At a Glance
- Tasks: Support the Front Office Manager in delivering top-notch service and guest satisfaction.
- Company: Join a family-run hotel group with a rich 185-year legacy in Bloomsbury.
- Benefits: Enjoy 28 days holiday, free meals, discounts, and early pay access.
- Other info: Dynamic work environment with opportunities for professional growth and development.
- Why this job: Be part of a team that values positivity, care, and collaboration in hospitality.
- Qualifications: 2 years experience in hospitality and a passion for creating memorable guest experiences.
The predicted salary is between 34964 - 34964 € per year.
Assistant Front Office Manager at President Hotel
Hours: 44 hours (4 days on / 4 days off rota)
Location: Bloomsbury, London, United Kingdom
Company: Imperial London Hotels Group (President Hotel)
Salary: £34,964.00 GBP + Benefits (Fixed Term)
Imperial London Hotels has been operating hotels in Central London for over 180 years, operating seven 3 & 4-star hotels in Bloomsbury. The President Hotel, with 523 rooms, offers an on-site restaurant bar and a resident theatre show, The Faulty Towers Dining Experience.
Key Responsibilities
- Support the Front Office Manager in delivering quality of service and delivery for all services and facilities within Front Office departments, holding regular team meetings to agree areas of operational focus on service quality, KPI and other targets.
- Confidently handle any guest complaints in a timely manner and ensure suitable solutions are reached to the satisfaction of guests.
- Establish guest satisfaction data and develop improvement plans to address service shortfalls in quality and delivery standards.
- Recruit, onboard and develop all Reception and front-of-house team members, fostering continuous professional development and empowering them to deliver best service.
Qualifications & Experience
- Minimum 2 years experience as a Front Office Duty Manager in the hospitality industry, including managing shifts and a team.
- Passion for hospitality and creating memorable guest experiences.
- Commercial focus with understanding of revenue management; experience of budgets, P&L and forecasting advantageous.
- Personable, engaging and able to build rapport with guests and internal staff.
- Excellent organisational skills, able to prioritise workload and adapt to changing priorities.
- Natural leader with ability to motivate and develop a team.
- Positive can-do attitude, calm under pressure, able to work independently and as part of a team.
- Working knowledge of Microsoft Office and Reservation Systems (Opera).
Benefits
- 28 Days Holiday pro-rated, increasing with length of service up to 33 days.
- Free meals on duty.
- Uniform and dry-cleaning.
- Employee recognition and awards.
- Social events.
- Interest-free season ticket loan / Travelcard loan.
- 50% discount to friends and family on hotel rooms and 20% discount in our restaurants (subject to availability).
- Local discounts at gym, dry cleaners, bowling and restaurant outlets.
- Early Pay – instant access to a portion of pay already earned.
- Shopping discounts through Each Person portal.
- Nursery scheme (subject to eligibility).
About the employer: Imperial London Hotels Group is a family-run company with a 185-year legacy, operating eight hotels and nine restaurants in Bloomsbury. We are committed to rewriting the traditional hospitality mindset and look for individuals who share our values of positivity, care, collaboration, growth and pride.
Assistant Front Office Manager - Fixed Term in London employer: President Hotel
Imperial London Hotels Group is an exceptional employer, offering a vibrant work culture that prioritises positivity, care, and collaboration. With a strong commitment to employee growth, the President Hotel provides numerous benefits including generous holiday allowances, free meals on duty, and discounts for staff and their families, all set in the heart of Bloomsbury, London. Join us to be part of a legacy that values your contributions and fosters a rewarding career in hospitality.
StudySmarter Expert Advice🤫
We think this is how you could land Assistant Front Office Manager - Fixed Term in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the hospitality industry, especially those who might know someone at Imperial London Hotels. A friendly chat can sometimes lead to opportunities that aren’t even advertised!
✨Tip Number 2
Prepare for the interview by researching the company and its values. Show us how your passion for hospitality aligns with our mission at Imperial London Hotels. We love seeing candidates who genuinely care about creating memorable guest experiences!
✨Tip Number 3
Practice your responses to common interview questions, but keep it natural. We want to see your personality shine through! Think about examples from your past experience that highlight your leadership skills and ability to handle guest complaints.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can leave a lasting impression. It shows us you’re genuinely interested in the role and appreciate the opportunity to chat with our team.
We think you need these skills to ace Assistant Front Office Manager - Fixed Term in London
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your previous roles in hospitality, especially any front office management experience, to show us you’re the right fit for the Assistant Front Office Manager position.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to express your passion for hospitality and how you can contribute to our team at the President Hotel. Share specific examples of how you've handled guest complaints or improved service quality in the past.
Show Off Your Personality:We love personable candidates! Don’t be afraid to let your personality shine through in your application. Whether it’s in your CV or cover letter, show us how you build rapport with guests and colleagues alike.
Apply Through Our Website:To make sure your application gets to us directly, apply through our website. It’s the best way to ensure we see your application and can consider you for this exciting opportunity at Imperial London Hotels!
How to prepare for a job interview at President Hotel
✨Know Your Stuff
Before the interview, make sure you’re familiar with the President Hotel and its services. Understand their approach to guest satisfaction and how they handle complaints. This will show that you’re genuinely interested in the role and the company.
✨Showcase Your Leadership Skills
As an Assistant Front Office Manager, you'll need to demonstrate your ability to lead a team. Prepare examples of how you've successfully managed a team in the past, especially in high-pressure situations. Highlight your experience in training and developing staff.
✨Be Ready for Scenario Questions
Expect questions about how you would handle specific situations, like a difficult guest complaint or a sudden staffing shortage. Think through your responses ahead of time, focusing on your problem-solving skills and ability to maintain service quality.
✨Emphasise Your Passion for Hospitality
Let your enthusiasm for the hospitality industry shine through. Share stories about memorable guest experiences you've created or been part of. This will help convey your commitment to delivering exceptional service and align with the hotel’s values.
