At a Glance
- Tasks: Be the go-to person for clients, ensuring they have an amazing experience from start to finish.
- Company: Join one of the UK's fastest-growing corporate hospitality businesses with a vibrant culture.
- Benefits: Competitive salary, 25 days annual leave, and access to top live events.
- Other info: Dynamic role with opportunities for growth and a fun office environment.
- Why this job: Make a real impact by ensuring clients enjoy unforgettable experiences at prestigious events.
- Qualifications: Confident communicator; previous experience in client success or hospitality is a bonus.
The predicted salary is between 26000 - 28000 £ per year.
ABOUT PRESTIGE
Prestige Corporate Events is one of the UK's fastest-growing corporate hospitality businesses. Our clients buy premium experiences at Royal Ascot, Cheltenham, the Monaco Grand Prix, Henley and the other fixtures that define the corporate calendar. We have offices in Croydon and Leicester and a sales floor that has doubled in the last six months.
THE ROLE
We are hiring a Junior Client Success Executive to sit at the heart of the post-sale client experience. Every client we sell to needs to be looked after from the moment they say yes through to the moment they walk out of the event and tell someone else about it. That is your remit.
You will be the client's point of contact between contract and event:
- Chasing payments so nothing slips
- Calling clients in the run-up to make sure they are ready and excited
- Following up after the event to capture the reviews that fuel our next wave of growth
WHAT YOU WILL DO
- Collect payments from clients: track outstanding balances, chase professionally and persistently, and make sure every booking is settled before the event
- Call clients in the days and weeks before their event to confirm logistics, answer questions and make sure they arrive ready to enjoy it
- Follow up with clients after every event to collect reviews, testimonials and referrals
- Keep our CRM clean and up to date so the wider team always knows where each client stands
- Flag risks early - a payment that is drifting, a client who has gone quiet, a review that is lukewarm, and work with the sales team to resolve them
ABOUT YOU
- Confident on the phone. You are comfortable picking up the phone to ask for money, to check in, and to ask for a review
- Organised and dependable. Nothing falls through the cracks on your watch
- Warm and professional. Our clients are senior people spending real money and they should feel looked after every time you speak to them
- Prior experience in client success, account management, credit control or hospitality is a plus but not required
THE PACKAGE
- Salary: GBP 26,000 to 28,000 depending on experience
- 25 days annual leave plus bank holidays
- The opportunity to attend many of the world's best live sporting and entertainment events as part of the role
- Full-time, office-based at our Croydon HQ
Junior Client Success Executive in London employer: Prestige Corporate Events
Prestige Corporate Events offers an exciting opportunity for a Sports Hospitality Sales Executive in East Croydon, where you can thrive in a vibrant work culture that celebrates high performance and rewards success with an uncapped commission structure. With a focus on employee growth and development, we provide our team members with the tools and support needed to excel in the competitive world of corporate hospitality and sports travel, making it a truly rewarding place to build your career.
StudySmarter Expert Advice🤫
We think this is how you could land Junior Client Success Executive in London
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Prestige Corporate Events. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Prestige Corporate Events before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Junior Client Success Executive in London
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Prestige Corporate Events:Your cover letter is your chance to shine! Tell us why you want to work at Prestige Corporate Events specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Prestige Corporate Events!
How to prepare for a job interview at Prestige Corporate Events
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
