Medical Secretary in Burnley

Prestige Medical Group is looking to recruit a highly organised and efficient Medical Secretary to assist our healthcare team in delivering patient care and administrative services. In this position, there will be the requirement to deliver a variety of administrative duties. The ideal candidate will have excellent communication skills, attention to detail, and a strong understanding of confidentiality and office processes.

Main duties of the job:

• Liaising with patients, staff and external agencies such as hospitals and community services, ensuring all enquiries and queries are processed efficiently.
• Coordinating medical referrals, reports, correspondence, and other documents as required by the practice.
• Other secretarial/administrative tasks as delegated.

In the role, you will be expected to manage a variety of administrative duties within the practice, ensuring seamless daily operations, supporting the wider clinical team, and engaging with patients. The ideal candidate will have excellent IT and communication skills, attention to detail, and a strong understanding of confidentiality and office procedures.

About us:

The practice is a training practice spread across three sites within Burnley. The team looks after some 16,250 patients across the Burnley locality. There is a large extended clinical team including 6 GP Partners, 3 salaried GPs, 5 advanced nurse practitioners, 3 pharmacists, 4 practice nurses, 3 health care assistants, 3 GPAs along with a broad team of administrative and clerical staff. This is an excellent opportunity for the successful candidate to join a well-established secretarial and administrative team with the opportunity to develop skills and knowledge.

Job responsibilities:

• To provide general secretarial support to the organisation.
• To perform all clerical and administrative duties.
• To provide an efficient audio, copy typing and word processing service for GPs and Health Professionals as required. This includes the typing of letters, reports, patient referrals, minutes, memorandums, etc. in an accurate and quality manner.
• Managing choose & book to make appointments, bookings and admissions as required including e-Referrals.
• To establish and maintain filing and administrative systems so that written or computer information is easily accessible and secure.
• To retrieve medical records and assist the completion of medical/insurance records.
• Respond as required to incoming Private Medical work requests, keeping a record of and liaising with the GP Partners for the timely completion of the work and ensuring payment.
• File patient records and correspondence in patient medical records.
• To receive incoming and initiate outgoing telephone calls to facilitate timely and appropriate communications with others, taking messages and dealing with appropriate queries.
• Utilising Lexicon or some other dictation software as appropriate.
• To assist with the gathering of statistics and information when required.
• To provide cover for members of the secretarial team during periods of sickness and annual leave.
• Any emergent Secretarial Duties as appropriate to the running of the practice.

Person Specification:

• Detailed Knowledge of Microsoft Office.
• Ability to prioritise and organise workload.
• Ability to handle difficult situations in a calm, efficient and professional manner.
• Flexible and appropriate to work.
• Excellent IT skills and proficient in the use of office equipment.
• Comprehension of and ability to maintain confidentiality at all times.
• Excellent organisational skills and attention to detail.
• Strong written and verbal communication skills.
• Ability to manage multiple tasks in a fast-paced environment.
• Professional and compassionate attitude toward patients and staff.
• Medical Secretary experience.
• Understanding medical terminology.

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Depending on experience, Band 4 AFC - Dependent on experience.