At a Glance
- Tasks: Manage key enterprise accounts and drive growth through innovative solutions.
- Company: Join Presidio, a leader in tech innovation and digital transformation.
- Benefits: Competitive salary, diverse workplace, and opportunities for professional growth.
- Other info: Diverse and inclusive environment with a focus on teamwork and innovation.
- Why this job: Shape the future of technology while building strong client relationships.
- Qualifications: Experience in account management and a passion for technology.
The predicted salary is between 50000 - 60000 £ per year.
At Presidio, we're at the forefront of a global technology revolution, transforming industries through cutting-edge digital solutions and next-generation AI. We empower businesses - and their internal customers - to achieve more through innovation, automation, and intelligent insights.
We are seeking an experienced Account Manager to take ownership of day-to-day relationships with our key enterprise clients across a wide range of business verticals, including finance, Oil and Gas, Retail, and media. This client-facing role requires building strong customer relationships, identifying growth opportunities, and ensuring customer satisfaction.
The successful candidate will serve as the primary point of contact for assigned accounts, managing the full customer lifecycle from requirements gathering through to solution delivery, while proactively identifying new opportunities to expand our footprint within existing customer organisations.
- Account Management & Business Development
- Manage and develop relationships with a portfolio of key enterprise accounts
- Proactively identify and pursue upselling and cross-selling opportunities across our product portfolio (hardware, software, AV solutions, managed services, cloud)
- Monitor customer satisfaction and address concerns to ensure long-term retention and account growth
- Maintain comprehensive understanding of customer business operations, technology infrastructure, and strategic objectives
- Identify triggers for additional business (technology refreshes, expansion plans, new projects)
- Maintain current knowledge of IT trends, including cloud technologies, AV solutions, end-user computing, and managed services
- Collaborate with pre-sales and technical teams to develop tailored solutions
- Sales Support & Account Coordination
- Coordinate project delivery with internal teams to ensure customer satisfaction
- Support business in pursuing larger opportunities and strategic initiatives
- Liaise with internal departments (technical, projects, finance) to deliver excellent customer outcomes
- Communicate customer feedback to relevant teams to drive service improvements
Proven experience in account management, business development, or sales within the IT industry or technology sector is essential. Strong commercial awareness with the ability to identify revenue opportunities, strong organisational skills with the ability to manage multiple accounts and priorities, and proficiency in Microsoft Office and CRM systems are required. A good understanding of IT solutions including hardware, software, cloud technologies, and AV systems is necessary, along with the capability to discuss technical concepts with customers in accessible language. The candidate should be self-motivated with a strong customer service orientation.
With our expertise in AI-driven analytics, cloud solutions, cybersecurity, and next-gen infrastructure, we enable businesses to stay ahead in an ever-evolving digital world. Whether you're harnessing the power of Generative AI, architecting resilient digital ecosystems, or driving data-driven transformation, you'll be part of a team that is shaping the future.
We aim to attract and hire top talent from all backgrounds, including underrepresented and marginalized communities. We encourage women, people of colour, people with disabilities, and veterans to apply for open roles at Presidio. Diversity of skills and thought is a key component to our business success.
At Presidio, speed and quality meet technology and innovation. Presidio is a trusted ally for organizations across industries with a decades-long history of building traditional IT foundations and deep expertise in AI and automation, security, networking, digital transformation, and cloud computing. Presidio fills gaps, removes hurdles, optimizes costs, and reduces risk. Presidio's expert technical team develops custom applications, provides managed services, and enables actionable data insights and builds forward-thinking solutions that drive strategic outcomes for clients globally.
