At a Glance
- Tasks: Support daily retail operations and enhance store performance through effective communication and coordination.
- Company: Join Agent Provocateur, a bold luxury lingerie brand redefining empowered femininity.
- Benefits: Enjoy 21 days leave, generous discounts, pension scheme, and more perks.
- Other info: Great opportunity for career growth in a creative and supportive environment.
- Why this job: Be part of a dynamic team that drives operational excellence in a global brand.
- Qualifications: Strong organisational and communication skills; experience in retail operations is a plus.
The predicted salary is between 30000 - 40000 € per year.
Agent Provocateur, founded in 1994 in Soho, is a pioneering luxury lingerie brand known for fearless femininity and boundary-pushing design. Created by women and made for everyone, it uses exclusive fabrics, intricate details and bold storytelling to redefine empowered sensuality. With a global presence and boutiques in London, New York, LA and Paris, its decadent collections continue to challenge convention.
Purpose Of The Role
The Retail Operations Coordinator plays a key role in supporting the day-to-day operations and overall efficiency of global retail stores. This position coordinates communication, manages administrative tasks, oversees stock control, and ensures that company operational standards are consistently upheld. Acting as a vital link between head office and store teams, the coordinator helps implement strategies, processes, and tools designed to enhance store performance, elevate the customer experience, and drive operational excellence. The ideal candidate demonstrates strong organisational, communication, analytical, and problem-solving skills.
Main Duties And Responsibilities
- Communication: Daily management of the Retail Ops inbox, ensuring queries are answered and filed away correctly. Compile a weekly newsletter (Agent Mail) to global stores and selected HQ personnel. Serve as a main point of contact between global retail stores and Head Office. Distribute store communications and company updates in a timely and organised manner. Contact external suppliers with queries relating to store needs. Communicate new training materials to global stores. Compile and present the product/campaign training calls to global stores monthly. Undertake store visits and training as and when required. Attend weekly and ad hoc meetings as well as writing the minutes and sharing with relevant personnel. Compile, manage and share the global store’s trading calendar, logging all bank holiday closures and reduced/additional hours with the Retail Ops team and other relevant personnel.
- Coordination: Support the ordering and management of retail supplies in collaboration with the Retail Operations team, including but not limited to uniforms, packaging, and stationery, ensuring quantities ordered are appropriate and do not impact stock availability. Assist with day-to-day and ad hoc Retail Operations tasks as required. Build trackers for store compliances and usages. Collate relevant information and statistics to aid store evaluation. Review and raise purchase orders sent from the Finance Department. Ensure increased/high costs are shared with the Retail Operations Manager. Assist the Retail Ops team in developing tools required for training and development. Regularly update store training materials to ensure all documents are distributed and adapted for relevant international markets. Assist the other Retail Operations Coordinator with stock controlling the stores: managing TO discrepancies, performing stock adjustments and tracking rolling stock checks. Assist the Retail Operations Coordinator with supplying global stores with till system support and system maintenance (staff account creation, discount reason code etc.). Help coordinate global stocktakes and attend global stock takes as needed. Support with department invoicing and budgets.
- Training: Design and compile the product and campaign packs on a monthly basis. Assist where necessary in the induction and training of new managers and for stores. Update training materials ensuring they are still effective and relevant. Assist where necessary with the implementation of store marketing activity and materials including an update of the marketing and events calendar. Provide systems administration end-to-end support for global stores.
- Adhoc: Support with department invoicing and budgets. Generate reports as necessary. Undertake any other duties assigned by Line Manager.
Benefits
- 21 days annual leave entitlement, plus bank holidays each year
- Generous staff discount across a variety of brands
- Auto-enrolment into the company pension scheme
- Cycle-to-work scheme
- Seasonal ticket loan
- Charity time-bank scheme
- Ability to purchase additional annual leave
Retail Operations Coordinator employer: Present agency
Agent Provocateur is an exceptional employer that champions a vibrant and inclusive work culture, where creativity and empowerment are at the forefront. As a Retail Operations Coordinator, you will benefit from a generous annual leave policy, a competitive staff discount, and opportunities for professional growth within a globally recognised luxury brand. With a commitment to employee development and a supportive team environment, working at Agent Provocateur in Soho offers a unique chance to be part of a pioneering company that values innovation and excellence.
StudySmarter Expert Advice🤫
We think this is how you could land Retail Operations Coordinator
✨Tip Number 1
Network like a pro! Reach out to people in the retail industry, especially those who work at Agent Provocateur. A friendly chat can open doors and give you insider info that could help you stand out.
✨Tip Number 2
Prepare for interviews by researching the brand's values and recent campaigns. Show us that you understand what makes Agent Provocateur unique and how you can contribute to their mission of redefining empowered sensuality.
✨Tip Number 3
Practice your communication skills! As a Retail Operations Coordinator, you'll need to be clear and concise. Try mock interviews with friends or family to get comfortable discussing your experience and ideas.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us.
We think you need these skills to ace Retail Operations Coordinator
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Retail Operations Coordinator role. Highlight your organisational skills and any relevant experience in retail operations, as we love seeing how you can fit into our unique culture.
Show Off Your Communication Skills:Since communication is key in this role, don’t shy away from showcasing your ability to manage queries and compile newsletters. Use clear and concise language in your application to demonstrate your communication prowess.
Be Detail-Oriented:Attention to detail is crucial for this position. When filling out your application, double-check for any typos or errors. We appreciate candidates who take the time to ensure everything is spot on!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Present agency
✨Know the Brand Inside Out
Before your interview, dive deep into Agent Provocateur's history, values, and product lines. Understanding their commitment to fearless femininity and boundary-pushing design will help you connect your skills to their mission.
✨Showcase Your Organisational Skills
As a Retail Operations Coordinator, you'll need to demonstrate strong organisational abilities. Prepare examples of how you've managed multiple tasks or projects in the past, highlighting your attention to detail and ability to prioritise effectively.
✨Communicate Clearly and Confidently
Since communication is key in this role, practice articulating your thoughts clearly. Be ready to discuss how you've handled communication between teams or departments, and think about how you can contribute to the flow of information at Agent Provocateur.
✨Prepare for Problem-Solving Scenarios
Expect questions that assess your analytical and problem-solving skills. Think of specific challenges you've faced in previous roles and how you resolved them. This will show your potential employer that you're equipped to handle the dynamic nature of retail operations.
