At a Glance
- Tasks: Assist customers by answering calls, messages, and emails with a friendly attitude.
- Company: Join the Preservation Society and be part of a vibrant community.
- Benefits: Flexible part-time hours, competitive pay, and a chance to learn in a historic setting.
- Other info: Work in a quiet office with opportunities for personal growth and development.
- Why this job: Make a difference by providing excellent customer service in a beautiful environment.
- Qualifications: Great communication skills and ability to handle inquiries calmly and professionally.
The predicted salary is between 17.5 - 17.5 £ per hour.
- Part-time
- Description
The Customer Service Ambassador is a part-time position reporting to the Director of Marketing for the Preservation Society.
As an ambassador of the PS you will assist in a timely manner, customers and other persons and organizations outside the PS by answering phone calls to the general line, returning voice messages, and answering or forwarding emails sent to the info@newportmansions. org email address.
A book of guidelines/procedures containing the most frequency asked questions will be available and updated as needed.
This role is in-person at The Breakers.
This is position is 2 days a week, flexible based on availability, and up to 10 hours a week.
RESPONSIBILITIES/DUTIES
- Answer calls, messages, and emails in a timely manner.
- Prioritize inquiries that need immediate attention.
- Conduct customer and public relations in a courteous and professional manner that reflects the Preservation Society’s values and standards.
- Maintain a file of answers to common questions to ensure such communications are prompt and consistent.
- Maintain a file of links to pages on the Newport Mansions website to which customers are frequently referred.
- Stay up to date on day-of & future events, operating hours, pricing and promotions.
- Communicate with other departments as needed to answer public inquiries, including Visitor Experience, Special Events and Museum Affairs.
- Be familiar with the roles and duties of employees in other departments so inquiries may be forwarded to the appropriate person(s).
- Communicate to supervisor about frequent customer questions or problems that may need to be addressed by other means.
- Follow prescribed safety and health rules, regulations and practices.
- Perform other related duties as required or directed.
- PHYSICAL DEMANDS
- Ability to consistently arrive at work on time and ready to begin duties.
- Ability to sit for extended periods.
- Ability to communicate with associates and guests.
- Ability to traverse throughout the office, building(s) in and out of doors and visit different levels of the building.
WORK ENVIRONMENT
The work environment is in a quiet office setting.
The noise level is minimal.
EQUAL OPPORTUNITY STATEMENT
The Preservation Society of Newport County is an Equal Opportunity Employer committed to creating an inclusive environment for all employees and applicants.
Employment decisions are based on merit, qualifications, and organizational needs – qualified candidates from all cultures and communities are encouraged to apply.
Requirements
The desirable candidate will possess the following qualifications
- Exceptional telephone and communications skills, deadline-conscious task management, and results-oriented.
- Ability to answer questions and respond to complaints with discretion and calm demeanor.
- Ability to multi-task, establish priorities and maintain organization in a changing environment.
- Strong familiarity with Newport Mansions website, MS-Office and email.
- Salary Description
Customer Service Ambassador in Newport employer: Preservation Society of Newport County
The Preservation Society of Newport County is an exceptional employer, offering a part-time Customer Service Ambassador role that allows for flexible scheduling while working in the beautiful setting of The Breakers. With a commitment to inclusivity and employee growth, the Society fosters a supportive work culture where staff can thrive and develop their skills in customer relations. Enjoy the unique opportunity to engage with visitors and contribute to preserving Newport's rich history in a tranquil office environment.
Contact Details:
Preservation Society of Newport County Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Ambassador in Newport
✨Connect with the Community
Get involved in customer support communities online! Platforms like Reddit and specific Facebook groups can be goldmines for sharing opportunities and tips. You can find out about part-time roles that might not even be advertised yet — it's all about who you know!
✨Attend Local Job Fairs
Job fairs are perfect for snagging part-time gigs! Keep an eye out for local hiring events and career expos in your area. It’s a brilliant chance to meet representatives from companies like Preservation Society of Newport County and show off your personality in person.
✨Boost Your Visibility
Showcase your skills in online customer support forums or by offering help on platforms like Zendesk Community. A strong online presence can catch the eyes of recruiters and hiring managers looking for genuinely passionate candidates.
✨Apply Directly Through Us!
Don’t forget, applying through our website is one of the best ways to catch our attention. Tailor your application for the part-time customer support role at Preservation Society of Newport County and let us see your personality shine through!
We think you need these skills to ace Customer Service Ambassador in Newport
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, communication is key! Make sure your CV and cover letter highlight your ability to clearly convey information and resolve issues. Use examples that illustrate how you've helped customers or colleagues in the past.
Demonstrate Your Problem-Solving Abilities:Employers want to see how you tackle challenges. Include specific instances where you resolved a tough issue for a customer or improved a process. Real life scenarios are a great way to showcase your critical thinking and adaptability.
Tailor Your Application to Part-Time Work:Since this is a part-time role, be upfront about your availability in your cover letter. Highlight how you can balance work with your other commitments. It shows you're organised and committed to making the role work for both you and Preservation Society of Newport County.
Get Familiar with Our Brand:Before applying, take some time to learn about Preservation Society of Newport County and our approach to customer support. Mention in your cover letter why you're excited about supporting our customers specifically. It’ll show your enthusiasm and that you've done your homework!
How to prepare for a job interview at Preservation Society of Newport County
✨Show Off Your Communication Skills
In customer support, being able to communicate clearly and effectively is key. During the interview, make sure to demonstrate your listening skills and your ability to explain solutions simply. Use examples from past experiences where you resolved customer issues successfully.
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like ticketing systems (think Zendesk or Freshdesk) and chat software. If you’ve used any of these in previous roles or during your studies, be ready to chat about your experiences. Showing you can hit the ground running with these tools will impress Preservation Society of Newport County.
✨Highlight Your Flexibility
Since this is a part-time role, emphasise your ability to adapt to different shifts and your willingness to handle varying customer volumes. Share any experiences where you thrived in a fast-paced environment or juggled multiple tasks, which can highlight your time management skills.
✨Prepare for Scenario-Based Questions
Interviewers often love scenario-based questions in customer support roles. Be ready to tackle common customer situations, like how you'd handle an unhappy customer. Practising responses to these scenarios will showcase your problem-solving ability and customer service mindset, which Preservation Society of Newport County will surely appreciate.
