Operations · London · FullTime · Senior level
This is a leadership role running professional services and customer engineering across EMEA for an AI developer platform company. It asks for someone who can build regional programs, sell and scope services alongside subscriptions, manage staffing and delivery quality, and lead architects and engineers through influence in a matrix. A strong candidate brings a decade of services or consulting experience with several years leading teams in the region, plus credibility with both engineers and executives.
How it fits the AI era
The work centers on helping customers move AI agents from prototypes into production, so the role sits where agent engineering meets enterprise delivery. AI tools can speed up scoping, documentation and reporting, but judging what a customer actually needs, staffing the right people and handling escalations stay human. The role also shapes how services are packaged and sold as agent adoption grows.
How it builds AI experience
The posting lists hands on work with LLM applications or agent frameworks as a nice to have, not a requirement. A candidate can build that grounding by learning the company's open source frameworks and its platform for evaluating and operating agents, since delivery work will touch those tools. Understanding how enterprises adopt AI and how agent architectures work would help in customer conversations.
Worth showing
- Services scoping and pricing
- Resource and capacity planning
- Matrix team leadership
- Agent and LLM familiarity
This is our own read, written from the employer's posting and the company's Spotlight. The employer's posting is the source of truth for the role.
About LangChain
LangChain provides an open agent engineering platform and open source frameworks for building, testing, deploying, monitoring, and governing AI agents, per the company.
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Director, EMEA Professional Services employer: present of AI
H Company is an exceptional employer for Product Designers, offering a dynamic work environment in London where innovation meets collaboration. With a strong focus on employee growth, the company encourages continuous learning and experimentation, particularly in the evolving field of AI design. The inclusive culture fosters open communication with users and cross-functional teams, ensuring that every designer's voice is heard and valued, making it a truly rewarding place to advance your career.
