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For Companies At a Glance
- Tasks: Oversee software implementations, deliver training, and provide ongoing customer support.
- Company: Join VoiceWorks, an award-winning ERP SaaS provider transforming SME retail.
- Benefits: Enjoy hybrid working, 25 days holiday, enhanced pension, and a performance bonus.
- Why this job: Make a real impact in a relaxed environment with clear career progression.
- Qualifications: Experience in software implementation, customer support, and excellent communication skills required.
- Other info: Fast-track your career with opportunities for involvement and development.
The predicted salary is between 32000 - 40000 £ per year.
Client Onboarding Consultant / Customer Success – eCom SaaS. Hybrid
Join to apply for the Client Onboarding Consultant / Customer Success – eCom SaaS. Hybrid role at VoiceWorks
Client Onboarding Consultant / Customer Success – eCom SaaS. Hybrid
1 week ago Be among the first 25 applicants
Join to apply for the Client Onboarding Consultant / Customer Success – eCom SaaS. Hybrid role at VoiceWorks
Ready to join a trusted Award Winning tech brand?
Are you looking for a new opportunity where you can actually make a difference and be pivotal in making change happen, driving processes forward and being recognised for your achievements in return?
For the past 20 years we\’ve been building awesome software that connects all parts of the business – from marketplace, eCommerce and EPOS integrations such as Amazon FBA, eBay, Magento, BigCommerce, EKM, Shopify and many more, to direct integrations with the likes of DPD, Royal Mail Click & Drop and MetaPack.
Whilst we\’ve experienced 200% Customer Business Growth we know the true potential of our market and we\’d love to bring you on to the team to support us as we grow.
Role At a Glance
Client Onboarding Consultant
Grantham, Lincolnshire Office Based 2 / Hybrid Working / Travel to Client Sites as Required
£40,000 – £50,000 Depending on Experience
Plus Complete Benefits Package Including Enhanced Pension and Life Cover, Performance Bonus and More…
Full Time – Permanent
Values / Culture: Commitment, Success and Putting the Customer at the Heart of Everything We Do
Company: Award-Winning ERP SaaS provider powering SME retail
Your Background / Skills: Software Implementation, Software Demonstration / Training, Customer Support, Excellent Communication
The forefront of technology in the eCommerce, retail, and logistics sectors.
With over 20 years of experience under our belt, we provide solutions to put businesses in full control of their day-to-day operations. We focus on creating, implementing, and supporting business management solutions for businesses of all sizes.
If you want to accelerate your career to the next level, then this is the place to be. We strive to find the best of the pack when it comes to new staff, because we know that with motivated, self-disciplined people we don\’t need rules and regulations to enforce behaviour. As a result, our team thrives from a more relaxed working environment. If that sounds good to you, then we\’d love to hear from you.
The Opportunity
As the Client Onboarding Consultant, you will play a key role in overseeing software implementations, delivering user training, supporting software demonstrations, and providing ongoing customer consultation as needed.
To succeed in this role, you will have experience in software functionality – particularly in demonstrations and/or training. A strong understanding of business processes, software systems, and how users interact with software will be essential.
What Your Day-to-day Might Look Like
- Customer Requirement Gathering – Understanding client\’s business needs and identifying opportunities where ERP can be integrated into their processes
- Software Implementation – Assemble tailored software solutions and overseeing the software implementation process with the software development team
- Customer Support – Providing ongoing support to customers during and after the software implementation, managing their expectation and following up regularly
- Training Delivery – Designing and delivering training programmes to ensure customers are fully equipped to use the system effectively
- Collaboration with Stakeholders – Building and maintaining strong working relationships with internal teams throughout the process
- Ongoing Development – Participating in regular performance reviews, setting personal development goals for career growth within the company
About You
- Proven knowledge and experience in software functionality and implementation (ERP software advantageous)
- Experience in software demonstration, training delivery, or customer-facing roles
- Strong customer support experience, with the ability to troubleshoot and resolve issues efficiently
- A clear understanding of business processes and how to apply software solutions to enhance operational efficiency
- Excellent communication skills, with the ability to gather, document, and present customer requirements clearly
- Able to manage multiple projects simultaneously while keeping stakeholders informed of progress
- Willingness to travel to customer sites as needed (clean, driving licence required)
- Excellent customer service and communication skills
- Strong analytical and problem-solving skills
- Report writing and organisational abilities
- Proactive, organised, and able to manage time effectively
What\’s On Offer
- Starting salary of £40k to £50k, based on ability, skills, and experience
- Clear career progression path to more senior and managerial positions
- Hybrid working
- 25 days holiday (option to buy 5 additional) + bank holidays
- Enhanced pension scheme
- Life cover x4 salary
- GP and wellbeing services via 3rd party provider
- Discretionary company/performance bonus
- Inclusive team environment with opportunities for involvement and development
- Career growth within a successful, expanding business
- Subsidised gym membership
- Onsite parking
Sounds like a good fit? Apply here for a fast-track path to our Leadership Team.
Application notice… We take your privacy seriously. When you apply, we shall process your details and pass your application to our client for review for this vacancy only. As you might expect you may be contacted by email, text or telephone. Your data is processed on the basis of our legitimate interests in fulfilling the recruitment process. Please refer to our Data Privacy Policy & Notice on our website for further details.
If you have any pre-application questions please contact us first quoting the job title & ref. Good luck, Team RR.
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Client Onboarding Consultant / Customer Success - eCom SaaS. Hybrid employer: Prescriptionbluegrass
Contact Detail:
Prescriptionbluegrass Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Onboarding Consultant / Customer Success - eCom SaaS. Hybrid
✨Tip Number 1
Familiarise yourself with the specific eCommerce platforms mentioned in the job description, such as Shopify and Magento. Understanding how these systems work will not only help you during interviews but also demonstrate your genuine interest in the role.
✨Tip Number 2
Network with current or former employees of VoiceWorks on platforms like LinkedIn. Engaging with them can provide valuable insights into the company culture and expectations, which can be a great advantage during your interview.
✨Tip Number 3
Prepare to discuss your experience in software implementation and customer support in detail. Think of specific examples where you've successfully managed client expectations or resolved issues, as this will showcase your problem-solving skills.
✨Tip Number 4
Research the latest trends in eCommerce and SaaS solutions. Being knowledgeable about industry developments will allow you to speak confidently about how you can contribute to VoiceWorks' growth and success.
We think you need these skills to ace Client Onboarding Consultant / Customer Success - eCom SaaS. Hybrid
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in software implementation, customer support, and training delivery. Use specific examples that demonstrate your skills in these areas, as they are crucial for the Client Onboarding Consultant role.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention how your background aligns with their values of commitment and customer-centricity. Be sure to include specific instances where you've made a difference in previous roles.
Showcase Communication Skills: Since excellent communication is key for this position, consider including a section in your application that highlights your ability to gather and present customer requirements clearly. You might also want to mention any experience you have in training or demonstrating software.
Highlight Problem-Solving Abilities: The job requires strong analytical and problem-solving skills. Include examples in your application that showcase how you've successfully resolved issues in past roles, particularly in customer-facing situations.
How to prepare for a job interview at Prescriptionbluegrass
✨Understand the Company and Its Products
Before your interview, take some time to research VoiceWorks and its software solutions. Familiarise yourself with their eCommerce integrations and how they benefit clients. This knowledge will help you demonstrate your genuine interest in the role and the company.
✨Showcase Your Customer Support Skills
As a Client Onboarding Consultant, you'll need to provide excellent customer support. Prepare examples from your past experiences where you've successfully resolved issues or improved customer satisfaction. Highlight your problem-solving skills and ability to manage expectations.
✨Prepare for Software Demonstration Scenarios
Since the role involves software demonstrations and training, be ready to discuss your experience in these areas. You might even be asked to conduct a mock demonstration during the interview, so practice explaining software features clearly and engagingly.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions prepared. Inquire about the team dynamics, the onboarding process for new clients, or how success is measured in this role. This shows your enthusiasm and helps you assess if the company is the right fit for you.
