At a Glance
- Tasks: Manage key enterprise accounts and build strong customer relationships while identifying growth opportunities.
- Company: Join Presidio, a leader in digital transformation and innovative technology solutions.
- Benefits: Competitive salary, diverse work environment, and opportunities for professional growth.
- Other info: Diversity is valued; we encourage applicants from all backgrounds to apply.
- Why this job: Be part of a team shaping the future with cutting-edge AI and technology solutions.
- Qualifications: Experience in account management or sales within the IT sector and strong organisational skills.
The predicted salary is between 50000 - 60000 £ per year.
At Presidio, we're at the forefront of a global technology revolution, transforming industries through cutting-edge digital solutions and next-generation AI. We empower businesses - and their internal customers - to achieve more through innovation, automation, and intelligent insights.
We are seeking an experienced Account Manager to take ownership of day-to-day relationships with our key enterprise clients across a wide range of business verticals, including finance, oil and gas, retail, and media. This client-facing role requires building strong customer relationships, identifying growth opportunities, and ensuring customer satisfaction.
The successful candidate will serve as the primary point of contact for assigned accounts, managing the full customer lifecycle from requirements gathering through to solution delivery, while proactively identifying new opportunities to expand our footprint within existing customer organisations.
- Account Management & Business Development
- Manage and develop relationships with a portfolio of key enterprise accounts.
- Proactively identify and pursue upselling and cross-selling opportunities across our product portfolio (hardware, software, AV solutions, managed services, cloud).
- Monitor customer satisfaction and address concerns to ensure long-term retention and account growth.
- Maintain comprehensive understanding of customer business operations, technology infrastructure, and strategic objectives.
- Identify triggers for additional business (technology refreshes, expansion plans, new projects).
- Maintain current knowledge of IT trends, including cloud technologies, AV solutions, end-user computing, and managed services.
- Collaborate with pre-sales and technical teams to develop tailored solutions.
- Sales Support & Account Coordination
- Coordinate project delivery with internal teams to ensure customer satisfaction.
- Liaise with internal departments (technical, projects, finance) to deliver excellent customer outcomes.
- Communicate customer feedback to relevant teams to drive service improvements.
Requirements:
- Experience in account management, business development, or sales within the IT industry or technology sector.
- Strong commercial awareness with the ability to identify revenue opportunities.
- Strong organisational skills with the ability to manage multiple accounts and priorities.
- Proficiency in Microsoft Office and CRM systems.
- Good understanding of IT solutions including hardware, software, cloud technologies, and AV systems.
- Capability to discuss technical concepts with customers in accessible language.
- Self-motivated with strong customer service orientation.
We aim to attract and hire top talent from all backgrounds, including underrepresented and marginalized communities. We encourage women, people of colour, people with disabilities, and veterans to apply for open roles at Presidio. Diversity of skills and thought is a key component to our business success.
At Presidio, speed and quality meet technology and innovation. Presidio is a trusted ally for organizations across industries with a decades-long history of building traditional IT foundations and deep expertise in AI and automation, security, networking, digital transformation, and cloud computing.
Manager-Account Manager in Westminster employer: Presidio
At Presidio, we pride ourselves on fostering a dynamic work culture that champions teamwork and innovation, making it an exceptional employer for Account Managers. Our commitment to employee growth is evident through continuous learning opportunities and a collaborative environment where your contributions directly impact our clients' success. Located at the forefront of technology, we offer a unique chance to engage with cutting-edge solutions while being part of a diverse team that values every voice.
