At a Glance
- Tasks: Support the Front Office Manager in delivering top-notch service and guest satisfaction.
- Company: Join a family-run hotel group with a rich 185-year legacy in Bloomsbury.
- Benefits: Enjoy 28 days holiday, free meals, discounts, and early pay access.
- Other info: Dynamic work environment with opportunities for professional growth and development.
- Why this job: Be part of a team that values positivity, care, and collaboration in hospitality.
- Qualifications: 2 years experience in hospitality and a passion for creating memorable guest experiences.
The predicted salary is between 34964 - 34964 € per year.
Assistant Front Office Manager at President Hotel
Hours: 44 hours (4 days on / 4 days off rota)
Location: Bloomsbury, London, United Kingdom
Company: Imperial London Hotels Group (President Hotel)
Salary: £34,964.00 GBP + Benefits (Fixed Term)
Imperial London Hotels has been operating hotels in Central London for over 180 years, operating seven 3 & 4-star hotels in Bloomsbury. The President Hotel, with 523 rooms, offers an on-site restaurant bar and a resident theatre show, The Faulty Towers Dining Experience.
Key Responsibilities
- Support the Front Office Manager in delivering quality of service and delivery for all services and facilities within Front Office departments, holding regular team meetings to agree areas of operational focus on service quality, KPI and other targets.
- Confidently handle any guest complaints in a timely manner and ensure suitable solutions are reached to the satisfaction of guests.
- Establish guest satisfaction data and develop improvement plans to address service shortfalls in quality and delivery standards.
- Recruit, onboard and develop all Reception and front-of-house team members, fostering continuous professional development and empowering them to deliver best service.
Qualifications & Experience
- Minimum 2 years experience as a Front Office Duty Manager in the hospitality industry, including managing shifts and a team.
- Passion for hospitality and creating memorable guest experiences.
- Commercial focus with understanding of revenue management; experience of budgets, P&L and forecasting advantageous.
- Personable, engaging and able to build rapport with guests and internal staff.
- Excellent organisational skills, able to prioritise workload and adapt to changing priorities.
- Natural leader with ability to motivate and develop a team.
- Positive can-do attitude, calm under pressure, able to work independently and as part of a team.
- Working knowledge of Microsoft Office and Reservation Systems (Opera).
Benefits
- 28 Days Holiday pro-rated, increasing with length of service up to 33 days.
- Free meals on duty.
- Uniform and dry-cleaning.
- Employee recognition and awards.
- Social events.
- Interest-free season ticket loan / Travelcard loan.
- 50% discount to friends and family on hotel rooms and 20% discount in our restaurants (subject to availability).
- Local discounts at gym, dry cleaners, bowling and restaurant outlets.
- Early Pay – instant access to a portion of pay already earned.
- Shopping discounts through Each Person portal.
- Nursery scheme (subject to eligibility).
About the employer: Imperial London Hotels Group is a family-run company with a 185-year legacy, operating eight hotels and nine restaurants in Bloomsbury. We are committed to rewriting the traditional hospitality mindset and look for individuals who share our values of positivity, care, collaboration, growth and pride.
Assistant Front Office Manager - Fixed Term employer: President Hotel
Imperial London Hotels Group is an exceptional employer, offering a vibrant work culture that prioritises positivity, care, and collaboration. With a strong commitment to employee growth, the President Hotel provides numerous benefits including generous holiday allowances, free meals on duty, and discounts for staff and their families, all within the heart of Bloomsbury, London. Join us to be part of a legacy that values your contributions and fosters a rewarding career in hospitality.
StudySmarter Expert Advice🤫
We think this is how you could land Assistant Front Office Manager - Fixed Term
✨Tip Number 1
Network like a pro! Get out there and connect with people in the hospitality industry. Attend events, join online forums, or even pop into local hotels to chat with staff. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Show off your personality! When you get an interview, let your passion for hospitality shine through. Share stories about how you've handled guest complaints or created memorable experiences. This is your chance to stand out from the crowd!
✨Tip Number 3
Research the company! Before any interview, dive into what makes Imperial London Hotels tick. Understand their values and culture, and think about how you can contribute to their mission of rewriting the traditional hospitality mindset.
✨Tip Number 4
Apply through our website! We love seeing applications come directly from candidates who are genuinely interested in joining our team. It shows initiative and enthusiasm, which are key traits we look for in potential hires.
We think you need these skills to ace Assistant Front Office Manager - Fixed Term
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your previous roles in hospitality, especially any experience as a Front Office Duty Manager. We want to see how you can bring your unique flair to our team!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to express your passion for hospitality and how you can contribute to creating memorable guest experiences at the President Hotel. We love a personal touch, so don’t be shy about sharing your story.
Showcase Your Leadership Skills:Since this role involves managing a team, make sure to highlight your leadership experience. Share examples of how you've motivated and developed your team in the past. We’re all about collaboration and growth here at StudySmarter!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our family-run company with a rich legacy!
How to prepare for a job interview at President Hotel
✨Know Your Stuff
Before the interview, make sure you’re familiar with the President Hotel and its services. Understand their approach to guest satisfaction and how they handle complaints. This will show that you’re genuinely interested in the role and the company.
✨Showcase Your Leadership Skills
As an Assistant Front Office Manager, you'll need to demonstrate your ability to lead a team. Prepare examples of how you've successfully managed a team in the past, especially in high-pressure situations. Highlight your experience in training and developing staff.
✨Be Ready for Scenario Questions
Expect questions about how you would handle specific situations, like a difficult guest complaint or a staffing issue. Think through these scenarios beforehand and have clear, structured responses ready to showcase your problem-solving skills.
✨Emphasise Your Passion for Hospitality
Let your enthusiasm for the hospitality industry shine through. Share stories about memorable guest experiences you've created or been part of. This will help convey your commitment to delivering exceptional service and align with the hotel’s values.
