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- Tasks: Provide exceptional customer service by addressing inquiries and resolving issues.
- Company: Join a dynamic B2B company focused on building strong professional relationships.
- Benefits: Earn up to £30,000 with opportunities for training and career progression.
- Why this job: Be part of a fast-paced environment with room to grow into management roles.
- Qualifications: Previous customer service experience is essential; strong communication skills required.
- Other info: Contact Charlotte Churm at Prescient Group to apply and kickstart your career!
The predicted salary is between 24000 - 30000 £ per year.
Do not pass up this chance, apply quickly if your experience and skills match what is in the following description.
Up to £30,000 depending on skill set and experience
Nottingham, Bingham | Permanent
Past Customer Service Experience Essential
As a Customer Support Agent, your primary focus will be on providing exceptional customer experiences. Your responsibilities will include promptly addressing inquiries, resolving issues proactively, and ensuring customer satisfaction. The business is focussed on B2B so you will be dealing with professional companies rather than the public.
There is lots of practical training and long-term career development in this company. If you are ambitious there is room to progress to management roles within a 2-year period. Your role is crucial in maintaining positive customer relationships and upholding the reputation of the company through effective communication and problem-solving skills.
Key responsibilities include:
- Responding to customer queries and resolving issues.
- Managing customer orders, bookings.
- Managing inboxes.
- Taking incoming phone calls.
- Creating PO numbers for job orders.
- Accurately amend customer orders and account information.
- Capture data from inquiries and record information via the CRM.
- Work as part of a team to identify customer pain points and provide feedback to the relevant department.
- Build a relationship with customers.
- Brand ambassador.
- Fast paced environment.
Skills needed:
- Demonstrable ability to communicate effectively with different people, to be clear, articulate, and straightforward, but also warm and friendly, and solutions orientated.
- Must have experience in customer service / phone-based work.
- Ability to multitask.
- Touch typing preferred, multitasking using phone and CRM at the same time.
- Strong use of verbal and written English language – a lot of communication will be digital so good use of spelling and grammar.
- Ability to listen, build rapport to and empathise with all kinds of different people.
Contact Charlotte Churm at Prescient Group. If you meet the criteria above, send us your CV. We receive many applications so if you do not hear back within 7 days consider your application unsuccessful this time. We will keep a copy of your details on file for future vacancies. The Prescient Group will be managing your application by the GDPR and Data Protection Act 2018. If your application is successful, we will contact you and manage your data according to the guidelines of GDPR.
Customer Service Advisor employer: Prescient Recruitment Group Ltd
Contact Detail:
Prescient Recruitment Group Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor
✨Tip Number 1
Familiarise yourself with the B2B customer service landscape. Understanding the unique challenges and expectations of professional companies will help you tailor your approach during interviews and discussions.
✨Tip Number 2
Prepare to demonstrate your problem-solving skills. Think of specific examples from your past experience where you successfully resolved customer issues, as this will showcase your ability to handle similar situations in the role.
✨Tip Number 3
Practice your communication skills. Since the role requires effective verbal and written communication, consider role-playing scenarios or writing sample responses to common customer inquiries to refine your approach.
✨Tip Number 4
Research StudySmarter and its values. Being knowledgeable about our company culture and mission can help you align your answers with what we value, making you a more attractive candidate.
We think you need these skills to ace Customer Service Advisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your past customer service experience. Use specific examples that demonstrate your ability to handle inquiries, resolve issues, and maintain customer satisfaction.
Craft a Compelling Cover Letter: Write a cover letter that showcases your communication skills and your understanding of the B2B environment. Mention how your experience aligns with the responsibilities listed in the job description.
Highlight Relevant Skills: Emphasise your multitasking abilities and proficiency in using CRM systems. Mention your strong verbal and written English skills, as these are crucial for the role.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for spelling and grammar errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Prescient Recruitment Group Ltd
✨Showcase Your Customer Service Experience
Make sure to highlight your past customer service roles during the interview. Be prepared to discuss specific situations where you successfully resolved issues or improved customer satisfaction, as this will demonstrate your capability in a B2B environment.
✨Demonstrate Effective Communication Skills
Since the role requires clear and articulate communication, practice explaining complex ideas simply. Use examples from your previous jobs to show how you’ve effectively communicated with different stakeholders, ensuring you come across as warm and friendly.
✨Prepare for Multitasking Scenarios
Expect questions that assess your ability to multitask, especially using a phone and CRM simultaneously. You might be asked to describe how you manage multiple customer inquiries at once, so think of examples that showcase your organisational skills.
✨Build Rapport with Interviewers
During the interview, focus on building a connection with your interviewers. Use active listening techniques and engage with their questions thoughtfully. This will not only show your interpersonal skills but also reflect your ability to build relationships with customers.
