Enterprise Customer Success Manager (London)
Customer & Solutions · London, England, GB · Full-time · Senior level
This role owns a portfolio of larger customer accounts and is responsible for results from onboarding through renewal and growth. A strong candidate has several years of experience in customer success or account management for business software, a record of hitting revenue targets, and the confidence to handle pricing talks and senior stakeholders. Comfort building structure where no playbook exists matters as much as the commercial skills.
How it fits the AI era
Customers are adopting AI-based hiring tools, so much of the job is guiding teams to change how they work and reach early value with them. Tools can surface usage data and draft reports, but trust, negotiation, and judgment about what each customer needs still come from the person in the seat. Helping shape the team's approach for an AI-first product is part of the work.
How it builds AI experience
The role offers hands-on exposure to an AI search and sourcing product used by recruiters, including how teams fit it into daily hiring. Someone could build relevant experience by learning how recruiters describe candidates in plain language and how AI agents keep sourcing running. Seeing how different customers adopt it would build practical skill in AI change management.
Worth showing
- Renewal and expansion revenue results
- Executive stakeholder relationships
- Managing a portfolio of enterprise accounts
- Leading ROI reviews and QBRs
- Building playbooks from scratch
This is our own read, written from the employer's posting and the company's Spotlight. The employer's posting is the source of truth for the role.
About Juicebox
PeopleGPT lets recruiters describe a candidate in plain English and, per the company, search hundreds of millions of profiles for a ranked shortlist, then keeps sourcing with always-on AI agents.
#J-18808-Ljbffr
