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- Tasks: Join our integration team to help customers upload and manage their digital content.
- Company: Preservica, a leader in active digital preservation solutions.
- Benefits: Competitive salary, hybrid work model, and career development opportunities.
- Why this job: Make a real impact in digital archiving while working with innovative technology.
- Qualifications: Experience in technical support or customer success, with Python skills preferred.
- Other info: Dynamic environment with a focus on professional growth and collaboration.
The predicted salary is between 36000 - 60000 £ per year.
You are an accomplished Python developer, you know your way around APIs, have a strong handle on supporting or configuring SaaS solutions and you thrive on customer interaction. Are you ready to make your mark on future-proof software? We are Preservica and our groundbreaking active digital preservation solutions are at the razor’s edge eliminating the challenge of file obsolescence, data ROT and more, addressing the need for smart digital preservation technology. Our award-winning software is used by leading businesses, archives, libraries, museums and government organisations across the globe. We are world leaders and proud of our achievements – but to stay ahead we need the brightest and most talented commercial and technical innovators to join our professional services team.
The Role
Working as part of the integration team with new customers and their IT teams across a range of commercial and government sectors, your key role will be the successful uptake and integration of their legacy data into Preservica’s Active Digital Preservation solution. You will be hands on in the upload and ingest of large volumes of digitized and born digital content, configuring roles and security and integrating and mapping to catalogs and metadata standards. Ideally with a background in either technical support or customer success within a records management or SaaS service environment, you will be familiar with real-life best practice workflows, ingest routines and data/metadata mapping, using custom scripts and APIs. Equally you will have sound customer centric skills and a positive can-do attitude.
Responsibilities:
- Lead portions of customer onboarding projects, including data ingest and metadata mapping.
- Develop and maintain scripts (Python, PowerShell, or similar) to automate customer workflows.
- Work with APIs to support integrations.
- Collaborate with senior team members to troubleshoot and resolve customer issues.
- Contribute to customer satisfaction by providing clear communication and timely support.
- Document processes and contribute to knowledge base articles for both customers and internal teams.
- Stay curious about emerging trends in digital archiving and SaaS integration.
What We Look For:
- 5 years of professional experience in a technical support, customer success, or IT role.
- Working knowledge of Python or another scripting language.
- Familiarity with APIs, XML, JSON, or other structured data formats.
- Understanding of metadata standards or digital archiving concepts (preferred but not required).
- Strong analytical and troubleshooting skills.
- Excellent communication skills and a customer-first mindset.
- Ability to work independently and as part of a team.
Location: This role can be operated as a hybrid role with monthly days in our Abingdon office.
What We Offer:
As our business continues to grow we believe in investing in our people and giving them the support and tools to keep us on track. As well as a competitive salary and benefits package, we offer tangible career development opportunities and dedicated training time to support professional growth. Preservica is an equal opportunities employer.
Customer Success Engineer - Associate in Abingdon employer: Preservica
Contact Detail:
Preservica Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Success Engineer - Associate in Abingdon
✨Tip Number 1
Get to know the company inside out! Research Preservica's products and services, especially their digital preservation solutions. This will help you tailor your conversations during interviews and show that you're genuinely interested in what they do.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info about the company culture and even lead to referrals, which can boost your chances of landing that job.
✨Tip Number 3
Prepare for technical questions! Brush up on your Python skills and be ready to discuss APIs and SaaS solutions. Practising common interview questions related to these topics will help you feel more confident and ready to impress.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in the interviewer's mind. Plus, it’s a great chance to reiterate why you’re the perfect fit for the Customer Success Engineer position.
We think you need these skills to ace Customer Success Engineer - Associate in Abingdon
Some tips for your application 🫡
Show Off Your Skills: Make sure to highlight your Python development experience and any work you've done with APIs. We want to see how you can bring your technical skills to the table, so don’t hold back!
Customer-Centric Approach: Since this role is all about customer success, share examples of how you've interacted with customers in the past. We love a positive can-do attitude, so let that shine through in your application!
Tailor Your Application: Take a moment to customise your CV and cover letter for this role. Mention specific experiences that relate to SaaS solutions and data integration, as it shows us you’re genuinely interested in joining our team.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands, and we can’t wait to see what you bring to the table!
How to prepare for a job interview at Preservica
✨Know Your Tech Inside Out
Make sure you brush up on your Python skills and get comfortable with APIs, XML, and JSON. Be ready to discuss how you've used these technologies in past roles, especially in customer success or technical support.
✨Show Off Your Customer Skills
Prepare examples of how you've successfully interacted with customers in the past. Highlight your ability to communicate clearly and provide timely support, as this role is all about ensuring customer satisfaction.
✨Demonstrate Problem-Solving Prowess
Think of specific instances where you've troubleshot issues or resolved customer problems. Be ready to explain your analytical approach and how you collaborated with team members to find solutions.
✨Stay Curious and Informed
Research emerging trends in digital archiving and SaaS integration. Showing that you're proactive about learning can set you apart and demonstrate your passion for the field.
