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- Tasks: Join our integration team to help customers with data onboarding and automation.
- Company: Preservica, a leader in digital preservation solutions.
- Benefits: Competitive salary, career development, and hybrid work options.
- Why this job: Make an impact by supporting innovative digital archiving technology.
- Qualifications: Experience in technical support or customer success, with Python knowledge.
- Other info: Exciting opportunities for growth in a dynamic tech environment.
The predicted salary is between 28800 - 48000 £ per year.
You are an accomplished Python developer, you know your way around APIs, have a strong handle on supporting or configuring SaaS solutions and you thrive on customer interaction. Are you ready to make your mark on future-proof software?
We are Preservica and our groundbreaking active digital preservation solutions are at the razor’s edge eliminating the challenge of file obsolescence, data ROT and more, addressing the need for smart digital preservation technology. Our award-winning software is used by leading businesses, archives, libraries, museums and government organisations across the globe.
We are world leaders and proud of our achievements – but to stay ahead we need the brightest and most talented commercial and technical innovators to join our professional services team and right now we are looking for a solid Technical Success / Integration Engineer.
The Role:
- Working as part of the integration team with new customers and their IT teams across a range of commercial and government sectors, your key role will be the successful uptake and integration of their legacy data into Preservica’s Active Digital Preservation solution.
- You will be hands on in the upload and ingest of large volumes of digitized and born digital content, configuring roles and security and integrating and mapping to catalogs and metadata standards.
- Ideally with a background in either technical support or customer success within a records management or SaaS service environment, you will be familiar with real-life best practice workflows, ingest routines and data/metadata mapping, using custom scripts and APIs.
- You will have sound customer centric skills and a positive can-do attitude.
Responsibilities:
- Lead portions of customer onboarding projects, including data ingest and metadata mapping.
- Develop and maintain scripts (Python, PowerShell, or similar) to automate customer workflows.
- Work with APIs to support integrations.
- Collaborate with senior team members to troubleshoot and resolve customer issues.
- Contribute to customer satisfaction by providing clear communication and timely support.
- Document processes and contribute to knowledge base articles for both customers and internal teams.
- Stay curious about emerging trends in digital archiving and SaaS integration.
What We Look For:
- 5 years of professional experience in a technical support, customer success, or IT role.
- Working knowledge of Python or another scripting language.
- Familiarity with APIs, XML, JSON, or other structured data formats.
- Understanding of metadata standards or digital archiving concepts (preferred but not required).
- Strong analytical and troubleshooting skills.
- Excellent communication skills and a customer-first mindset.
- Ability to work independently and as part of a team.
Location:
This role can be operated as a hybrid role with monthly days in our Abingdon office.
What We Offer:
As our business continues to grow we believe in investing in our people and giving them the support and tools to keep us on track. As well as a competitive salary and benefits package, we offer tangible career development opportunities and dedicated training time to support professional growth. Preservica is an equal opportunities employer.
Customer Success Engineer - Associate in Oxford employer: Preservica
Contact Detail:
Preservica Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Success Engineer - Associate in Oxford
✨Tip Number 1
Get your networking game on! Reach out to current employees at Preservica or similar companies on LinkedIn. A friendly chat can give you insider info and might even lead to a referral!
✨Tip Number 2
Show off your skills in Python and APIs during interviews. Be ready to discuss specific projects where you've used these skills, as it’ll demonstrate your hands-on experience and problem-solving abilities.
✨Tip Number 3
Prepare for customer interaction scenarios. Think of examples where you’ve successfully resolved customer issues or improved their experience. This will highlight your customer-first mindset!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining the team!
We think you need these skills to ace Customer Success Engineer - Associate in Oxford
Some tips for your application 🫡
Show Off Your Skills: Make sure to highlight your Python development experience and any work you've done with APIs. We want to see how you can bring your technical skills to the table, so don’t hold back!
Tailor Your Application: Read through the job description carefully and tailor your application to match. Use similar language and keywords that we’ve used to show us you’re a great fit for the role.
Be Customer-Centric: Since this role is all about customer success, share examples of how you've interacted with customers in the past. We love seeing a positive can-do attitude, so let that shine through!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands quickly. Plus, it shows us you’re keen on joining our team!
How to prepare for a job interview at Preservica
✨Know Your Tech Inside Out
Make sure you brush up on your Python skills and get comfortable with APIs. Be ready to discuss how you've used these in past roles, especially in customer success or technical support. Real-life examples will show that you can apply your knowledge effectively.
✨Show Off Your Customer Skills
Since this role is all about customer interaction, think of specific instances where you've gone above and beyond for a client. Prepare to share stories that highlight your communication skills and customer-first mindset, as these are crucial for success in this position.
✨Understand the Company’s Solutions
Familiarise yourself with Preservica’s active digital preservation solutions. Knowing their products and how they tackle issues like file obsolescence will help you demonstrate your genuine interest in the company and its mission during the interview.
✨Prepare for Problem-Solving Questions
Expect to face questions that assess your analytical and troubleshooting skills. Think of challenges you've encountered in previous roles and how you resolved them. This will showcase your ability to think critically and work collaboratively with teams to solve customer issues.
