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- Tasks: Join our team to integrate legacy data into innovative digital preservation solutions.
- Company: Preservica, a leader in active digital preservation technology.
- Benefits: Competitive salary, hybrid work, and career development opportunities.
- Why this job: Make an impact in digital archiving while working with cutting-edge technology.
- Qualifications: Experience in technical support or customer success, with Python skills preferred.
- Other info: Dynamic environment with a focus on professional growth and collaboration.
The predicted salary is between 36000 - 60000 £ per year.
You are an accomplished Python developer, you know your way around APIs, have a strong handle on supporting or configuring SaaS solutions and you thrive on customer interaction. Are you ready to make your mark on future-proof software?
We are Preservica and our ground breaking active digital preservation solutions are at the razor’s edge eliminating the challenge of file obsolescence, data ROT and more, addressing the need for smart digital preservation technology. Our award-winning software is used by leading businesses, archives, libraries, museums and government organisations across the globe.
We are world leaders and proud of our achievements – but to stay ahead we need the brightest and most talented commercial and technical innovators to join our professional services team and right now we are looking for a solid Technical Success / Integration Engineer.
The Role
Working as part of the integration team with new customers and their IT teams across a range of commercial and government sectors, your key role will be the successful uptake and integration of their legacy data into Preservica’s Active Digital Preservation solution. You will be hands on in the upload and ingest of large volumes of digitized and born digital content, configuring roles and security and integrating and mapping to catalogs and metadata standards.
Ideally with a background in either technical support or customer success within a records management or SaaS service environment, you will be familiar with real-life best practice workflows, ingest routines and data/metadata mapping, using custom scripts and APIs. Equally you will have sound customer centric skills and a positive can-do attitude.
Responsibilities
- Lead portions of customer onboarding projects, including data ingest and metadata mapping.
- Develop and maintain scripts (Python, PowerShell, or similar) to automate customer workflows.
- Work with APIs to support integrations.
- Collaborate with senior team members to troubleshoot and resolve customer issues.
- Contribute to customer satisfaction by providing clear communication and timely support.
- Document processes and contribute to knowledge base articles for both customers and internal teams.
- Stay curious about emerging trends in digital archiving and SaaS integration.
What We Look For
- 5 years of professional experience in a technical support, customer success, or IT role.
- Working knowledge of Python or another scripting language.
- Familiarity with APIs, XML, JSON, or other structured data formats.
- Understanding of metadata standards or digital archiving concepts (preferred but not required).
- Strong analytical and troubleshooting skills.
- Excellent communication skills and a customer-first mindset.
- Ability to work independently and as part of a team.
Location
This role can be operated as a hybrid role with monthly days in our Abingdon office.
What We Offer
As our business continues to grow we believe in investing in our people and giving them the support and tools to keep us on track. As well as a competitive salary and benefits package, we offer tangible career development opportunities and dedicated training time to support professional growth.
Preservica is an equal opportunities employer.
Customer Success Engineer in Abingdon employer: Preservica
Contact Detail:
Preservica Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Success Engineer in Abingdon
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend meetups, and connect with potential colleagues on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by practising common questions and showcasing your Python skills. Be ready to discuss how you've tackled customer challenges in the past, especially in SaaS environments. We want to see your problem-solving prowess!
✨Tip Number 3
Show off your passion for digital preservation! Research Preservica’s solutions and be prepared to discuss how you can contribute to our mission. Tailor your conversation to highlight your experience with APIs and data integration.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining our team at Preservica.
We think you need these skills to ace Customer Success Engineer in Abingdon
Some tips for your application 🫡
Show Off Your Skills: Make sure to highlight your Python development skills and experience with APIs in your application. We want to see how you can bring your technical expertise to the table, so don’t hold back!
Customer-Centric Approach: Since this role is all about customer success, share examples of how you've interacted with customers in the past. We love a positive can-do attitude, so let that shine through in your writing!
Tailor Your Application: Take a moment to tailor your application to our job description. Mention specific experiences that relate to SaaS solutions and data integration. It shows us you’ve done your homework and are genuinely interested!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Preservica
✨Know Your Tech Inside Out
Make sure you brush up on your Python skills and get comfortable with APIs. Be ready to discuss how you've used these in past roles, especially in customer success or technical support. The more specific examples you can provide, the better!
✨Understand the Customer's Needs
Before the interview, research Preservica and its digital preservation solutions. Think about how you can help customers integrate their legacy data effectively. Showing that you understand their challenges will set you apart.
✨Show Off Your Communication Skills
Since this role involves a lot of customer interaction, practice explaining complex technical concepts in simple terms. You might even want to prepare a few scenarios where you successfully resolved customer issues in the past.
✨Stay Curious and Informed
Demonstrate your passion for digital archiving and SaaS integration by discussing recent trends or technologies you've come across. This shows you're not just looking for a job, but genuinely interested in the field and eager to contribute.
