At a Glance
- Tasks: Lead night operations, ensuring guest satisfaction and safety while creating memorable experiences.
- Company: Join the Imperial London Family of Hotels, a historic family-run business with a fresh approach.
- Benefits: Enjoy 28 days holiday, free meals, discounts, and access to training and wellbeing support.
- Other info: Join a company with a rich legacy and exciting growth plans, fostering positivity and collaboration.
- Why this job: Be part of a dynamic team in the heart of London, shaping unforgettable guest journeys.
- Qualifications: Experience in hospitality management and a passion for creating exceptional guest experiences.
We are part of the Imperial London Family of Hotels, a family-run company with over 185 years of history. We’re rewriting the traditional hospitality mindset, paving the way for a fresh approach at our 8 hotels in Bloomsbury. Our purpose is to provide authentic London experiences and memorable stays to all our guests. And we believe that starts with the right team.
Based in Bloomsbury, you'll be in the heart of London, with 523 rooms the President Hotel is a special place to be, offering an on-site restaurant bar and resident theatre show, The Faulty Towers Dining Experience.
Putting our guests at the heart of everything you do, you make it your mission to ensure that you and your team deliver an exceptional guest journey from check in to check out. Deputising for the Front Office Manager you will be a role model for the team, leading by example to create a memorable guest experience for each guest, and address any shortfalls in service quality and operating standards.
Key Duties will include the following:
- Oversee and direct all hotel operations during the night shift to ensure guest satisfaction and safety.
- Conduct regular team meetings with Supervisors and Staff Members to discuss agreed areas of operational focus including security, service quality, KPIs, targets, guest feedback and manage matters arising from meetings, including action plans.
- Overall responsibility for the emergency procedures during the night shift, including, but not limited to the safe evacuation in cases of emergency.
What we’d like from you:
- Previous operational experience as a Night Manager or an experienced Assistant Front Office Manager/Duty Manager.
- Passion for hospitality – you are all about creating memorable experiences for others no matter what time of day.
- With your excellent organisation skills, you’ll be able to multi-task and also adapt to changing priorities.
- You will be a natural leader with great communication skills and you know how to get the best out of their team and help them reach both personal and business goals.
- A positive can-do attitude, you are calm under pressure, able to work both independently and as part of a team.
- Previous knowledge of Opera is desirable.
What’s In It for You:
- 28 days holiday, rising to 33 with length of service (including bank holidays).
- Free meals on duty.
- Access to ILH Training Academy programmes, apprenticeships and supported study.
- Holiday Purchase Scheme.
- Complimentary uniform dry‑cleaning, plus discounted personal dry‑cleaning.
- Interest‑free Season Ticket Loan.
- Workplace Pension.
- Team member flat rate and 50% friends and family hotel discount.
- 50% discount across ILH F&B outlets.
- Discounted drinks at Blooms Café.
- Employee‑funded Health Cash Plan.
- Local Bloomsbury discounts.
- Early Pay access.
- Shopping discounts with selected retailers.
- Salary sacrifice schemes including nursery care, cycle to work, and technology.
- Access to mental health first‑aiders, wellbeing support and the Employee Assistance Programme.
You can explore additional benefits.
With a 185-year legacy, our company combines the stability of a long-standing 7th generation family business with the innovation of a startup. We have big plans for growth, and we need someone who shares our excitement for the future, whilst upholding our core values of positivity, care, collaboration, growth, and pride.
We are the Imperial London Family of Hotels, a family-run company dedicated to rewriting the traditional hospitality mindset. We operate 8 hotels and 9 restaurants in the heart of Bloomsbury, London and we believe that great hospitality starts with the right people. So, if you’re ready to bring your expertise to support us with our new chapter, please apply today.
Night Manager employer: President Hotel
At Imperial London Hotel Group, we pride ourselves on fostering a supportive and dynamic work environment where every team member plays a crucial role in delivering exceptional guest experiences. Located in the vibrant heart of Bloomsbury, our Housekeeping Supervisor position offers not only competitive pay and extensive benefits but also clear pathways for career advancement within our family-run business. Join us to be part of a dedicated team that values positivity, collaboration, and personal growth while enjoying the charm of working opposite the picturesque Russell Square Gardens.
StudySmarter Expert Advice🤫
We think this is how you could land Night Manager
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like President Hotel. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to President Hotel
Don't be shy about reaching out to President Hotel directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Night Manager
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about President Hotel and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at President Hotel
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
