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For Companies At a Glance
- Tasks: Solve technical issues and provide top-notch support to diverse customers worldwide.
- Company: Join Preservica, a leader in digital preservation technology with a collaborative culture.
- Benefits: Competitive salary, tailored career development, and annual training allowance for personal growth.
- Why this job: Make a real impact while enhancing your technical skills in a fast-growing market.
- Qualifications: Experience in technical support, cloud applications, and strong problem-solving skills.
- Other info: Dynamic team environment with excellent opportunities for career advancement.
The predicted salary is between 36000 - 60000 £ per year.
Can you get to the heart of a user's technical issues? Do you intuitively grasp the workings of SaaS based application software? Do you get a buzz from solving that ticket? We are Preservica and we are changing the way organisations safeguard their digital information. As a world-leader in digital preservation technology, our award-winning software is used by leading businesses, archives, libraries, museums and government organisations across the globe.
To maintain our growth, we believe in hiring strong technical talent and then supporting that talent to grow with us. Right now we are looking for an ambitious technical support professional with a passion for customer service excellence who wants to take their career to the next level and make a real difference to our customer base.
About the Role
You will need a passion for customer service excellence, enjoy interacting with customers, thrive on solving technical problems and be driven by a desire to learn and enhance your knowledge and capabilities. You communicate well at all levels and through all channels. As part of a growing team, you will need to be self-motivated, highly organised and able to multitask and prioritise.
Ideally, you will have experience with the technologies listed below but a desire to make a difference and help our customers are the most important qualities.
The Role
Our customers are a diverse group of technical and non-technical users spread around the world with your focus on UK and European customers. They mostly use cloud hosted solutions with some on-premise and require remote support for all of their questions and issues. This role will support all aspects of system use and will involve complex problem solving, issue replication, relationship management and communicating with all levels of technical ability both internally and externally.
Requirements
Knowledge & Experience:
- Proven working experience in enterprise technical support or as a technical engineer in a cloud based SaaS environment
- Experience supporting Cloud based applications.
- An understanding of web based / java application technologies (Apache, Tomcat, http(s), web services).
- Experience with network technologies and their troubleshooting.
- Experience with databases, APIs, and basic scripting languages (e.g., Python, SQL)
- Exposure to M365/SharePoint admin functions
- XML experience would be desirable
Attributes:
- Solid communication skills, both written and verbal.
- The ability and willingness to build positive working relationships with customers and colleagues.
- Problem-solving and analytical skills that you can apply to solve technical problems and deliver results on time.
- Self-motivated, delivery focused, works equally well independently and in teams.
- Highly organized with a strong command of detail.
- Comfortable with balancing priorities and multitasking.
- A passion for innovation and a desire to learn.
What We Offer
As well as a competitive salary and benefits package, we also offer great future prospects in a fast-growing market sector. From improving your technical abilities to developing leadership skills, we can offer tailored career development based on your aspirations. This is supported by our focus on personal development and training - all our staff have an annual training allowance, which can be used to learn new technologies, develop soft skills or earn recognized professional qualifications.
Preservica are an Equal Opportunities Employer.
Support Engineer - 2nd Line in Abingdon employer: Preservica
Contact Detail:
Preservica Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Support Engineer - 2nd Line in Abingdon
✨Tip Number 1
Get to know the company inside out! Research Preservica's products and values so you can speak confidently about how you can contribute. This shows you're genuinely interested and ready to make an impact.
✨Tip Number 2
Practice your problem-solving skills! Think of common technical issues users might face and how you'd tackle them. Being able to demonstrate your analytical thinking during interviews will set you apart.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and even a foot in the door for that Support Engineer role.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re proactive and serious about joining our team at Preservica.
We think you need these skills to ace Support Engineer - 2nd Line in Abingdon
Some tips for your application 🫡
Show Your Passion for Customer Service: Make sure to highlight your love for helping customers in your application. We want to see that you thrive on solving problems and enjoy interacting with users, so share any relevant experiences that showcase this passion.
Tailor Your Application: Don’t just send a generic application! Take the time to tailor your CV and cover letter to reflect the specific skills and experiences mentioned in the job description. We appreciate when candidates show they’ve done their homework about us and the role.
Highlight Technical Skills: Since we’re looking for someone with a solid technical background, make sure to list your experience with cloud-based applications, databases, and any relevant technologies. We want to know how your skills can help us solve our customers' issues.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re serious about joining our team!
How to prepare for a job interview at Preservica
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of cloud-based applications and the specific technologies mentioned in the job description, like Apache, Tomcat, and SQL. Being able to discuss these confidently will show that you're not just a candidate, but a potential asset to their team.
✨Showcase Your Problem-Solving Skills
Prepare to share examples of how you've tackled technical issues in the past. Think of specific tickets you've resolved or complex problems you've solved. This will demonstrate your analytical skills and your passion for customer service excellence.
✨Communicate Clearly and Effectively
Since you'll be dealing with both technical and non-technical users, practice explaining complex concepts in simple terms. During the interview, focus on clear communication to show that you can bridge the gap between tech jargon and user-friendly language.
✨Demonstrate Your Passion for Learning
Express your eagerness to grow and learn new technologies. Mention any relevant courses or certifications you've pursued, and be ready to discuss how you stay updated with industry trends. This will align perfectly with their focus on personal development and training.
