Customer & Solutions · London · Remote · FullTime · Senior level
The role is a hands-on customer partner who helps big UK and European research teams run studies well on an AI interview platform. That means reviewing study plans, managing participant recruitment and panel partners, and acting as a trusted advisor on the product. A strong candidate has 3 to 5 years in research operations, fieldwork or panel management, is comfortable making calls alone, and can explain complex software in plain terms.
How it fits the AI era
AI handles the interviewing and summarising at scale, which makes good study setup, the right participants and clear questions matter even more. Those judgement calls stay human, along with trust with customers and spotting risks early. The role also asks for using AI and automation to improve internal processes, so it rewards people who adapt quickly as the platform changes.
How it builds AI experience
Someone in this role would learn how AI-moderated interviews work in real customer studies, including what makes a discussion guide or screener produce strong results. They would also see how large brands adopt this kind of research. To build this ahead of time, try running a small study on an AI research tool and note what worked, or automate a recruitment or reporting task and write up the result.
Worth showing
- Participant recruitment across markets
- Explaining software simply
- Process improvement with automation
This is our own read, written from the employer's posting and the company's Spotlight. The employer's posting is the source of truth for the role.
About Outset
An AI-moderated research platform that, the company says, runs and summarises hundreds of customer interviews at once, by voice, video or text.
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