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- Tasks: Solve technical issues and provide exceptional support to diverse users worldwide.
- Company: Join Preservica, a leader in digital preservation technology.
- Benefits: Competitive salary, tailored career development, and annual training allowance.
- Why this job: Make a real difference while enhancing your technical skills in a fast-growing sector.
- Qualifications: Experience in technical support and cloud-based applications is preferred.
- Other info: Dynamic team environment with opportunities for personal and professional growth.
The predicted salary is between 30000 - 42000 £ per year.
Can you get to the heart of a user's technical issues? Do you intuitively grasp the workings of SaaS based application software? Do you get a buzz from solving that ticket? Are you the right applicant for this opportunity? Find out by reading through the role overview below.
We are Preservica and we are changing the way organisations safeguard their digital information. As a world-leader in digital preservation technology, our award-winning software is used by leading businesses, archives, libraries, museums and government organisations across the globe.
To maintain our growth, we believe in hiring strong technical talent and then supporting that talent to grow with us. Right now we are looking for an ambitious technical support professional with a passion for customer service excellence who wants to take their career to the next level and make a real difference to our customer base.
About the RoleYou will need a passion for customer service excellence, enjoy interacting with customers, thrive on solving technical problems and be driven by a desire to learn and enhance your knowledge and capabilities. You communicate well at all levels and through all channels. As part of a growing team, you will need to be self-motivated, highly organised and able to multitask and prioritise.
Ideally, you will have experience with the technologies listed below but a desire to make a difference and help our customers are the most important qualities.
The RoleOur customers are a diverse group of technical and non-technical users spread around the world with your focus on UK and European customers. They mostly use cloud hosted solutions with some on-premise and require remote support for all of their questions and issues. This role will support all aspects of system use and will involve complex problem solving, issue replication, relationship management and communicating with all levels of technical ability both internally and externally.
RequirementsKnowledge & Experience:
- Proven working experience in enterprise technical support or as a technical engineer in a cloud based SaaS environment
- Experience supporting Cloud based applications.
- An understanding of web based / java application technologies (Apache, Tomcat, http(s), web services).
- Experience with network technologies and their troubleshooting.
- Experience with databases, APIs, and basic scripting languages (e.g., Python, SQL)
- Exposure to M365/SharePoint admin functions
- XML experience would be desirable
Attributes:
- Solid communication skills, both written and verbal. The ability and willingness to build positive working relationships with customers and colleagues.
- Problem-solving and analytical skills that you can apply to solve technical problems and deliver results on time.
- Self-motivated, delivery focused, works equally well independently and in teams.
- Highly organized with a strong command of detail. Comfortable with balancing priorities and multitasking.
- A passion for innovation and a desire to learn.
As well as a competitive salary and benefits package, we also offer great future prospects in a fast-growing market sector. From improving your technical abilities to developing leadership skills, we can offer tailored career development based on your aspirations. This is supported by our focus on personal development and training - all our staff have an annual training allowance, which can be used to learn new technologies, develop soft skills or earn recognized professional qualifications. Preservica are an Equal Opportunities Employer.
Support Engineer - 2nd Line in Oxford employer: Preservica
Contact Detail:
Preservica Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Support Engineer - 2nd Line in Oxford
✨Tip Number 1
Get your networking game on! Connect with professionals in the tech support field on LinkedIn or at local meetups. You never know who might have a lead on that perfect Support Engineer role.
✨Tip Number 2
Practice your problem-solving skills! Set up mock scenarios where you troubleshoot common technical issues. This will not only boost your confidence but also prepare you for those tricky interview questions.
✨Tip Number 3
Show off your passion for customer service! During interviews, share stories about how you've gone above and beyond to help users. It’s all about demonstrating that you care about making a difference.
✨Tip Number 4
Don’t forget to apply through our website! We love seeing candidates who are genuinely interested in joining us at Preservica. Plus, it gives you a chance to showcase your enthusiasm right from the start!
We think you need these skills to ace Support Engineer - 2nd Line in Oxford
Some tips for your application 🫡
Show Your Passion: Let us see your enthusiasm for customer service and technical problem-solving right from the start. Use your application to highlight specific experiences where you’ve gone above and beyond to help a customer or solve a tricky issue.
Tailor Your Application: Make sure to customise your CV and cover letter to match the job description. We want to see how your skills and experiences align with what we’re looking for, so don’t be shy about showcasing your relevant expertise!
Be Clear and Concise: When writing your application, keep it straightforward and to the point. We appreciate clarity, so avoid jargon unless it’s relevant. Make it easy for us to see why you’d be a great fit for the Support Engineer role.
Apply Through Our Website: We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Preservica
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of cloud-based applications and the specific technologies mentioned in the job description. Familiarise yourself with web services, APIs, and basic scripting languages like Python and SQL. This will not only help you answer technical questions but also show your genuine interest in the role.
✨Showcase Your Problem-Solving Skills
Prepare to discuss specific examples where you've successfully solved technical issues in the past. Think about the steps you took to diagnose the problem and how you communicated with users throughout the process. This will demonstrate your analytical skills and ability to handle complex situations.
✨Communicate Clearly and Confidently
Since you'll be interacting with both technical and non-technical users, practice explaining technical concepts in simple terms. During the interview, focus on clear communication and active listening. This will help you build rapport with the interviewer and showcase your customer service skills.
✨Demonstrate Your Passion for Learning
Express your enthusiasm for personal development and staying updated with the latest technologies. Mention any relevant courses or certifications you've pursued, and be ready to discuss how you plan to continue growing in your career. This aligns perfectly with Preservica's commitment to supporting talent growth.
