Location: Carrickfergus Closing Date: Monday 21 Sep 2026 AbbeyAutoline have and exciting opportunity to join their Customer Accounts Department as a Business Support Advisor. Day to day: As a Business Support Advisor, you will play a vital role in the smooth running of the Customer Accounts department by: Responding to customer enquiries relating to accounts, payments, balances, transactions and other finance-related matters Proactively contacting customers regarding outstanding balances, payment arrangements or other queries as required Carrying out day-today account administration, including the process of reviewing and reconciliation of financial transactions as appropriate Investigating and resolving account discrepancies and queries, liaising with customers, colleagues, insurers and other relevant parties where necessary Supporting the effective management of outstanding debt in accordance with the company's credit control policies and procedures Maintaining accurate and up to date customer and financial records on the Company's systems Providing administration and operational support across the Business Support and Accounts functions as required Working collaboratively with colleagues and other departments to resolve queries and ensure work is completed accurately and within appropriate timescales Identify and escalate issues, discrepancies or more complex queries to the appropriate Team Leader or Manager Contributing to the ongoing improvement of processes & procedures within the department. Why work with us: Hours of work are an average of 36.67 hours per week, based on; Monday to Friday 9am - 5pm, plus 1 in 3 Saturdays 9am - 2pm. Annual leave commences on 31 days (to include customary holidays), with additional annual leave accruing based on length of service. Company Pension Scheme. Life Assurance. Private Medical Insurance. Employee Assistance Programme (EAP). Eyecare Scheme. Employee Insurance Discounts. Continuous Learning and Development. Excellent in-house training with opportunities to gain professional insurance qualifications. We are an equal opportunities employer #NIJOBS To be considered for this role you will be redirected to and must complete the application process on our careers page. To start the process click the Continue to Application below. TPBN1_NI
Business Support Advisor employer: Prestige Holdings Ltd
AbbeyAutoline is an exceptional employer, offering a supportive work culture that prioritises employee growth and development within the dynamic SME insurance sector. With competitive salaries, a monthly bonus structure, and comprehensive benefits including private medical insurance and continuous learning opportunities, employees are empowered to thrive in their roles while enjoying a healthy work-life balance in the vibrant setting of Northern Ireland.
