Excellent interpersonal skills, i.e., tact, sensitivity, ability to listen, and to be assertive.
- The ability to work quickly, flexibly, and effectively in response to requests made at short notice.
- A team player with a positive attitude.
- Ability to keep calm under pressure.
- Able to commute or relocate to Newbury RG14 1LA.
- Must have Right to Work in the UK.
What We Offer:
- Competitive salary and performance-based bonuses.
- A supportive and collaborative work environment.
- NHS top-up scheme and Life Insurance.
- ‘Smart Health Scheme’ for all employees from day 1.
- Death in service.
- Cycle to work scheme.
- 22 days holiday up to a maximum of 25 days.
- Quarterly company lunches.
- On-site, in-town parking, free to use at weekends.
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Interpreting Account Executive employer: Prestige Network Ltd
Contact Detail:
Prestige Network Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Interpreting Account Executive
✨Tip Number 1
Familiarise yourself with the interpreting industry and the specific challenges it faces. Understanding the nuances of client relationships and interpreter management will help you stand out during interviews.
✨Tip Number 2
Network with professionals in the interpreting field. Attend relevant events or join online forums to connect with potential colleagues and gain insights into the role, which can give you an edge when discussing your fit for the position.
✨Tip Number 3
Prepare to demonstrate your problem-solving skills in real-time scenarios. Think of examples from your past experiences where you successfully managed client queries or resolved issues quickly, as this is crucial for the fast-paced environment at StudySmarter.
✨Tip Number 4
Showcase your communication skills by engaging with our team on social media or through professional platforms. This not only highlights your interest in the role but also gives you a chance to make a memorable impression before the interview.
We think you need these skills to ace Interpreting Account Executive
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in account management, client relations, and any previous roles that involved problem-solving in a fast-paced environment. Use keywords from the job description to align your skills with what the company is looking for.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention specific examples of how your skills and experiences make you a great fit for managing client accounts and supporting interpreter recruitment.
Highlight Communication Skills: Since excellent communication is key for this role, provide examples in your application that demonstrate your ability to communicate effectively with clients and team members. This could include past experiences where you resolved client issues or coordinated bookings.
Showcase Problem-Solving Abilities: In your application, include instances where you've successfully navigated challenges or handled unexpected situations. This will illustrate your capability to think on your feet, which is essential for the dynamic nature of the role.
How to prepare for a job interview at Prestige Network Ltd
✨Showcase Your Communication Skills
As an Account Executive, excellent communication is key. Be prepared to demonstrate your ability to articulate ideas clearly and listen actively during the interview. Use examples from your past experiences where you successfully managed client relationships or resolved issues.
✨Demonstrate Problem-Solving Abilities
This role requires quick thinking and effective problem-solving. Prepare to discuss specific challenges you've faced in previous roles and how you overcame them. Highlight your ability to stay calm under pressure and think on your feet.
✨Familiarise Yourself with GDPR and Information Security
Understanding GDPR and information security is crucial for this position. Brush up on these topics before the interview and be ready to discuss how you would ensure compliance in your daily tasks, especially when handling sensitive client information.
✨Express Your Team Player Attitude
The company values collaboration, so it's important to convey your ability to work well within a team. Share examples of how you've contributed to team success in the past and your approach to building positive relationships with colleagues and clients alike.
