At a Glance
- Tasks: Support colleagues with tech issues and enhance their experience with Mac and Microsoft 365.
- Company: Join the Press Association, a trusted news agency investing in innovative technology.
- Benefits: Enjoy 25 days holiday, wellbeing days, and a modern workplace in Leeds city centre.
- Other info: Dynamic work environment with opportunities for growth and community engagement.
- Why this job: Make a real impact by improving tech for colleagues and embracing AI tools.
- Qualifications: Experience with macOS, Microsoft Intune, and strong communication skills required.
The predicted salary is between 63000 - 77000 £ per year.
We’re a beacon of trust for news, content and data. At the heart of our group is the Press Association, the UK and Ireland’s national news agency. Across The PA, we’re investing in technology that helps us deliver faster, work more effectively and make AI useful and accessible to our people.
We’re also beginning an exciting new chapter in Leeds. Our new home at West Village will bring colleagues from across the business together in the heart of the city centre, just a seven-minute walk from Leeds station.
We’re looking for a Desktop and Endpoint Engineer (Mac and Microsoft 365) to help colleagues get the best from their technology. You’ll combine responsive technical support with endpoint management, automation and service improvement, with a particular focus on strengthening our Mac service.
AI is a major part of our technology strategy. You’ll help colleagues adopt AI tools safely, identify everyday tasks that could be automated and make sure our workplace technology.
What you will be doing:
- Resolve issues across macOS, Windows, mobile devices, Microsoft 365 and workplace technology, keeping colleagues informed throughout.
- Manage the Mac lifecycle through Apple Business Manager and Microsoft Intune, from enrolment and configuration to updates and retirement.
- Improve device setup and support through zero-touch deployment, scripting and automation.
- Spot practical opportunities to use AI and automation to make work easier for colleagues.
- Contribute to projects that improve collaboration, security and the experience of working across The PA.
What we need from you:
- Experience supporting macOS in a business environment.
- Experience managing endpoints through Microsoft Intune or a similar platform.
- Knowledge of Apple Business Manager, automated device enrolment, configuration profiles or Mac application deployment.
- Experience supporting Microsoft 365, identity, access, authentication and device compliance.
- Experience troubleshooting Windows, iOS and Android devices.
- A structured approach to resolving hardware, software, network and collaboration issues.
- Clear communication skills and a strong focus on colleague service.
- The ability to manage competing priorities, take ownership and maintain accurate documentation.
- Experience with scripting, Windows Autopilot, application packaging, Teams Rooms, audiovisual technology or generative AI tools would be helpful.
The role may include occasional travel or support outside normal working hours for major events and business critical activity.
What we offer:
- 25 days’ holiday plus public holidays, with a holiday purchase scheme.
- Annual Wellbeing Day and eight hours of paid volunteering time.
- Pension, life assurance, Wellhub access, learning opportunities and a Bupa Health Cash Plan through salary sacrifice.
- A fantastic modern workplace at West Village in the heart of Leeds city centre, just a seven-minute walk from Leeds station.
- Rooftop terraces, collaborative spaces, a wellness studio, showers and extensive cycle storage.
- A brilliant city-centre location with shops, cafés, restaurants and bars on the doorstep, plus exclusive discounts across Leeds covering food and drink, fitness, entertainment and accommodation.
Desktop and Endpoint Engineer in Leeds employer: Press Association
Press Association in Leeds is an exceptional employer that fosters a collaborative and innovative work culture, empowering employees to drive meaningful change in procurement practices. With a strong focus on professional development, you will have ample opportunities for growth while working alongside a talented team dedicated to achieving sustainable savings and enhancing operational efficiency. The company's commitment to leveraging cutting-edge technology like SAP S/4HANA ensures that you will be at the forefront of procurement transformation in a dynamic environment.
StudySmarter Expert Advice🤫
We think this is how you could land Desktop and Endpoint Engineer in Leeds
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Press Association values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Press Association might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Press Association!
✨Direct Apply to Press Association
Let's not forget to apply directly through the Press Association website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace Desktop and Endpoint Engineer in Leeds
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Press Association.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Press Association. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Press Association
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
