Account Manager

At Presidio, we're at the forefront of a global technology revolution, transforming industries through cutting-edge digital solutions and next-generation AI. We empower businesses - and their internal customers - to achieve more through innovation, automation, and intelligent insights.

We are seeking an experienced Account Manager to take ownership of day-to-day relationships with our key enterprise clients across a wide range of business verticals, including finance, Oil and Gas, Retail, and media. This client-facing role requires building strong customer relationships, identifying growth opportunities, and ensuring customer satisfaction.

The successful candidate will serve as the primary point of contact for assigned accounts, managing the full customer lifecycle from requirements gathering through to solution delivery, while proactively identifying new opportunities to expand our footprint within existing customer organisations.

Responsibilities Include:

• Manage and develop relationships with a portfolio of key enterprise accounts
• Serve as the primary point of contact for customers' day-to-day technology requirements and queries
• Develop new pipeline of opportunities across the portfolio of propositions
• Proactively identify and pursue upselling and cross-selling opportunities across our product portfolio (hardware, software, AV solutions, managed services, cloud)
• Conduct face-to-face client meetings to understand business needs, strengthen relationships, and present relevant solutions
• Build trusted advisor relationships with key stakeholders within customer organisations
• Monitor customer satisfaction and address concerns to ensure long-term retention and account growth
• Maintain comprehensive understanding of customer business operations, technology infrastructure, and strategic objectives
• Identify triggers for additional business (technology refreshes, expansion plans, new projects)
• Work collaboratively with the business technical team on larger strategic deals and new business opportunities

Solution Development & Technical Consultation:

• Assess customer requirements and recommend appropriate technology solutions from our portfolio
• Maintain current knowledge of IT trends, including cloud technologies, AV solutions, end-user computing, and managed services
• Articulate technical concepts and solution benefits to customers in a clear, business-focused manner
• Collaborate with pre-sales and technical teams to develop tailored solutions

Sales Support & Account Coordination:

• Prepare accurate quotations and proposals for customer requirements
• Manage deal registration processes with vendor partners
• Coordinate project delivery with internal teams to ensure customer satisfaction

Stakeholder Collaboration:

• Support business in pursuing larger opportunities and strategic initiatives
• Liaise with internal departments (technical, projects, finance) to deliver excellent customer outcomes
• Communicate customer feedback to relevant teams to drive service improvements
• Represent the company professionally in all customer interactions

Required Skills and Professional Experience:

• Proven experience in account management, business development, or sales within the IT industry or technology sector
• Demonstrated ability to build and maintain professional client relationships
• Strong commercial awareness with the ability to identify revenue opportunities
• Excellent communication and interpersonal skills, with confidence in face-to-face client meetings
• Ability to understand customer business needs and translate them into appropriate technology solutions
• Strong organisational skills with the ability to manage multiple accounts and priorities
• Proficiency in Microsoft Office and CRM systems

Technical Knowledge:

• Good understanding of IT solutions including hardware, software, cloud technologies, and AV systems
• Ability to stay current with technology trends and developments
• Capability to discuss technical concepts with customers in accessible language

Personal Attributes:

• Self-motivated with strong customer service orientation
• Professional demeanour suitable for enterprise-level client engagement
• Problem-solving mindset with attention to detail
• Team player who collaborates effectively across departments
• Commitment to continuous learning in a fast-paced technology environment

Joining Presidio means stepping into a culture of trailblazers - thinkers, builders, and collaborators - who push the boundaries of what's possible. With our expertise in AI-driven analytics, cloud solutions, cybersecurity, and next-gen infrastructure, we enable businesses to stay ahead in an ever-evolving digital world. Here, your impact is real. Whether you're harnessing the power of Generative AI, architecting resilient digital ecosystems, or driving data-driven transformation, you'll be part of a team that is shaping the future.

Presidio is committed to hiring the most qualified candidates to join our amazing culture. We aim to attract and hire top talent from all backgrounds, including underrepresented and marginalised communities. We encourage women, people of colour, people with disabilities, and veterans to apply for open roles at Presidio. Diversity of skills and thought is a key component to our business success.

Presidio is a trusted ally for organisations across industries with a decades-long history of building traditional IT foundations and deep expertise in AI and automation, security, networking, digital transformation, and cloud computing. Presidio fills gaps, removes hurdles, optimises costs, and reduces risk. Presidio's expert technical team develops custom applications, provides managed services, and enables actionable data insights and builds forward-thinking solutions that drive strategic outcomes for clients globally.