Founding Strategy & Operations Lead - London
Operations · London · FullTime · Senior level
This role asks for someone to build and run the process that takes a new insurance partner from signed contract to live claims, coordinating people across sales, claims, product and account management. A strong candidate brings several years in operations, implementation or consulting, has owned client relationships directly, and has rolled out systems and processes across more than one region. The work suits a person who can turn messy situations into repeatable steps and keep those steps working as the team grows.
How it fits the AI era
Much of the coordination and setup work here can be partly automated, and the role itself involves leading the rollout of capabilities such as first notice of loss handling, policy analysis and system automations. What stays human is judgment about how each partner's needs differ by region, line of business and program, plus the persuasion needed to align peers who do not report to this person. The role sits where the technology meets the client, so translating between the two remains a person's job.
How it builds AI experience
The role offers hands on exposure to implementing technology enabled claims capabilities for insurers and large companies, which builds practical understanding of where automation fits in claims handling. Someone preparing for it could learn how claims intake and policy analysis tools work and practice mapping a client's systems to a new platform. Because the company feeds partner lessons back to its product team, the role also builds skill in spotting which steps are worth automating.
Worth showing
- Partner onboarding ownership
- Cross regional process rollout
- Client system integrations
- Leading without authority
- Process building at scale
This is our own read, written from the employer's posting and the company's Spotlight. The employer's posting is the source of truth for the role.
About ClaimSorted
ClaimSorted is a technology-driven third-party administrator (TPA) that manages insurance claims for insurers, MGAs, and other insurance entities, per the company.
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Founding Strategy & Operations Lead - London employer: present of AI
H Company is an exceptional employer for Product Designers, offering a dynamic work environment in London where innovation meets collaboration. With a strong focus on employee growth, the company encourages continuous learning and experimentation, particularly in the evolving field of AI design. The inclusive culture fosters open communication with users and cross-functional teams, ensuring that every designer's voice is heard and valued, making it a truly rewarding place to advance your career.
